Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt know that Robinsons points cant be stacked with existing promotions. Thats a minus 1.”

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Posted 2 months ago

“Reasonably priced but not really difficult to prices throughout the year”

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Posted 3 months ago

“Sale is good but unfortunately, the points gained cannot be used together with promo code. It is sad because all my previous points accumulated were not used and expired. There is also no warning that the points will expire. Please consider to allow usage of both together.”

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Posted 4 months ago

“Was very disappointed that I couldn’t change colour of my pillow case as I fedback just an hour or two later within the same day of purchase (after noticing colour discrepancy from my selection). This was prior to getting Robinson email confirmation the following day that orders can’t be changed. Btw, my selection of silky grey had became blue by the system. Anyway, the product itself is alright as a Christmas gift based on what was advertised. Thank you.”

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Posted 4 months ago

“First time using Robinson shopping online. I must say its delivery took 1 whole week for a set of bedsheets that is stocked in spore. Other popular online platforms’ delivery are average 2 days. Some even next day. It’s not how large an item is, I have ordered fm china, huge cat tree and it arrived in 5days by travelling through the provinces and then by air to spore. I believe most consumers are used to this standard delivery time. It’s also not about whether u need the items urgently or not. It’s just industry expectation these days. If you want to capture more sales online, you need to relook into delivery time.”

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Posted 4 months ago

“Items took a long time to arrive”

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Posted 5 months ago

“Slow in delivery.”

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Posted 5 months ago

“Irresponsible courier did not call and just left it outside of my house. Lucky it wasn’t taken away by passer-by. Other than that, ok.”

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Posted 5 months ago

“The transaction was smooth but i have some issues with the product. It smells off, like expired rancid oil. I couldn't find the expiry date on the bottle. Since it is allegedly a Japanese product, I decided to give it the benefit of the doubt. But for a no-scent product, the scent of rancid oil was awfully strong.”

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Posted 6 months ago

Hi Vivian! Thank you for sharing your feedback, we'd like to do an exchange. Our customer service team will reach out through email for the arrangements.

Posted 6 months ago

“Pls improve the last mile delivery by giving us option at checkout to leave items at main door. Many delivery systems allow customers this option.”

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Posted 7 months ago

Hello, thank you for your suggestion. At the moment, the safety of your order is our priority, but surely will be considered in improving our delivery services.

Posted 7 months ago

“Bought so it'll fit my 15 inch notebook but it does not fit. After a few manoeuvres, all it fits is my iPad Pro and few few packets of tissues. I had to keep the computer charger in the main compartment as well. It's very slim so you'll have to manage your item's carefully & the added security lock is a nice feature like most other cabin luggages. Main compartment and wheels are as described. I have not tried using the usb or cup holder but I'm sure it'll work and nice to have though I honestly don't think it's necessary. I initially picked a yellow colour luggage but they said it's not available. They were also very polite/apologetic and delivery was within 24 hours when I told them that I was flying out soon. Since the bag is made of aluminium frame, I find the edges may be quite razor sharp so be careful when closing. I did get this during a sale and overall for the price paid, it's a decent purchase and I see myself using this for future trips.”

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Posted 7 months ago

Hi there! Thank you for sharing your feedback about this product. Surely, this will not go unnoticed and will be considered in improving our product design.

Posted 7 months ago

“Did not mention in the description that items would be shipped from overseas and delayed the delivery. Item was left at the door in the open without any message or doorbell pressed, unsafe and unattended.”

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Posted 7 months ago

Hello, we're so sorry to hear about this. This manner of delivery is unusual. We'll work with our delivery service to prevent this from happening in the future. Additionally, the description says that the product is shipped overseas. This can be found in the first paragraph of the listing description.

Posted 7 months ago

“Items were good quality but delivery was lousy, one of the item even needing couple of reminders for delivery.”

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Posted 8 months ago

Hi John! Apologies for the trouble. I reviewed the order and we're relieved that all the items were delivered within the 3-5 business days timeline.

Posted 7 months ago

“Preferably, if at some stage, bring back your brick and mortar store to make for a much better shopping experience. There is something about a physical store that simply cannot be replicated via an online shopping platform. The 'touch and feel' for each product will help inform one's choices more meaningfully. As it is, the buyer has only the stated product information provided to go by. This in itself is not satisfactory as it is very limited. Again, it may not always provide a comprehensive description of the product concerned.”

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Posted 9 months ago

Hi there! Thank you for sharing your thoughts. This is 100% helpful in improving our listing descriptions and services.

Posted 9 months ago

“I have ordered the Play By Tuft Mint Frost Hot Bristle Brush 38mm. I have received white Colour instead the mint colour. The packing was not detailed.”

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Posted 9 months ago

Hi Shirley! We're so sorry to hear about this. Our customer service team will help with the exchange.

Posted 9 months ago

“Bedsheet material is good but pillow case material with defect.”

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Posted 10 months ago

“Delivery is dissatisfied. Took more than a week to receive them”

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Posted 10 months ago

Hi Hani! Our delivery timeline is 3-5 business days. We see that your order was delivered within the timeline. In the future, if you need your order urgently, you may let us know and we'll try our best to help expedite.

Posted 10 months ago

“Delivery was a mess. Took more days than committed. Emailed promote should be stop. Not all consume prefer promotional email. It can be annoying”

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Posted 10 months ago

Hi Derrick! We're sorry about the delivery issue. We promise to do better. Also, thank you for sharing your thoughts. It helps improve our services.

Posted 10 months ago

“I shopped at Robinsons because they have a promotion with heymax.ai but they didn’t track it and I didn’t get the extra miles. So it wasn’t cheaper than another retailer and the shopping experience was a letdown.”

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Posted 11 months ago

“It was difficult to return what I bought. And could not contact anyone to relate my problem. Had to escalate to senior management and after many many emails, issue was resolved”

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Posted 1 year ago

Thank you for sharing your feedback. We're so sorry that the return was not as seamless as it would have been. We'll make sure to look into this process to improve it.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews