Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Ordered a mattress protector online . Wrong size so we couldn't use it but they refused to grant a refund or exchange even though it was within the allowed period.”

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Posted 2 months ago

“When put to to wash found a brown small dot at the side . Too late to return 🤦‍♀️”

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Posted 2 months ago

Hi Joanne! We're so sorry to hear about this. Please contact our customer service team at support@robinsons.com.sg. This may still be covered by the warranty.

Posted 2 months ago

“Okay, product is satisfactory. Products are delivered on separate dates, from different place although order at the same time”

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Posted 3 months ago

“Good service provided with a variety selection of products.”

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Posted 3 months ago

“Very satisifed with my purchased products and delivery and packaging were great. Robinsons, be it a brick and mortar store or online store, always delivers best service to their customers.”

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Posted 3 months ago

“It's v comfortable and price is not expensive.”

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Posted 3 months ago

“Prompt & efficient service”

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Posted 3 months ago

“Excellent online service! Would be even better if delivery courier press the door bell before leaving the item outside the house.”

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Posted 3 months ago

“attractive discount during 1111 sale”

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Posted 3 months ago

“Robinson is trusted brand from those years since my young days which I purchased my stuffs from Robinson”

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Posted 3 months ago

“Reasonably priced but not really difficult to prices throughout the year”

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Posted 3 months ago

“Very good price for SK2. Delivery Service was also good.”

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Posted 3 months ago

“I placed an order on 17 Dec and was assured that the delivery will be made with 3 - 5 working days. However to date I have not received my goods!! I contacted the customer service via WhatsApp and was informed that they will keep me updated. I didn’t receive any updates after a few days and so sent another email to the customer service. The same person replied to say that they are still checking. Subsequently I was informed on Monday that the goods will be delivered in the next 1-2 days. And I am still waiting…Really disappointed with the service provided!!! There was no communications to me on the delay in delivery and I had to keep chasing for updates! If I still didn’t receive my goods by tomorrow, I want to cancel my order and please refund me for the payment made.”

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Posted 3 months ago

“Ordered multiple products and they were delivered in batches. Was informed almost 1 week later an item was out of stock and had to be refunded. Still good value overall but be prepared to wait for orders.”

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Posted 3 months ago

“Good feeling and well packed easy to use”

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Posted 3 months ago

“I haven’t received my order after 18 days and order out for delivery since 19 Dec 8.20am”

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Posted 3 months ago

“Product is good. Good service.”

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Posted 3 months ago

“Keep to its word in content and delivery”

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Posted 3 months ago

“Sale is good but unfortunately, the points gained cannot be used together with promo code. It is sad because all my previous points accumulated were not used and expired. There is also no warning that the points will expire. Please consider to allow usage of both together.”

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Posted 4 months ago

“The blue color bed set purchased was not as imagined from the pictures. Cannot take a liking to the blue tone but was informed return impossible as the plastic cover was opened. Only a pillow case was quickly viewed. The entire item was unused & unwashed, as it is when delivered”

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Posted 4 months ago

Robinsons is rated 4.2 based on 1,941 reviews