Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Delivery was fast. Good.”

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Posted 1 year ago

“For the other furnitures I ordered from other companies such as Hipvan, they will deliver and assemble. However with Robinson, I feel that you are just acting like a online platform, no difference from the likes of Lazada and Shoppee.”

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Posted 1 year ago

Hi Donny! Bedframe and mattress assembly can be done on a per-request basis. Request can be submitted to our customer service team.

Posted 1 year ago

“Very disappointed with the pillow. Although it was marketed as ‘Robinsons Luxury Pillow Hotel Collection‘ it was far from the description as it is too soft.”

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Posted 1 year ago

Hi Emmanuel! Thank you so much for taking the time to share your feedback. This helps us make the necessary adjustments and offer products that align with our customers' preferences.

Posted 1 year ago

“Hi.. please get in touch with me. After I received the bedsheet set, I didn’t open. And just only took out for washing/use and discovered broken/ torn treads on the quilt cover. That’s quite disappointing.”

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Posted 1 year ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 1 year ago

“I’m disappointed with the towels that I bought. The quality is not good and the towels are very thin. I spent more than $100. I would’ve got these cheaper from Shoppe. I thought I could trust the quality of material sold at Robinson’s”

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Posted 1 year ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 1 year ago

“fast, friendly and simple”

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Posted 1 year ago

“Fantastic product, excellent quality and prompt delivery. Was on 2nd purchase and we love it.”

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Posted 1 year ago

“Thanks to the team at Robinsons. Order were accurate and all well received”

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Posted 1 year ago

“I liked the experience, however, I feel like I've been bombarded with emails since my purchase.”

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Posted 1 year ago

“Robinsons did not delivery one of the products I ordered during their recent sales promotion. When I wrote to them, they reverted that the item was no longer available. Although they refunded me the amount, I could not get the item for the same promotion price. Is this how Robinsons managed their sales - overselling and then did not deliver the item, and refund clients?”

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Posted 1 year ago

Hi Adeline, we're truly sorry about that and thank you for sharing your feedback. Although this rarely happens, we understand the inconvenience it caused. We'll work better to improve our service and avoid the same scenario from happening again.

Posted 1 year ago

“The delivery is fast. I ordered Wednesday and received on Friday. The items were nicely packed and sent in a good condition. I love the bag!”

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Posted 1 year ago

“The table looks different from what advertised on the website. it does not have a rustic look. Robinson's customer service team was fast in responding to my feedback though. Due to this, they offered me a 5% discount.”

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Posted 1 year ago

Hi Li Yen! Thanks for sharing your feedback. We promise to continue improving our product selections.

Posted 1 year ago

“Very good quality luggage and fast delivery. Strongly recommend.”

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Posted 1 year ago

“I’ve made 5-6 purchases of Robinsons online sale items (large cast-iron cookware and smaller storage products) since October 2023 and have never been disappointed. The delivery is fast, sometimes with 2-3 days. Delighted with my purchases. Thanks Robinsons.”

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Posted 1 year ago

“The system respond very slow and poor. The item description are very poor not able to understand what is include or not. I want to buy bed sheet instead land up with the blanket. Poor filter as well”

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Posted 1 year ago

Hi KS! We're so sorry about this and thank you for sharing your feedback. This helps in improving our website.

Posted 1 year ago

“The 2 mattress protectors were of excellent quality. Delivery was fast. Received on the 2nd day after ordering. Well done!”

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Posted 1 year ago

“The delivery address does not have my house number. The same incident happen to my friend at her condo, the parcel had to be given to mgt office.”

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Posted 1 year ago

“Wide variety of products. Pretty good sales”

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Posted 1 year ago

“This mag glycine has helped me improve sleep efficiency. Easier to get to sleep, less waking moments at night (backed up by my sleep tracker). Great product, would recommend.”

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Posted 1 year ago

“Fast delivery. Materials seem good but have not use yet, planing to use for CNY. Will buy again if comfortable.”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews