Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a good promotion for the reed diffusers and the order arrived very securely packed. However, it took quite a long time (11 days, but 2 days were the CNY holiday) before I received the order. Overall, I am happy with the order and will order again if there is a promotion. I would like to see a greater variety of goods in the Robinsons website - clothes (plus sizes too), shoes, bags, cosmetics & skin care.”

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Posted 3 years ago

“Always carry the Manuka honey and Green Magma that we consume at a good bundle price.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Product works fine, but seems to be old stock (understandably because it was on sale). Box was slightly mouldy and there were some at the exhaust portion of the hairdryer, which we managed to remove with wipes.”

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Posted 3 years ago

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We apologise for the inconvenience. We'll ensure that this will not happen again in the future.

Posted 3 years ago

“The range of products is good. I especially like the towels and bathroom items.”

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Posted 3 years ago

“I have alway got my bedsheet from Robinson as the variety is there.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a rating. We appreciate it!

Posted 3 years ago

“Pleasure shopping experience!”

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Posted 3 years ago

Hi Daphne, the team here at Robinsons is thrilled to receive such great rating, thank you.

Posted 3 years ago

“This is my first time buying online with Robinsons. Physical purchase is still a better experience. Prices are slightly on the high side. I think it still maintains the "catering-for-the-special section" of the consumers. Maybe the higher income section. Whatever, do not forget the "low income" section of the consumers. Though low income they are affordable.”

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Posted 3 years ago

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We'll take note of this and share this with the team. Thank you, Hussien.

Posted 3 years ago

“Items arrived well packed and delivery is fast”

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Posted 3 years ago

“Great online shopping experience. Fast customer service response. Will shop again.”

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Posted 3 years ago

“Package arrived with some parts of the packaging torn. If it was a rainy day, the bedsheets that I bought would be all ruined. I think you can definitely improve on the packaging. Also, it would help if there was a lead time of notification 2-3 days before delivery. That way, I can plan better to ensure someone is home to accept the delivery. Otherwise I am pretty satisfied with my first online purchase. Thank you. 🤗”

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Posted 3 years ago

“Hi, I would like to highlight the good service provided by Mikael (Customer Service Specialist) with Robinsons Department Stores Online Pte Ltd. He patiently helped me with the refund for an item, which was shipped from overseas. Much appreciate his efforts!”

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Posted 3 years ago

Thank you for your review. We will share this with the store team to let them know how we are doing. Don't hesitate to contact us if you have any concerns or questions. We are here to help.

Posted 3 years ago

“I dint know how to track my item.”

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Posted 3 years ago

“Robinsons' customer service is fantastic. There was some mixed up and confusion in my order The customer service person sorted it out and resolved it for me without me doing anything. All she did was saying let me check and call you back. Within 30 minutes, she called back and said it is all settled.”

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Posted 3 years ago

Thank you for your review. We will share this with the team to let them know how we are doing. Thanks for choosing Robinsons! See you on your next purchase.

Posted 3 years ago

“Felt satisfied purchasing my items from Robinsons via online. Prompt service and delivery! All the fragile items I ordered were well packed. Thank you”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Happy with Robinsons online purchase. Items received in good condition and well packed. Best if: 1. Delivery can be faster especially during the seasoning period. 2. More transparent on tracking info 3. Supplier include their Christmas's packaging materials”

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Posted 3 years ago

Hi Joyce, thank you for taking the time to provide a rating, your review is valued greatly and it helps us maintain an excellent standard of service to our customers. See you on your next purchase!

Posted 3 years ago

“Online orders was easily done, but the process before delivery was not so transparent in that there was no information on the exact date for delivery until the very day, so for a period of 2-3 days there was anxiety as to where the package was . Otherwise alls well.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Delivery took close to about 2 weeks. Package & product came in good condition. Would be perfect if didn't have to install a 3rd party app just to track delivery.”

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Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. For tracking your order, you can use qxpress.net and put the tracking number. This is much easier. Or, contact us at support@robinsons.asia or jump in to our live chat support online.

Posted 3 years ago

“Hi I bought 2 products. 1. Delivered on 24th Dec. 2. Today 3rd Jan did not receive another product. 3. I sent an email asking about the delivery. But not no answer till now.”

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Posted 3 years ago

We would like the opportunity to investigate your feedback further. We have sent you an email on 29th December. Please check your email and let us know if you have received it. Thanks for your time and patience.

Posted 3 years ago

“Best price in town and delivery in good condition.. well done and excellent..”

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Posted 3 years ago

“Items delivered promptly and in good condition. Feel of fabric is good.”

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Posted 3 years ago

Lim, thank you so much for your positive rating for your recent purchase with Robinsons. See you on your next purchase!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews