Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Wrong item was delivered. When asked for an exchange, was told that my item was out of stock and they were unsure when it would be restocked. So I had no choice but to accept a return and refund. It has been so challenging to arrange for a date for the collection of the item. Very disappointed with Robinsons’ service.”

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Posted 1 year ago

We're so sorry about this Cindy! Thank you for sharing this feedback, it helps improve our services.

Posted 1 year ago

“Good sale on some items but not much variety to choose.”

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Posted 1 year ago

“Amazing band efficient. Products bought and received were of great quality . Miss the store that I used to patronise.”

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Posted 1 year ago

“The Black Friday offer was good but I can’t say the same for the delivery experience. The item was not bubble wrapped and the box was dented at receipt. Item was slightly different from the advertised picture but was subsequently assured of its authenticity. Overall not a great experience.”

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Posted 1 year ago

We're truly sorry to hear about this and thank you for sharing your feedback, it helps improve our services.

Posted 1 year ago

“One of the queen size bed set short of one pillow case. Waiting for customer service to get back on this matter.”

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Posted 1 year ago

We're so sorry about this. I can see that a replacement has been shipped, we hope you enjoy the product.

Posted 1 year ago

“Delivery takes too long”

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Posted 1 year ago

“The items was delivered promptly and It was a fast delivery. No hassle”

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Posted 1 year ago

“Very worth it.”

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Posted 1 year ago

“good deals and price”

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Posted 1 year ago

“received in good condition. quality also good. satisfied with the purchase.”

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Posted 1 year ago

“Insider Test - All Good!”

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Posted 1 year ago

“Great value, got the bedsheet set at a wonderful discount. Quality and material were as per described. Delivery was seamless and quick. Happy with my purchase overall. Will definitely buy again.”

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Posted 1 year ago

“The handbags that I purchased were delivered in a very short time, surprised and impressed me. The quality of the handbags is good and in good conditions.”

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Posted 1 year ago

“Happy with my purchase of towels from Robinsons online store.”

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Posted 1 year ago

“All is good”

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Posted 1 year ago

“the robinsons hotel collection bamboo quilt was terrible quality. wasn't at all soft like what bamboo material shd feel not light. felt like plastic. have to go buy another brand again and waste some dollars”

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Posted 1 year ago

We're so sorry about this. Thank you for sharing your feedback. This helps improve our products.

Posted 1 year ago

“There are two orders which I have placed and one of them turned short delivered of 2 pcs which I have yet to receive an update. Mikael has reverted and yet no update.”

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Posted 1 year ago

Apologies for this. We checked the order and the 2 missing items have been refunded. Again, we're sorry for the inconvenience caused.

Posted 1 year ago

“Very good. Got my dream item at a superb price. Robinson sale is not to be missed!”

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Posted 1 year ago

“The customer service and delivery sucks, I mean really bad. I did not receive my item and reported to customer service but till today my issue isn't solve.”

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Posted 1 year ago

We're truly sorry about this. I see that the refund has been issued. We appreciate you sharing this feedback. It helps improve our service.

Posted 1 year ago

“The item is satisfactory; it meets my expectations”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews