Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase payment was smooth.. only the cabinet i bought had to be self assembled, which is important that it is mentioned in the listing. this was not mentioned. thanks.”

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Posted 1 year ago

“All items received in good order. Delivery was prompt!”

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Posted 1 year ago

“Delivery was delayed by 2 days as Courier was at fault. Also, ordered Blue but came in Black colour.”

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Posted 1 year ago

“HI I am happy with the offers. But I find that I am unable to use the reward points or any of the vouchers emailed to me. Is there any way someone can advise? Thank You”

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Posted 1 year ago

“Fast delivery Items were well packed”

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Posted 1 year ago

“Received goods soon after & in good order. Website is however not very user friendly. Could find the items for purchase only because i know exact brand/item & put in search key, otherwise unable to locate same items.”

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Posted 1 year ago

“Robinson brands goes fine for me, satisfied”

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Posted 1 year ago

“Ordering process was easy and fast delivery”

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Posted 1 year ago

“Straightforward and seamless online shopping.”

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Posted 1 year ago

“Very good customer service. Good selection of items.”

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Posted 1 year ago

“Order is fast and delivery is fast too.”

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Posted 1 year ago

“Prompt delivery and in good condition. Robinson offers quality goods.”

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Posted 1 year ago

Thank you very much for your 4 star rating! We are glad you were satisfied with the prompt delivery and condition of the goods offered by Robinson. We always strive to provide quality goods to our customers.

Posted 1 year ago

“easier and good customer service”

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Posted 1 year ago

“Product quality good, delivery prompt, but capturing of customer details leaves much to be desired. I have registered my account on 6/5/23 after making a purchase. I gave my details, including date of birth 26 May. On 30/5/23 I made another purchase. Up till now my account shows I haven't made any order and there was no birthday surprise and your system says looking forward to my birthday (next year)?”

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Posted 1 year ago

Hello Tan! We checked your details and you signed up with an incorrect email address. This explains why no order is showing under your account. Please sign up using the correct email address, it should be the same email address you are using to checkout. Also, you may reach out to us at support@robinsons.com.sg.

Posted 1 year ago

“Process of purchase to delivery of item was smooth and easy.”

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Posted 1 year ago

Hi David! Thank you for your kind words. We are glad to hear that the process of purchase to delivery of the item was smooth and easy.

Posted 1 year ago

“Item packed in a box and received well.”

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Posted 1 year ago

“Delivery was quick but website was abit hard to navigate. Could not find how to refund till I contacted customer service.”

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Posted 1 year ago

“I ordered 10 Charles Millen dessert spoons to match the 10 dessert forks I had bought earlier. I only realised that the spoons were of a different design after I had washed and used them. Now I have to buy another 10 spoons. I just hope this time it's the right ones.”

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Posted 1 year ago

Hi Ainur! I do see that you purchased the Silvio dessert forks, and the spoons were purchased were from the Prague collection. To help make sure you get the matching spoons, you may visit this link for the Silvio dessert spoon - https://www.robinsons.com.sg/products/charles-millen-signature-collection-silvio-stainless-steel-cutlery?variant=40448792428629. We hope this helps!

Posted 1 year ago

“Quick service, great products.”

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Posted 2 years ago

“Delivery was prompt and products were excellent!”

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Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews