Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upset with the way Robinson refund me because the products out of stocks. Refund me not the full amount. I have to spent $150 to get a extra discount of $25. When it is not my fault that you are out of stocks, you did not give me the full $25 discount. Disappointed.”

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Posted 2 years ago

“1. Order was accepted and payment collected when the item was out of stock. This is totally unacceptable. 2. Refund was very slow and took a while after the item was confirmed no stock. Payment should be refunded immediately when confirm no stock. 3. Had very bad customer experience for my first order. 4. Am a very unhappy customer after purchase. 5. Promise will never buy again from Robinsons. 6. Bye!”

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Posted 2 years ago

“Send the wrong size of fitted sheet. One order but send in 2 batches”

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Posted 2 years ago

“I have been a loyal customer of Robinsons for 35 years. I am very, very disappointed with the utter lack of quality control for this purchase.”

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Posted 2 years ago

“The product definitely ok , but your delivery person.. threathen me if i report it to you with the incident that happened. Dont use Your delivery agency anymore.”

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Posted 2 years ago

Hi Vonny! We're truly sorry to hear about this. We do not condone this kind of behavior from our delivery service partner. We sent you an email to get more details. Surely, we will have this courier handled accordingly. Again, we sincerely apologise for what happened.

Posted 2 years ago

“Very bad.... i have not receive the delivery since 10 Nov 2022 till today 29 nov!!”

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Posted 2 years ago

“Supplied the wrong size of underwear and then claimed that they couldn’t accept a return - very disappointed”

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Posted 2 years ago

“I do not have an good experience at all and ”felt” cheated.”

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Posted 2 years ago

“The order had been sent wrongly. Had send a email to clarify and it had been verify, however, it had been a week so far no change of goods from the supplier yet. Kindly please check what had happened.”

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Posted 2 years ago

“I have not receive item and it says delivered . Emailed Robinsons customer service and no respond . Can some pls contact me on it.”

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Posted 2 years ago

“I have not received my items: 3 sets of bedsheets and a bottle of spot removal serum. I am told that delivery was unsuccessful for bedsheets (my family members work from home and domestic worker too!) I also received message tt the spot removal serum was delivered and yet I saw nothing in my mailbox the last 3 days. I have ordered CNY goodies earlier this year with no issue with delivery. May I know what’s happening? I am even told to pay for delivery if I want my items !!!”

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Posted 2 years ago

“I have purchased few of the Lierac products listed here. Majority of them arrived with broken security seals (product safety aluminium film that close the cream tubs). The individual wrappings were all opened and tampered with before packing into the parcel. The parcel arrived undamaged. I returned the whole purchase and was refunded. The Customer Service apologised. Apparently - I was told - all those products were shipped “by the partner supplier” Robinsons should pay better attention to the reliability of partners they choose to trade with. Very disappointing experience, unfortunately.”

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Posted 2 years ago

“Bought 2 Robinson hotel series bath towel, very disappointed with the quality. Towel fibre coming loose and stuck to skin when wiping down.”

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Posted 2 years ago

Hi Catherine, Thank you for taking the time to leave us a review regarding your recent purchase of our Hotel Collection Splendour Bath Sheets. Here at Robinsons, we pride ourselves on the quality of our products and strive to deliver only the best for our valued customers. We are deeply concerned to hear that you found the Hotel Collection Splendour Bath Sheets to be lacking in quality, and have reached out to you via email to better understand your concerns. We look forward to working towards a resolution with you on this matter, and hope to hear back from you soon.

Posted 2 years ago

“have not received”

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Posted 2 years ago

“Price is at the high side as compared to other departmental store. Which I bought at $59.9 per piece while the same item was selling $29.9 at BHG physical store. Thus, I’m quite disappointed with my first purchase.”

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Posted 2 years ago

“Vendor management need to be prompt and done timely in order not to disappoint customers else one can purchase item only to be refunded later which is really a waste of time for both company and consumer. Whatever that is listed on website needs to be exact and real time which is a given in current market.”

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Posted 2 years ago

Thank you for letting us know about this. We sincerely apologise for the inconvenience that this has caused you. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“I didn’t receive 3 items.”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the delay in sending your remaining items. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Not received as at 09.30 19/07/2022”

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Posted 2 years ago

Hi Martin, I’m so sorry. We’re normally known for our exceptional attention to detail when it comes to updating our customers regarding their deliveries, and we regret that we missed the mark. Please be informed that you will be receiving an email confirmation about the status of your order. Thanks for your patience.

Posted 2 years ago

“Very deceptive, more info about the material and exact measurements should b given and also the model number. It wasn’t what was presented in the photos. V disappointed .”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We will send you an email about this and resolve it. Thank you for your patience.

Posted 2 years ago

“Item purchased was purported at 50% discount. The full price was like nearly a 100. I thought it was a steal. Unfortunately after washing realised that item are no better than those sold at " pasar malam " . The total weight of 4 large medium and small is lesser than my 2 large towel. What a let down. I will not buy online fr Robinson again”

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Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please let us know how we can help you with your purchase before you submit the order so we can address your concerns or questions on a specific product. Once again, thank you for your feedback.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews