RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Once using it, you can't leave.”

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Posted 6 years ago

“great pRODUCT”

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Posted 6 years ago

“I recently canceled my subscription with RoboForm because it was too difficult to understand. I am awaiting my refund. I spoke with someone today about this matter and getting a refund. I DID NOT MAKE A PURCHASE. Please fix this mistake.”

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Posted 6 years ago

“I am so thankful that I found RoboForm! I would be at a loss with out it!”

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Posted 6 years ago

“Securely tracking passwords and other confidential information, all synced amongst all my devices.”

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Posted 6 years ago

“Easy to use, Best Password Manager on the market”

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Posted 6 years ago

“Luv RoboForm .”

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Posted 6 years ago

“It is very good”

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Posted 6 years ago

“Yes it is very helpful”

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Posted 6 years ago

“Have used RF of many years now on many devices as well. This latest change has left me without the capability to sync my devices. Have phones, tablets, laptop, and desktop now all with different versions of passwords stored. Not a very useful program anymore. The technical support team did little to resolve and basically told me to reset my account and start over. I know my master password and still I am not clear why they wont sync as before. One dissatisfied customer. John”

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Posted 6 years ago

We're sorry to hear you've been experiencing synchronization issues. If you can please PM us your support ticket number as well as your order ID, we'll gladly look into the matter. Thank you.

Posted 6 years ago

“I have enjoyed using RF togo. I also wouldn't mind updating either but I just brought another licences from Robo to go and now they stop offering support AFTER I brought the new licence last year, I don't think this is really fair or right to treat a customer this way. I hold three different licences for the same product.”

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Posted 6 years ago

Hi Mike - Due to browser restrictions we have stopped support for RoboForm2Go. With that being said, if you submit a ticket via our online support system, we're happy to offer as much technical support as we possibly can. https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“been a user for 5 or 6 years. they keep improving it. happy to be a roboform user.”

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Posted 6 years ago

“having no way of resetting your master password, and having to use said password to get online to you account on web. Basically it sux”

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Posted 6 years ago

We're sorry to hear that you have forgotten your Master Password. Because security is of the utmost importance to us, the only way to ensure that your RoboForm data can only be accessed by you is for nobody else—including us— is to never obtain your Master Password in the first place. There is no way for us to obtain access to your data without your Master Password. This also means we cannot restore your Master Password. In the event that you forget your Master Password, the only thing we can do is enable you to reset your Master Password. This process will delete the old RoboForm data from your account, and you can start over again.

Posted 6 years ago

“RoboForm Everywhere doesn't work. Also, the platforms are basically IE only.”

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Posted 6 years ago

Hi Julie - We're sorry to hear that you're experiencing issues with RoboForm. The extension currently works with I.E 8+, Firefox, Chrome, Edge, Safari, and Opera. If you can please contact our technical support team, they'll gladly assist. https://www.roboform.com/php/rtss/main?lang=en

Posted 6 years ago

“I have used RoboForm for many years...It has been amazing. Not only do I not have to remember passwords, I love the password generator. Having different complex passwords for every website gives me peace of mind, I love how it syncs with my smartphone. Forms can be filled with one click.”

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Posted 6 years ago

“Less work to remember passwords and trying to get update because we forgetting all the ones we had and not repetition or just 1 password for all sites.”

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Posted 6 years ago

“Everything, and roboform2go has been discontinued as well.... I do NOT trust cloud based software at all..... Websites can and DO GET HACKED..... Time to look for another program”

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Posted 6 years ago

Hi Annie - Unfortunately due to browser restrictions we have discontinued RoboForm2Go until a more viable option becomes available. With that being said, if you prefer to store your data locally rather than in the cloud, we offer RoboForm for Free.

Posted 6 years ago

“I have not got to use bit as soon as I know I will let you k ow”

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Posted 6 years ago

“There are two issues that I have with the new “subscription” pricing policy. One is that I no longer own a product; instead I regularly am asked to pay for the opportunity to use the capabilities. Second is that usage is slowed due to the authentication process. I will start looking for a replacement.”

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Posted 6 years ago

Hi Gary - It is true that RoboForm Everywhere operates on a subscription basis due to the many functionalities and features including syncing. You will discover that this is quite common within the password management field. Should you stop your subscription, however, you can certainly keep a local copy of that data. Also, if you do not require the sync functionality, we recommend using RoboForm for Free. The data will remain local and (as the name states), it's free!

Posted 6 years ago

“I have been using RoboForm for the last 10 years. Even though there are others out there to try out, I have always returned to Robo. Easy to use, Identities information is excellent and very rarely had a problem with it. If so, I just either call or submit a Tech ticket and it is answered quickly and completely. Tech support is great. Great software to use.”

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Posted 6 years ago

RoboForm is rated 4.5 based on 1,653 reviews