Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Advised on delivery status and delivery is prompt. Wide range of products sold on-line, good pricing. Overall a satisfied on-line shopping experience with Robinson.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We are so glad that you had an overall satisfied experience while shopping with us. We wholeheartedly appreciate your kind words.

Posted 2 years ago

“Items not even shipped after 2 weeks. No updates either.”

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Posted 2 months ago

“Great communication after I placed the order. Shipping was fast as well.”

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Posted 2 months ago

“A recent message from Robinsons Singapore, COO Tom's message, about a non-refundable product I recently bought is incredibly misleading. His statement of "a 30-day return* on ALL our products" sets a false expectation of easy returns and discourages careful reading of product details. Frankly, this experience, especially the non-refundable nature of the item, makes his talk of the "finest shopping experience" ring hollow. It feels like key information was deliberately hidden to push the sale. To make things worst, I discovered the same product, from the same Hong Kong distributor, being sold for much less. This raises serious questions about Robinsons' markups. My message here is I felt for this kind of marketing scheme, and hope we all be careful in comparing prices and sources before buying! I certainly don't agree with the COO’s "finest shopping experience" claim; I feel I was tricked into this purchase.”

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Posted 2 months ago

“It’s a good product. Been searching so long, I like.”

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Posted 2 months ago

“Payment was fast but silence after that. I ordered because I wanted to get it w/in 5 working days as stated but delivery only came on the 6th day and was rescheduled to the 9th day cause I wanted it by 3pm at my address but they can’t do it then I proposed another address and the still can’t do it.”

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Posted 2 months ago

“Didnt know that Robinsons points cant be stacked with existing promotions. Thats a minus 1.”

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Posted 2 months ago

“The electric bike was true to description. Impressed with updates of items purchased and On time delivery.”

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Posted 2 months ago

“The toner spilled from the bottle and the box was damp with 3/4 of toner left in the bottle.”

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Posted 2 months ago

“Towel is good”

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Posted 2 months ago

“Very efficient service in prompt delivery”

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Posted 2 months ago

“good sale, would appreciate sales more often!”

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Posted 2 months ago

“Robinsons has been a reliable product centre. My wife believes in the products sold at Robinsons”

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Posted 2 months ago

“First of all I haven’t received the item yet. I totally regret that I ordered it from you. Even it was just before CNY, taking more than 2weeks is the way too much.”

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Posted 2 months ago

“Item different from advertisement. Still pending robinsons collection, as I had requested for return.”

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Posted 2 months ago

“Easy doing business with them”

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Posted 2 months ago

“Effecient delivery. Items ordered quality is good. Well recommended for convenient shopping.”

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Posted 2 months ago

“Quality of product is good and discount made them value for money.”

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Posted 2 months ago

“All good and trustworthy.”

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Posted 2 months ago

“Very happy wif the purchase! Great deal n gd quality”

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Posted 2 months ago

“Some dirt inside one packaging”

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Posted 2 months ago

Robinsons is rated 4.2 based on 1,941 reviews