Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bedsheet set delivered was of a wrong colour. Robinsons agreed to exchange for the correct one. However, after waiting a number of days, supplier told Robinsons there is no stock. I asked for a return and refund. The supplier sent someone to collect on Tuesday and told me they would acknowledge that they have received the item. To-date I have not heard from them. I really hope the refund will be done promptly. I am very disappointed.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please be informed that the refund has been processed and will take 7-14 days for it to be credited.

Posted 3 years ago

“I have been shopping at Robinsons for two decades now and have never been disappointed until recently. I had recently bought a number of items online including hand towels but to my dismay, the hand towels after washing in my washing machine, there were lots of small material fibres (dropped from the hand towels) all over the rest of the clothes being washed together. I provided feedback through the online Live Chat and she (the agent) said she will get back to me but they never did. I even sent a few photo as proof of how much fibres dropped and were all over the place. Firstly, first time I had encountered such poor quality product from Robinsons and secondly, the after sales service is simply horrendous! They just ignored the whole issue. Till today, I still kept those towels untouched and unused as I'm worried that more fibres will drop.”

Helpful Report

Posted 3 years ago

“unhappy experience- Ordered my goods. No idea when is exact delivery date. Had to follow up twice. Still have not received my order.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Logistics need improvement. Delivery was unreliable, messed up and confusing.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please tell us more about the experience that you had? Looking forward to seeing your email at support@robinsons.asia

Posted 3 years ago

“The cutting board that was delivered looked like old stock... This is the first time I'm ordering from Robinsons and I will not order again as I am not sure of the quality of your items.”

Helpful Report

Posted 3 years ago

Hi Pauline, thanks for the feedback. We would like the opportunity to talk and investigate your feedback further. Please send us an email at support@robinsons.asia and send a picture of the item that you have received. Thanks and looking forward to receiving your email.

Posted 3 years ago

“Poor customer service. My original order was $717.09, after $10 CNY discount for purchase over $100. Robinsons made errors and is unable to fulfill all my orders. So after delays and repeated follow ups, some of my orders were cancelled by Robinsons and refunds were made. Out of the original $10 discount, Robinsons have deducted a total of $3.89. $338.18 of my initial order was fulfilled. This value far surpasses the full $100 threshold to qualify for the full $10 discount. But I ended up with only $6.11 discount, instead of $10. Essentially, I have been short-changed from this whole experience, through no fault of my own. Then my complaint above was ignored.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please send us an email at support@robinsons.asia along with the order number that you are referring to. We can only see 1 paid order. Looking forward to your email.

Posted 3 years ago

“no eta on the order - took a long time to arrive”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“I m very disappointed. Ordered a robot vaccuum cleaner on 31st Jan. 1st and 2nd public holidays. So it was ok. I called the customer service on 4th Feb, they said delivery usually takes 3 to 5 business days and my order will arrive on the 9th or 10th Feb, only to receive an email on the 7th Feb saying that the item is not in stock anymore and my order has been cancelled.”

Helpful Report

Posted 3 years ago

Hi Manikandan, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We apologise for the inconvenience that this has caused you. We'll ensure that this will not happen again in the future. Thanks for your patience.

Posted 3 years ago

“Item never arrived as it was not sent out even after 8 days. I cancelled the order and was informed that it was out of stock.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We have already taken necessary actions with the supplier about this. We apologise for the inconvenience.

Posted 3 years ago

“what can I say? I still do not have an answer to when I can receive my items. each time I asked your customer service it either some time next week or I am following up with the supplier.. not going to buy anything from your store anymore”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for any inconvenience.

Posted 3 years ago

“The bedsheet and comfortable material have cotton buds fibre sufficed on many areas. I have to use a roller to unpick these out (spent 45 minutes or so on this) problem seem to happen due to friction when we slide our feet across while sleeping and in use. A big disappointment for paying a premium for this bedsheet set.”

Helpful Report

Posted 3 years ago

“I have not yet received my shipment - please could you let me know when I will get it. Order Number : 0136938”

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Posted 3 years ago

“Worst ever service”

Helpful Report

Posted 3 years ago

“The power bank I ordered was out of stock and I got a refund. Later I checked your online store and found that the power bank was still listed there. I think you should at least put a 'out of stock' status there so that customers will not waste their time.”

Helpful Report

Posted 3 years ago

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Let us know how we can help you with your next purchase. Please do not hesitate to send us an email at support@robinsons.asia Thank you

Posted 3 years ago

“Very disappointed with the online ordering process. Its only on the 5th day after I made a call to the contact centre that my order starts to be processed and follow up.”

Helpful Report

Posted 3 years ago

“The shopping experience was horrible. I called the customer service hotline and confirmed that the item I am purchasing is available before I went on to order the product. The Robinsons portal went on to charge to my credit card and confirm my purchase only to inform me later that the product is no longer available.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“There was supposed to be free gifts that come with the orders, but did not receive any. Very disappointing.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“I received confirmation for my order on 15 Dec. On 26 Dec I wrote to ask where my order was, you wrote back to say it was cancelled! Unacceptable at Christmas to accept order then say it’s out of stock!”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologise for any inconvenience that this has caused you.

Posted 3 years ago

“Up till today, I have not received my purchased item !”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We really apologise for the long wait as we were advised that the item will be available in January. We will use the feedback to make us better and to ensure this doesn’t happen again in the future.

Posted 3 years ago

“I still have two missing item!!!!! How can your system email me all 3 items were delivered when only one product was sent out ? Unacceptable!”

Helpful Report

Posted 3 years ago

Hi Camus, we apologise if you are unable to receive the other items. We have already sent you a follow up email regarding this. Thank you for your patience.

Posted 3 years ago

Robinsons is rated 4.2 based on 1,941 reviews