Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to fully open package as contractor be doing renovation 1st week of Nov only. The products look sturdy but didn't open all boxes so hope all be good”

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Posted 2 years ago

“Great choice of bedding at fab prices and prompt delivery!”

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Posted 2 years ago

“Simple and easy shopping experience.”

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Posted 2 years ago

“Really miss Robinsons physical retail store! Still got good deal on their online store…”

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Posted 2 years ago

“Very fast delivery”

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Posted 2 years ago

“The delivery team was responsive and provided pream message to alert the delivery time. They had kept to the appointment time. Very happy with the matress delivered, great product at good price!”

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Posted 2 years ago

“Great purchase and overall experience”

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Posted 2 years ago

“Website is very good but the shipping company not really efficient and effective”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We would love to hear more about your shipping company experience. Let us know by sending your feedback at support@robinsons.asia

Posted 2 years ago

“Goods delivered on time as expected thank you”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community

Posted 2 years ago

“Please consider packaging in more environmental friendly ways. If not ordering from Robinson can add burden to us consumers and deter us from ordering. Thank you.”

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Posted 2 years ago

We’re so sorry that your experience did not match your expectations. Your feedback helps us to do better. Thanks for the review.

Posted 2 years ago

“Responsive and polite 😍”

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Posted 2 years ago

“convenient, easy to access information”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Overall service was good.”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. See you on your next purchase!

Posted 2 years ago

“Very good work… timely delivery and response. Also advise and assistance on returning item was good. Could be better with the pickup on the return item. Delivery man did not know unit number . Still overall pleasant experience.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for your patience, Feizel.

Posted 2 years ago

“Responsive”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

“Good delvery service”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 2 years ago

“Item delivered on time . Customer service response is very good when i request for the invoice. Great aporeciated . Keep it up”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community. Please don't hesitate to hop into our chat support or send us an email. Cheers!

Posted 2 years ago

“Ordering the item was easy and delivery was prompt However it would have been better if Robinsons could give an estimate on the delivery date earlier. (Maybe a range of dates?)”

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Posted 2 years ago

Thank you so much for taking the time to leave us a rating - it's much appreciated! We understand that you prefer to have delivery dates on the Robinsons website. We will take this as feedback, Christina. Thank you

Posted 2 years ago

“Robinson’s a great place to shop.. on sight shopping in d heydays for me n now online. Kudos to all n team who make ths reality possible for our shopping convenience whichever way! Thanks.”

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Posted 2 years ago

“Well packaging but delivery slightly slow compare with others suppliers.”

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Posted 2 years ago

Hi Siew, thanks for the review. We are glad to you are able to receive your order. Please also be informed that the delivery timeframe is 3-5 business days. We apologise if you feel that there's a bit of delay in delivering your order. We thank you for your patience and understanding regarding this matter.

Posted 2 years ago

Robinsons is rated 4.2 based on 1,941 reviews