Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with my ordering process as it was simply seamless. No delays, no crashes and the website interface was easy to navigate.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Prompt delivery and items delivered in good conditions”

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Posted 3 years ago

Hi Candy, thank you so much for the positive rating. We're happy that you're happy, and we can’t wait to have you back at the Robinsons Online Store.

Posted 3 years ago

“Product does not look different from photo seen in the web link.”

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Posted 3 years ago

“store of good quality merchandise. Price very reasonable”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Easy process and prompt delivery. Highly recommended.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“More varieties needed.”

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Posted 3 years ago

“I like a rather personalised email response after I made my first purchase. And the query post delivery was promptly attended to and then resolved quicker than other online merchants. Good job!”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Please let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“The item arrived in good condition”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience.

Posted 3 years ago

“A suggestion, please highlight there will be tax payment (GST) while placing the order.”

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Posted 3 years ago

Hi Cindy, thank you for the feedback. We are working on it and we'll resolve it promptly and accurately. We apologise for any inconvenience.

Posted 3 years ago

“Product fine. Interaction O But delivery lead time is unknown until the product arrives. Clearly, multiple items from XIAOMI were wrapped in black shrink wrap and it seems they send from China. It must be possible to give an estimated delivery time rather than no communication or at least an email of reassurance that you are on the case. This is particularly relevant for new customers. I was a member of Robinsons 3 years ago and know the brand but not everyone has been. J.Meyer You ask if the delivery was on time. I don't know. What was your target. Delivery well over 7 days but less than a month I think.”

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Posted 3 years ago

“It was easy to order.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Products as described. One feedback is, beding could not search by bed size ie super single, queen …extra”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. The sizes are available on the drop-down that you can see above the "add to cart" button. Let us know if you need help by hopping into our live chat support or send us an email at support@robinsons.asia

Posted 3 years ago

“Goods received in excellent condition. One of the shirts was a larger size than I requested. I accepted it because it fits well.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“All items arrived promptly and as per advertised. Good shopping experience.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Quality product and prompt delivery.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“happy to be able to shop on Robinson's website for quality Robinson's products”

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Posted 3 years ago

“Good service. Purchases were delivered promptly”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“The items ordered were delivered fast, however, I wondered why they were sent at different timings. Products bought are good. Love the Snowdown down pillow.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Thanks for your patience. See you on your next purchase!

Posted 3 years ago

“Good good good”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery faster than expected n items well received wo damage. I am glad to have ordered Sukin products thru Robinsons as the offered price was far better than other online retainers”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you, Veronica.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews