Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an ironing board size M. I guess mistake the company delivered size S to me. It took them more than 1 week to replace the wrong size. I had to contact Robinsons staff three times to find out when a replacement could take place.”

Helpful Report

Posted 1 year ago

Hi, we're so sorry that the exchange took longer than it should. We'll be looking into this to make sure it does not happen again.

Posted 1 year ago

“I was not happy with my super single bedsheet. Stated as something else but received something else”

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Posted 1 year ago

“The material creases after washing, so disappointed”

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Posted 1 year ago

“Slight dissapointed with the packaging. Bought 2 Gucci ties for gifts. The gift box does not look presentable at all with the glue stain can be seen when opening the box. Item like ties should be squeeze in a small box, the transparent wrapping plastic so crumpled.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback. We'll look into our product packaging and work on improving this.

Posted 1 year ago

“Robinsons live chat was helpful. But it is like a hit and miss. Some days I get a response and some days I get radio silence. Been asking for a change of colour for a bench I ordered and they promised a cash on delivery by their partner vendor but the promised date came and went and nothing happened. Left two messages but no response henceforth.”

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Posted 1 year ago

“For the other furnitures I ordered from other companies such as Hipvan, they will deliver and assemble. However with Robinson, I feel that you are just acting like a online platform, no difference from the likes of Lazada and Shoppee.”

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Posted 1 year ago

Hi Donny! Bedframe and mattress assembly can be done on a per-request basis. Request can be submitted to our customer service team.

Posted 1 year ago

“The table looks different from what advertised on the website. it does not have a rustic look. Robinson's customer service team was fast in responding to my feedback though. Due to this, they offered me a 5% discount.”

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Posted 1 year ago

Hi Li Yen! Thanks for sharing your feedback. We promise to continue improving our product selections.

Posted 1 year ago

“Wide variety of products. Pretty good sales”

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Posted 1 year ago

“Dear Sir/Madam This is the first time I bought at Robinson online. The items arrived but the packaging is very dirty. This is certainly not a positive first impression. I am surprised because the previous in-store shopping experiences were pleasant. You might want to look into that aspect. BR”

Helpful Report

Posted 1 year ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. Your opinion is valued greatly, and it helps us improve service for everyone. We'll make sure to forward the feedback to the entire team.

Posted 1 year ago

“The Sale discounts are acceptable. However, I am unsure about who arranges the delivery of items, which left a VERY bad experience for me. I will not order from Robinsons ever again. I hope this comment is taken seriously. I left a longer review on the item itself.”

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Posted 1 year ago

“The Black Friday offer was good but I can’t say the same for the delivery experience. The item was not bubble wrapped and the box was dented at receipt. Item was slightly different from the advertised picture but was subsequently assured of its authenticity. Overall not a great experience.”

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Posted 1 year ago

We're truly sorry to hear about this and thank you for sharing your feedback, it helps improve our services.

Posted 1 year ago

“One of the queen size bed set short of one pillow case. Waiting for customer service to get back on this matter.”

Helpful Report

Posted 1 year ago

We're so sorry about this. I can see that a replacement has been shipped, we hope you enjoy the product.

Posted 1 year ago

“Delivery turnaround was acceptable. Is concerned about whether product will last as product details were not sufficient.”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing your feedback. Our team will look into the descriptions/details and work on improving this. We hope you enjoy the product, and if any issue arises, let us know, we'll be happy to assist.

Posted 1 year ago

“The sale had quite a significant discount and delivery was prompt. Pity that goods were not of ideal quality for the price we paid.”

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Posted 1 year ago

Hello! Thank you for sharing your feedback. I can see that our customer service has reached out to you privately and resolved this concern. We hope that you'll still give Robinsons another try.

Posted 1 year ago

“Shopping was easy and quick”

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Posted 1 year ago

“I have yet to receive my items and it is now the 9th working day since I placed my order. I have reached out to your customer support team and now still waiting for an update. This is unlike my first order experience which was smooth.”

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Posted 1 year ago

Thanks for your feedback, Rue! We understand that you are excited to receive your order and we truly apologise for the delay. We hope that you give Robinsons another try.

Posted 1 year ago

“The products received was in good order . Should have notification of when products reached buyer with a timeframe, not just the date. Luckily for me my neighbours are mostly known to us. If not it could have taken by someone as the products name was visible on the outside.”

Helpful Report

Posted 1 year ago

Hi Yong! Thank you for your suggestion. This is helpful in improving our delivery notification.

Posted 1 year ago

“The last purchase I made was not upto expectation. Product was not as advertised and yet I had to pay delivery fee for the product return”

Helpful Report

Posted 1 year ago

Hi Selinah! We're very sorry if there has been a confusion. We checked the order and no return fee was charged. You were refunded the full cost of the product.

Posted 1 year ago

“I managed to receive most of my order (0166824) within 5 days but there is a missing item. I only received 1 pillow out of 2 that I've ordered”

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Posted 1 year ago

HI Jin! We're sorry to know about this. Our customer service team will be in touch for the delivery of the missing item.

Posted 1 year ago

“I bought both the Miseico Balm and Serum in July. Just noticed that the expiry date of the Balm is May 2025 while the expiry date of the Serum is May 2024. This is a difference of 1 year. This gives me the impression that the Serum may have been kept for some time. Is that so?”

Helpful Report

Posted 1 year ago

Hello there! Stocks goes out on a 1st in 1st out basis. The products that you purchased were from different batches, but guaranteed that these are both in perfect condition as these are still months away from expiry.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews