Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 1,884 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 1,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Great deal and fast delivery”

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Posted 4 months ago

“Very happy with the service and products and also prompt delivery . Email was sent to inform the product delivery status . Happy with Robinsons”

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Posted 5 months ago

“The after sale service / support for my return and refund request was very prompt and good by the customer service department. Collection of the return item was prompt and smooth too.”

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Posted 5 months ago

“Smooth and easy process from order to delivery. Got the lego in time for my kids birthday. Well packed and good condition. Great!”

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Posted 5 months ago

“I bought from you but it didn’t cross my mind when receiving it that there should be a slight that comes with the bag but when I check there’s no sling in it . I informed your staff through a phone conversation but she didn’t get back to me. May I ask I could replace the bag sling for me for I really needed it . Your help is much appreciated!”

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Posted 5 months ago

Hi Dennis! Our customer service team sent you an email, we're waiting for your response to get this sorted.

Posted 5 months ago

“How do I get promo code for further shopping? Thanks”

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Posted 5 months ago

“Good value”

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Posted 5 months ago

“Speedy delivery as specifications and pictures illustrated, good and suitable”

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Posted 5 months ago

“I am very happy with the buy as the material is good and it’s comfortable to lay on it The price is very good.”

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Posted 5 months ago

“Preferably, if at some stage, bring back your brick and mortar store to make for a much better shopping experience. There is something about a physical store that simply cannot be replicated via an online shopping platform. The 'touch and feel' for each product will help inform one's choices more meaningfully. As it is, the buyer has only the stated product information provided to go by. This in itself is not satisfactory as it is very limited. Again, it may not always provide a comprehensive description of the product concerned.”

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Posted 5 months ago

Hi there! Thank you for sharing your thoughts. This is 100% helpful in improving our listing descriptions and services.

Posted 5 months ago

“convenient to shop at”

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Posted 5 months ago

“Fast and sweet! Seamless transaction from Purchase to delivery! 2 thumbs up!”

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Posted 5 months ago

“I have ordered the Play By Tuft Mint Frost Hot Bristle Brush 38mm. I have received white Colour instead the mint colour. The packing was not detailed.”

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Posted 5 months ago

Hi Shirley! We're so sorry to hear about this. Our customer service team will help with the exchange.

Posted 5 months ago

“Good product, discount and fast delivery time. Looking forward to buy more next year.”

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Posted 5 months ago

“No advance call on arrangement for delivery. Sudden call at noon on 13 June when on one at home and asked for someone to rx chair on the spot. Arrived unannounced on 17 June. Luckily someone was at home. Quite disappointed with the chair. Looks subquality, with marks, cuts, "depresions" on surface of rattan. Originally intended to buy more after the first order but change my mind.”

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Posted 5 months ago

“Sale went smoothly. Item received in very good condition. Packaging is first class.”

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Posted 5 months ago

“Easy check out and fast delivery of items.”

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Posted 5 months ago

“The linen smell horrible and smell lingers for a few days. Not sure whether it's supposed to smell that bad.”

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Posted 5 months ago

Hi Marina! This is unusual, and we're sorry to hear about it. Your purchase is covered by our 3-year warranty. If the smell does not go away after washing it, please let us know, and we'll be happy to replace it. You can email us at support@robinsons.asia.

Posted 5 months ago

“Well..i got bad experiance this purchase.My purchase was sent to my Old address at Yishun.My now address is at Woodland.I was waiting for my good to arrive..when email say..its was delivered.I find it funny..why didnt your delivery guy contact me before sending my purchase to confirm ist a correct address.I didnt know where it goes wrong..during the paying transaction it was hang..several times..u can see how many reminder Robinson email me to make payment..to make payment.Off course i didnt check the address knowing i shift about 5years ago frm Yishun.Pls not to have such mistake again..till now i have not collected my luggage frm the new owner.Thank u again Robinson.”

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Posted 5 months ago

“Skin care or health supplement products should preferably include the expiry or best before date in the product listing so that customer can decide whether to purchase the products.”

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Posted 5 months ago

Robinsons is rated 4.2 based on 1,884 reviews