Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“The after sales service is great. Response is speedy”

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Posted 7 months ago

“My wife really love the material Soft and smooth.”

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Posted 7 months ago

“Robinsons sale is very worth to buy for their product quality with discounted price.”

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Posted 7 months ago

“Did not mention in the description that items would be shipped from overseas and delayed the delivery. Item was left at the door in the open without any message or doorbell pressed, unsafe and unattended.”

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Posted 7 months ago

Hello, we're so sorry to hear about this. This manner of delivery is unusual. We'll work with our delivery service to prevent this from happening in the future. Additionally, the description says that the product is shipped overseas. This can be found in the first paragraph of the listing description.

Posted 7 months ago

“Was a little skeptical initially, given so many scams out there nowadays. Was surprised to see a Robinson ads on social media. Liked what I saw and the price point, decided to purchase. Well packed.. delivery was on time too, with regular tracking updates.”

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Posted 7 months ago

“Items were good quality but delivery was lousy, one of the item even needing couple of reminders for delivery.”

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Posted 8 months ago

Hi John! Apologies for the trouble. I reviewed the order and we're relieved that all the items were delivered within the 3-5 business days timeline.

Posted 7 months ago

“no comment”

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Posted 8 months ago

“I had been eyeing this Neal's Yard Remedies Showel Gel for a while, but the original price was quite expensive. I was trilled to find this Shower Gel on Robinson Sale. This discount made it a great value. While the delivery was slower than expected, the item arrived in good condition. Overall, I am satisfied with my purchase.”

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Posted 8 months ago

“Fantastic deal and the good quality luggage”

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Posted 8 months ago

“I tired to use the First time discount code but couldn’t do so during payment. Otherwise it would be 5 stars.”

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Posted 8 months ago

“Rowena, CS manager was very patient and helpful with medespite me getting frustrated at times. I appreciate her professionalism.”

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Posted 8 months ago

“Delivery is quite fast.”

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Posted 8 months ago

“Quick delivery happy with purchases”

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Posted 8 months ago

“Fast delivery. Product arrived as described.”

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Posted 8 months ago

“I like the delivery service as it is free beyond a certain purchase amount. There is no prior scheduling on which day the items are coming - just a general guide on the number of days from purchase. However you can track the delivery process and estimate when the items will appear at your door.”

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Posted 8 months ago

“Prompt delivery, good promotion discount”

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Posted 8 months ago

“This product is not user friendly... 4 person, including someone that specialise in audio system have a hard time trying to get this to work but it still failed..”

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Posted 8 months ago

We're sorry to hear about this. Your purchase is covered by 30-days return. If this is defective, we can replace or refund it. You can contact us at support@robinsons.com.sg.

Posted 8 months ago

“Goods received in good condition”

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Posted 8 months ago

“Its worth it to shop during Robinsons sale. Get what I wanted at great discount.”

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Posted 8 months ago

“Regret buying this bath towels! I bought 8 bath towels & 4 hand towels for my family. It has so much lint! I've washed 3 times with heavy duty full cycle function 4 bath towels & it still has lint that gets into our eyes. I want to return the remaining 4 bath towels & 2 hand towel but I can't find a simple return option in your website. I do appreciate a reply on my review”

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Posted 8 months ago

Hi Geri! We're so sorry to hear about this. This is unusual. Please respond to our email or send us a separate email at support@robinsons.com.sg, and we'll be glad to cover this with the warranty.

Posted 8 months ago

Robinsons is rated 4.2 based on 1,941 reviews