Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Slight dissapointed with the packaging. Bought 2 Gucci ties for gifts. The gift box does not look presentable at all with the glue stain can be seen when opening the box. Item like ties should be squeeze in a small box, the transparent wrapping plastic so crumpled.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your feedback. We'll look into our product packaging and work on improving this.

Posted 1 year ago

“Took too long to deliver my product. Customer agent is not helpful at all despite my repeated reaching out. I received no update on my product delivery. Will seek other online platform for my future purchases.”

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Posted 1 year ago

Hi Joann! We're so sorry for the delay in delivery. We'll be looking into this to prevent it from happening again. We hope you still give us another try.

Posted 1 year ago

“Impressed with the customer service via WhatsApp channel. Responses are prompt, clear and sentences are well structured also with good sense of courtesy and politeness. This makes a great shopping experience. Thumbs up!”

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Posted 1 year ago

“got all the furniture I needed at a decent price.”

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Posted 1 year ago

“Robinsons live chat was helpful. But it is like a hit and miss. Some days I get a response and some days I get radio silence. Been asking for a change of colour for a bench I ordered and they promised a cash on delivery by their partner vendor but the promised date came and went and nothing happened. Left two messages but no response henceforth.”

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Posted 1 year ago

“I am happy with the sale items”

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Posted 1 year ago

“Provided some discounts from buying directly from the brand itself. However the deliver communication is not clear as item not delivered was marked as fufilled when the brand delivery team didn't contact me. Only after speaking to the Robinson hotline, then the brand's delivery team called. Should be more prompt with the estimated time.”

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Posted 1 year ago

Thank you for sharing your thoughts with us. This helps improve our delivery communications.

Posted 1 year ago

“Although the delivery took a while, packaging is ok.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback. This helps in improving our services. We're committed to making your future shopping experiences with Robinsons as seamless and enjoyable as possible.

Posted 1 year ago

“Worth to buy.Great quality too.”

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Posted 1 year ago

“love it and the size is true”

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Posted 1 year ago

“Items bought were well packed ! Very nice indeed 👍🏻”

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Posted 1 year ago

“Value fir money. Online service is good as brick n mortar Robinsin service.”

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Posted 1 year ago

“Defective product. Poor after sales return arrangement.”

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Posted 1 year ago

Thank you so much for taking the time to provide your feedback and we're sorry that the return did not go smoothly. We promise to work on this for a better experience. We hope you'll still give Robinsons another try.

Posted 1 year ago

“The night cream has an old musty smell, so does the day cream. Have they reached expiry date. Btw the prints on the masque tube is misaligned. May I get a refund”

Helpful Report

Posted 1 year ago

Hello! We're so sorry to hear about this. We have a 30-day return & refund period and will gladly work with you on this. Please reach out to us at support@robinsons.com.sg.

Posted 1 year ago

“Good prices for sale”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Reasonable price and best quality. Love all the bedsheets i purchased❤”

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Posted 1 year ago

“Fast delivery and all good. Item received in good well pack condition”

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Posted 1 year ago

“Quick delivery. Easy transaction. Happy with my product”

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Posted 1 year ago

“I have to follow to get my product. There were no updates from Robinson about when the product is going to be delivered. But customer service was good and helped to resolve the issue.”

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Posted 1 year ago

Thank you for sharing your feedback Vineet! This helps in improving our services.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews