Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Had specifically requested for the parcel to be delivered on 21st December. It was instead delivered on 2December. 1. I was not notified of the delivery 2. I wrote in to Robinsons about this, an accounts email? I did not receive a reply or an apology for the mistake. Disappointing delivery service. Need to keep up to minimum standards of what is expected today from what Customers are used to with Shopee, Amazon & many other delivery services.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please don't hesitate to contact us at support@robinsons.asia for future concerns. Once again, we apologise for the inconvenience that this has caused you.

Posted 3 years ago

“Terribly slow delivery and communication, failed to deliver on promised service level”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Dear Robinsons, I did not get my product yet. It is a very long lead time. Please reflect on your operations”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to deliver it as soon as possible. We'll send you an update via your email. We apologise for any inconvenience.

Posted 3 years ago

“Website user interface needs to be greatly improved, likewise for customer service support. Truly miss the great service at your brick and mortar store.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“I ordered a kettle online on 14 Nov. waited for 2 weeks n no delivery. On 26 Nov I contacted Robinson online and only then they updated Me that the product is out of stock n they had to refund my purchase. I found the same kettle on sale during their BFCM sale. Total liar !!! Lousy service !!!”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We apologise for any inconvenience that his has caused you.

Posted 3 years ago

“Wrong size . Should have taken 1 size bigger. Usually size 33 trousers fit me but these are too tight. I tried them on only after washing them. Now I have 4 pairs of trousers that I can't wear and I am out of $245.”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. We’re sorry you had a bad experience. You can always reach us to do an exchange as long as the item is not worn, unopened and all tags are intact. Moving forward, please feel free to contact us. Thanks for your patience and for the feedback.

Posted 3 years ago

“DHL delivery is haphazard. There is poor communication between their command post and the delivery personnel. The first delivery timing was given all of a sudden when I was at work. The rescheduled second delivery came at 2.52pm 20 Nov when the sms says 1730-1930 same day. This caused me to pay $8 taxi fare to rush home and I missed the delivery. The 3rd rescheduled delivery also have the same issues until the delivery man had the good sense to call me after I missed the delivery again when he came 6 hours plus before the scheduled time. He then rearranged another delivery time for the evening. I think your delivery service is very bad and I dare not make another online purchase because I don’t want to go through the same nightmarish experience again.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Yet to receive a reply on the wallet that was sent in extremely poor condition although customer service is following up on this closely.”

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Posted 3 years ago

“Regret to order a snowdown pillow from robinsons . Is over price . Takashimaya online only selling at $99.00., I brought from robinson cost me $199.00.. Is the same brand same model , totally feel very disappointment in robinson and i wont buy anything from robinson again .”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We have sent you an email regarding this. Thanks for your patience.

Posted 3 years ago

“Items were not packed in boxes. Poor after sales service.”

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Posted 3 years ago

“I wrote to you a month back about your misleading and deceoving ad on free delivery and $10 off for purchases over $50 and $100 respectively and still havent got a reply. Im dissapointed that you give such bad service.”

Helpful Report

Posted 3 years ago

We are grateful that you took the time out to leave us a review. We have checked your email thread and see that we were able to reply to your email on October 14, 2021. Feel free to check your inbox for further information. Your feedback helps us to improve service for everyone. Thanks for the feedback.

Posted 3 years ago

“Ordered the Surin volumising shampoo on sale but was informed by Surin sales in charge that it was out of stock. Reason being Robinson stock check does not have a reducing balance. So they didn’t know it was out of stock. How ridiculous to happen to Robinson. Can’t believe it. Anyway I was asked to accept an item that was not on offer. Felt cheated.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this. We'll work on this.

Posted 3 years ago

“Bad experience, when i placed my order, it clearly stated the GST amount. But was sent a text message from DHL to pay tax in order to receive my order. It was not clearly stated in the checkout page, nor the confirmation email that i had to pay additional tax to receive my order. After contacting customer service i was told i will get a refund, but that was only after i reached out. Imagine if i did not, i would have to pay tax twice. I.e., Nobody reached out to me. After furnishing my bank details, I haven’t heard from Robinsons nor received the money. Poor experience. Felt cheated”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this, Win. Thank you.

Posted 3 years ago

“Did not even ship the product. Glad that your physical store closed and look forward to the closing of the online store.”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We apologise for any inconvenience that this has caused you. Thank you for the feedback.

Posted 3 years ago

“Order placed on 11 October but no confirmation delivery update from the courier yet. Hope it could expedite on it. Thanks Regards”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this, Koh. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Missing item and Wrong product was shipped Customer service not prompt and cannot play a active role to resolve what is done via distributor When distributor almost made a second mistake w wrong delivery intended, Robinson could not check to ensure it is correct, staff of Robinson too inexperienced w online business”

Helpful Report

Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Placed order 8 days ago - silence, no info when i gonna receive the item. Definitely not 3-5 days as mentioned on the website. so BEWARE unless you are willing to wait (no idea for how long though)”

Helpful Report

Posted 3 years ago

Hi Anton, thank you for your review. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Please be advised that this is liaised with the supplier and ensure that your order will be shipped as soon as possible. We will send you an email for a follow-up. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“awful distasteful experience online shopping with Robinson when product is defective and is not accepted for returns and refunds and no discussion of exchange use an excuse its hygiene products when it is not defined in its terms and conditions”

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Posted 3 years ago

“I wish to return an item and wrote back to customer service. There was NO reply.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We have checked your email and see that you have just sent your request today. Normally, the email replies will be within 4 hours from the time your email was sent. I can also see that it is not being handled by one of the team. We appreciate your patience regarding this matter. For real-time assistance, you. can jump into our Live Chat Support so you do not need to wait for hours to get replies. Thanks for your time!

Posted 3 years ago

“The delivery took a lot of time ! There was no option to choose priority delivery”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We can’t fix the past but you have my personal commitment to improving the way our delivery service works for every customer. We will use the feedback to make us better.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews