Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received my purchase on time. Packaging is good overall very satisfied”

Helpful Report

Posted 9 months ago

“Very happy with the purchase! The quality is great! Will buy again”

Helpful Report

Posted 9 months ago

“Very good after sales service! Keep up the good work 👍”

Helpful Report

Posted 9 months ago

“Well received. Package Well handled. Box no dents. product in good condition and works well. Genuine.”

Helpful Report

Posted 9 months ago

“Items were sent on schedule.”

Helpful Report

Posted 9 months ago

“Very good product”

Helpful Report

Posted 9 months ago

“Delivery left 2 bottles of oil by the gate, under the hot sun. Unacceptable!”

Helpful Report

Posted 9 months ago

Hi Tay! We're so sorry to hear about that. This is definitely not Robinsons standard. We'll check with our courier to ensure this does not happen again.

Posted 9 months ago

“Great service and prompt delivery, really good to deal with, please open a banch in Australia!”

Helpful Report

Posted 9 months ago

“Apart from giving vouchers after purchase (very disappointing), the qaulity and delivery was good. Excellent packaging. Nothing was broken”

Helpful Report

Posted 9 months ago

“Great deal and fast delivery”

Helpful Report

Posted 9 months ago

“Very happy with the service and products and also prompt delivery . Email was sent to inform the product delivery status . Happy with Robinsons”

Helpful Report

Posted 9 months ago

“The after sale service / support for my return and refund request was very prompt and good by the customer service department. Collection of the return item was prompt and smooth too.”

Helpful Report

Posted 9 months ago

“Smooth and easy process from order to delivery. Got the lego in time for my kids birthday. Well packed and good condition. Great!”

Helpful Report

Posted 9 months ago

“I bought from you but it didn’t cross my mind when receiving it that there should be a slight that comes with the bag but when I check there’s no sling in it . I informed your staff through a phone conversation but she didn’t get back to me. May I ask I could replace the bag sling for me for I really needed it . Your help is much appreciated!”

Helpful Report

Posted 9 months ago

Hi Dennis! Our customer service team sent you an email, we're waiting for your response to get this sorted.

Posted 9 months ago

“How do I get promo code for further shopping? Thanks”

Helpful Report

Posted 9 months ago

“Good value”

Helpful Report

Posted 9 months ago

“Speedy delivery as specifications and pictures illustrated, good and suitable”

Helpful Report

Posted 9 months ago

“I am very happy with the buy as the material is good and it’s comfortable to lay on it The price is very good.”

Helpful Report

Posted 9 months ago

“Preferably, if at some stage, bring back your brick and mortar store to make for a much better shopping experience. There is something about a physical store that simply cannot be replicated via an online shopping platform. The 'touch and feel' for each product will help inform one's choices more meaningfully. As it is, the buyer has only the stated product information provided to go by. This in itself is not satisfactory as it is very limited. Again, it may not always provide a comprehensive description of the product concerned.”

Helpful Report

Posted 9 months ago

Hi there! Thank you for sharing your thoughts. This is 100% helpful in improving our listing descriptions and services.

Posted 9 months ago

“convenient to shop at”

Helpful Report

Posted 9 months ago

Robinsons is rated 4.2 based on 1,941 reviews