Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Fast and sweet! Seamless transaction from Purchase to delivery! 2 thumbs up!”

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Posted 9 months ago

“I have ordered the Play By Tuft Mint Frost Hot Bristle Brush 38mm. I have received white Colour instead the mint colour. The packing was not detailed.”

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Posted 9 months ago

Hi Shirley! We're so sorry to hear about this. Our customer service team will help with the exchange.

Posted 9 months ago

“Good product, discount and fast delivery time. Looking forward to buy more next year.”

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Posted 9 months ago

“No advance call on arrangement for delivery. Sudden call at noon on 13 June when on one at home and asked for someone to rx chair on the spot. Arrived unannounced on 17 June. Luckily someone was at home. Quite disappointed with the chair. Looks subquality, with marks, cuts, "depresions" on surface of rattan. Originally intended to buy more after the first order but change my mind.”

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Posted 9 months ago

“Sale went smoothly. Item received in very good condition. Packaging is first class.”

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Posted 9 months ago

“Easy check out and fast delivery of items.”

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Posted 10 months ago

“The linen smell horrible and smell lingers for a few days. Not sure whether it's supposed to smell that bad.”

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Posted 10 months ago

Hi Marina! This is unusual, and we're sorry to hear about it. Your purchase is covered by our 3-year warranty. If the smell does not go away after washing it, please let us know, and we'll be happy to replace it. You can email us at support@robinsons.asia.

Posted 9 months ago

“Well..i got bad experiance this purchase.My purchase was sent to my Old address at Yishun.My now address is at Woodland.I was waiting for my good to arrive..when email say..its was delivered.I find it funny..why didnt your delivery guy contact me before sending my purchase to confirm ist a correct address.I didnt know where it goes wrong..during the paying transaction it was hang..several times..u can see how many reminder Robinson email me to make payment..to make payment.Off course i didnt check the address knowing i shift about 5years ago frm Yishun.Pls not to have such mistake again..till now i have not collected my luggage frm the new owner.Thank u again Robinson.”

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Posted 10 months ago

“Skin care or health supplement products should preferably include the expiry or best before date in the product listing so that customer can decide whether to purchase the products.”

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Posted 10 months ago

“Attractively priced compared to other e-comm sites”

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Posted 10 months ago

“Bedsheet material is good but pillow case material with defect.”

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Posted 10 months ago

“I have emailed you regarding the automatic power dish rack . I installed already not working at all . Anyone can help me about this”

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Posted 10 months ago

Hi Eng! Sorry to hear about this, please respond to our email, or send us a new email at support@robinsons.com.sg. We'll be happy to help you with this.

Posted 10 months ago

“This time I gave 2 stars because the box for 1 out of 4 boxes of the health supplement purchased was not in good form, ie, the 4 sides are slightly crushed. Fortunately the blister pack within are intact. But for medicinal/supplement products, I'll expect good condition of the packing boxes.”

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Posted 10 months ago

We're so sorry to hear about this. We're relieved to know that the products are intact. Thank you for sharing your feedback. This helps in improving our packing.

Posted 10 months ago

“I have purchased Robinsons Luxe Cotton Bed Set Heritage Collection, Robinsons Cool Bamboo Bed Set Hotel Collection, Robinsons Premium Quilt Hypoallergenic Core Collection Queen and towel. The quality of the products is good. Only the bamboo bed set is a bit small for my queen mattress. Perhaps I should double check about the size rather than just assume the queen size is the same. Delivery is quite fast without any frills.”

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Posted 10 months ago

“Great buy! Material was cooling and good. Sales was generous”

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Posted 10 months ago

“Fast delivery. Smooth and soft bed sheets. Value for money with the discount. Disappointed with myself for not using the 1st-time purchase code; otherwise would have saved more...my blunder.”

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Posted 10 months ago

“Delivery is dissatisfied. Took more than a week to receive them”

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Posted 10 months ago

Hi Hani! Our delivery timeline is 3-5 business days. We see that your order was delivered within the timeline. In the future, if you need your order urgently, you may let us know and we'll try our best to help expedite.

Posted 10 months ago

“The luxury product is well packaged & received with a huge sale of 45%. The sale price was very impressive & the quick delivery is commendable.”

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Posted 10 months ago

“Delivery was a mess. Took more days than committed. Emailed promote should be stop. Not all consume prefer promotional email. It can be annoying”

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Posted 10 months ago

Hi Derrick! We're sorry about the delivery issue. We promise to do better. Also, thank you for sharing your thoughts. It helps improve our services.

Posted 10 months ago

“Robinson is just like Home to me and A Family when Services is concerned. Robinson has been a good and reputable store since ages ago; they have still maintained that high level of quality services even now Online. Last but not leasts prices are still good to shop there always. Thkq Robinson”

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Posted 10 months ago

Robinsons is rated 4.2 based on 1,941 reviews