Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 1,884 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Buying from Robinson is a disappointing affair. Made purchase twice, first time delivery not received and sent back to seller. And the discounts and rewards when used, keep prompting for selected items and cannot be used. So what's the point of giving discounts and rewards when cannot be used or most of Robinson items are not applicable. Delivery inwould say the third party company that are being used are not competent. Even after I personally called and give clear instructions, still delivery attempts failed a couple of times. Robinson has to really look into this customer experiences”

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Posted 3 weeks ago

“Recieved my goods promptly and nicely packed”

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Posted 3 weeks ago

“Defective item sold”

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Posted 3 weeks ago

“Very responsive assistance team to solve delivery issues.”

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Posted 4 weeks ago

“Slow in delivery.”

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Posted 1 month ago

“Irresponsible courier did not call and just left it outside of my house. Lucky it wasn’t taken away by passer-by. Other than that, ok.”

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Posted 1 month ago

“Product well packed. Fast delivery..Satisfied with the first order so followed by a second purchase.”

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Posted 1 month ago

“Trustworthy, happy with service & products”

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Posted 1 month ago

“Overall purchase was great.”

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Posted 1 month ago

“Value for money, great discount for quality goods!”

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Posted 1 month ago

“This is a real SALE event compared to some other platforms. Superb experience in terms of delivery and LIVE CHAT support. Keep it up!”

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Posted 1 month ago

“The lid of the wok i received was damaged and I was promised an exchange. Initially I was asked to go down to the vendor to have an exchange but I can't make the trip down. After 1.5 weeks, I still did not receive an exchange. Somebody else was tasked to contact me about the exchange but did not reply after a day when I had more queries. I was not expecting such bad follow up and my family was really upset about not being able to use the item after purchasing.”

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Posted 1 month ago

“I loved shopping at its physical shops for years, and I noticed the quality and quantity on their online shop is just as good. I tried and successfully ordered items online and I was so glad ! Robinson , you are still a great way to shop ! Thank you.”

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Posted 1 month ago

“Really good qualiy, happy with it :)”

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Posted 1 month ago

“I got two bamboo bedsheet sets at a discounted price and it was great!”

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Posted 2 months ago

“Service was prompt. Received items in good order and speedily.”

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Posted 2 months ago

“Purchase arrived very fast! Attractive discount for the high quality health supplements! Intend to make repeat purchases in coming months.”

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Posted 2 months ago

“The transaction was smooth but i have some issues with the product. It smells off, like expired rancid oil. I couldn't find the expiry date on the bottle. Since it is allegedly a Japanese product, I decided to give it the benefit of the doubt. But for a no-scent product, the scent of rancid oil was awfully strong.”

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Posted 2 months ago

Hi Vivian! Thank you for sharing your feedback, we'd like to do an exchange. Our customer service team will reach out through email for the arrangements.

Posted 2 months ago

“efficient, reliable and easy to navigate website”

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Posted 2 months ago

“I ordered two items. The egg cooker is the only one linked to this review: surprise, surprise, the other items is not linked in the review invitation I received via email. The other item in the delivery, a very expensive pressure cooker/air fryer combo (KITH 17-IN-1 MULTIFUNCTIONAL PRESSURE COOKER & AIR FRYER), was not delivered on time because the courier lied and said delivery hadn't been possible (it was being delivered to the school where I work, and was most definitely open and accessible for deliveries at the time the courier said otherwise). In any case, the item was returned to Robinsons, was then resent, and today I tried the item for the first time. It malfunctioned and began emmitting smoke. I had to put it in the rubbish because it was also impossible to open to even try to remove the food inside. I am in Singapore and it is too much of a bother to try to haggle for a refund or return (especially since the cooker was malfunctioning, smoking, and contained food it was impossible to remove because it wouldn't open). Service/delivery was terrible and expensive item malfunctioned the first time I used it.”

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Posted 2 months ago

Hi Emily! Thank you so much for taking the time to share your feedback about your recent experience with Robinsons. We sincerely apologise for the issues you encountered with your order. Please know that we take your concerns seriously, and we would like to improve your experience in any way we can. Our customer service team has reached out to you through email to rectify the issue. Once again, we are truly sorry for the trouble. We promise to make this right for you.

Posted 2 months ago

Robinsons is rated 4.2 based on 1,884 reviews