Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery. Good product range. Pricing matches my expectations”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Very good customer service , promptly updated status thru emails and delivered quickly”

Helpful Report

Posted 3 years ago

“Goods delivery promptly and pack proper”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a rating - it's much appreciated!

Posted 3 years ago

“That was the first time I bought from you guys. Although I received the goods on different days, you were prompt to response to my feedback and I will be happy to shop with you again. Have a nice day!”

Helpful Report

Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase!

Posted 3 years ago

“The packaging needed to be reviewed and up to standard. The quality of goods is good.”

Helpful Report

Posted 3 years ago

Hi Siewlian, thank you for taking the time to provide feedback. Your feedback helps us do better. Please let us know what we can do for you in the future.

Posted 3 years ago

“CS officer Merkel is very helpful, polite & friendly.”

Helpful Report

Posted 3 years ago

Hi Katherine, thank you for taking the time to share this positive rating! We will make sure to share this with the Customer Service Team to let them know to keep up the amazing work. We Look forward to seeing you again soon.

Posted 3 years ago

“Super fast processing and delivery of orders!”

Helpful Report

Posted 3 years ago

“Left parcel in a place that was out of the rain.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a review - it's much appreciated. Cheers!

Posted 3 years ago

“Good reliable products but need a wider range to choose from . Policies are great especially for exchange of products or refunds although I have not used this before”

Helpful Report

Posted 3 years ago

“The items purchased are exactly what I expected. Shopping experience is good. But I did not expect the delivery time to be as long as 6 days. It will be very helpful if it has the feature that informs the delivery or estimated delivery time of item before I confirmed the order.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We apologise for the inconvenience regarding the delay in delivery. We'll ensure that this will not happen again on your next purchase. Let us know how we can help you. Thanks for the feedback, Chia.

Posted 3 years ago

“Got a good bargain. But the first time purchase promo code wasn't given, I tried with a random code and was lucky to strike it right. My husband bought his items without getting the 10% discount. Shipping was fast. But the items were packed in an old, dusty and used box, since my items were fragile, I was worried about their condition. Fortunately, everything was in good condition.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If you are having trouble with our promo codes, feel free to reach us at support@robinsons.asia or feel free to jump into our live chat support online for real-time assistance. Thank you.

Posted 3 years ago

“It was smooth from order to delivery. However, I do not find the embroiled bedsheets anymore in Robinson. Plain bedsheets are not my favorite. Still miss Jean Perry golden embroiled bedsheets. Very classy.”

Helpful Report

Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will be uploading more products each day. Stay tuned!

Posted 3 years ago

“Cushion insert was as described. Delivery was prompt within 2 days. Good quality at affordable rates.”

Helpful Report

Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Order was simple abd straight forward but promotion was not stated. The pillow protector price was $9.90 but upon check out then notice 2 pcs for $11.90”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We apologise for the inconvenience. We looking into this and resolve at accurately.

Posted 3 years ago

“The on-line shopping can be improved. Very good experience when received well-packed goods, Like the old Robinsons store service. Will be back to shop”

Helpful Report

Posted 3 years ago

Hi Judy, thank you so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at the Robinsons Online Store. We Look forward to seeing you again soon. Best Wishes.

Posted 3 years ago

“Delivery is acceptable and product is well-packed.”

Helpful Report

Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. Cheers!

Posted 3 years ago

“Online shop is good. But need more info about product. E.g country of origin, dimension etc. it would be even better if you have a mobile app. Work with ShopBack, so that customer gets some cash back! :)”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! We'll strive to be better. But, thank you for the feedback and review!

Posted 3 years ago

“It’s punctual, reliable and well packed.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“Goods received in good order.”

Helpful Report

Posted 3 years ago

“Reckon there are some very attractive offers worth grabbing.”

Helpful Report

Posted 3 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews