Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 1,884 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“I tired to use the First time discount code but couldn’t do so during payment. Otherwise it would be 5 stars.”

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Posted 3 months ago

“Rowena, CS manager was very patient and helpful with medespite me getting frustrated at times. I appreciate her professionalism.”

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Posted 3 months ago

“Delivery is quite fast.”

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Posted 3 months ago

“Quick delivery happy with purchases”

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Posted 3 months ago

“Fast delivery. Product arrived as described.”

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Posted 4 months ago

“I like the delivery service as it is free beyond a certain purchase amount. There is no prior scheduling on which day the items are coming - just a general guide on the number of days from purchase. However you can track the delivery process and estimate when the items will appear at your door.”

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Posted 4 months ago

“Prompt delivery, good promotion discount”

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Posted 4 months ago

“This product is not user friendly... 4 person, including someone that specialise in audio system have a hard time trying to get this to work but it still failed..”

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Posted 4 months ago

We're sorry to hear about this. Your purchase is covered by 30-days return. If this is defective, we can replace or refund it. You can contact us at support@robinsons.com.sg.

Posted 4 months ago

“Goods received in good condition”

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Posted 4 months ago

“Its worth it to shop during Robinsons sale. Get what I wanted at great discount.”

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Posted 4 months ago

“Regret buying this bath towels! I bought 8 bath towels & 4 hand towels for my family. It has so much lint! I've washed 3 times with heavy duty full cycle function 4 bath towels & it still has lint that gets into our eyes. I want to return the remaining 4 bath towels & 2 hand towel but I can't find a simple return option in your website. I do appreciate a reply on my review”

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Posted 4 months ago

Hi Geri! We're so sorry to hear about this. This is unusual. Please respond to our email or send us a separate email at support@robinsons.com.sg, and we'll be glad to cover this with the warranty.

Posted 4 months ago

“received my purchase on time. Packaging is good overall very satisfied”

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Posted 4 months ago

“Very happy with the purchase! The quality is great! Will buy again”

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Posted 4 months ago

“Very good after sales service! Keep up the good work 👍”

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Posted 4 months ago

“Well received. Package Well handled. Box no dents. product in good condition and works well. Genuine.”

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Posted 4 months ago

“Items were sent on schedule.”

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Posted 4 months ago

“Very good product”

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Posted 4 months ago

“Delivery left 2 bottles of oil by the gate, under the hot sun. Unacceptable!”

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Posted 4 months ago

Hi Tay! We're so sorry to hear about that. This is definitely not Robinsons standard. We'll check with our courier to ensure this does not happen again.

Posted 4 months ago

“Great service and prompt delivery, really good to deal with, please open a banch in Australia!”

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Posted 4 months ago

“Apart from giving vouchers after purchase (very disappointing), the qaulity and delivery was good. Excellent packaging. Nothing was broken”

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Posted 4 months ago

Robinsons is rated 4.2 based on 1,884 reviews