RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.53

4.5 Rating 1,668 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have you used it for years. Tech support is always prompt even with user error issues. Very happy with the program.”

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Posted 10 months ago

“Best password rememberer I've ever used!”

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Posted 10 months ago

“Having used Roboform for about twenty hears, I have found it to be the best of several password managers. I have also found their customer service to be excellent, responding to questions and issues quickly with accurate information. I rated Roboform 4 out of 5 stars as I have suggested on previous surveys that they offer a 'favorites' list instead of a list containing most used passwords. Also, I am less than thrilled with their mobile program for iOS. Integration with the mobile program is cumbersome and not dependable. But a 'favorites' list would earn a 5 star rating from me.”

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Posted 10 months ago

“I was a several year user of another password manager. After multiple breaches, I went searching for a new PM. After multiple tries of other pm's, I decided on Roboform. Never been happier. The auto-fill is a huge help. Big fan of the auto-login. Their app is super easy to use and navigate. Also, their secure browser works well. Having used Roboform for over 2 years, when asked which pm I use, I have absolutely no issues recommending Roboform.”

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Posted 10 months ago

“I Love the convenience an d security of having all of my passowrds in Roboform. At 80 yrs old, I am concerned about succession and I have put the Roboform Master Password in my Will so that my heirs will be able to access everything that I have. Also, beleive it or not, at my age, I tend to forget some passowrds and logins and knowing that I have Roboform as a backup is really great.”

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Posted 10 months ago

“I never got an answer!”

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Posted 10 months ago

Hello Christopher, thank you for your review. I see you had an open support ticket and we had replied. Not sure why you did not receive it. I have sent a separate more detailed email that contains our reply and we would like very much to provide a resolution. Please let us know if you have any other questions or concerns.

Posted 9 months ago

“I've used it for over 20 yrs and found it great”

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Posted 10 months ago

“Easy to use and easily accessable across all devices on the network.”

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Posted 1 year ago

“i didn't purchase anything, just needed and received good customer support.”

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Posted 1 year ago

“This Password eWallet provides, not only Site passwords but also any Account information that a user is likely to need online (e.g., Bank account or Credit Card information, addresses, etc.). Support is extremely responsive: e.g., if I report a web page that does not use standard naming conventions for fields, I can submit the URL of the Site, and RoboForm Support will address the deficiency in very short order.”

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Posted 1 year ago

“great Customer Service”

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Posted 1 year ago

“The best "invention" and service ever!”

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Posted 1 year ago

“I have been using Roboform for 13+ years now. 2 years ago, I "upgraded" to the family plan so my children could benefit from stronger passwords and ease of logging into sites with those complex passwords generated. The app needs to be a little more user-friendly on mobile devices and apps used on them - many times I have to search "all logins" to have a field(s) filled in for me.”

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Posted 1 year ago

“Works great on most sites. But there are some sites, that don’t trigger Roboform auto response. I have go to roboform at copy and paste the username and password.”

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Posted 1 year ago

Hello Edward, thanks for letting us know. Could you send us more information on the specific sites where this happens at https://www.roboform.com/support ? This way we can take a closer look.

Posted 1 year ago

“Roboform on desktop is great. Roboform on mobile devices is a 1 star.”

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Posted 1 year ago

“This is about the 5th survey I have done for you in the past and my views have not changed at all. A genuine 5 star rating from me again but please, don't send me any more reviews to complete. If I need any help then I know you have a perfectly adequate help centre. Thanking you in advance”

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Posted 1 year ago

“Awesome utility when you need security and the ability to remember passwords.”

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Posted 1 year ago

“Great Product”

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Posted 1 year ago

“Tried them all and RoboForm is the best.”

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Posted 1 year ago

“Excellent product, very easy to work with and the customer service is outstanding!”

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Posted 1 year ago

RoboForm is rated 4.5 based on 1,668 reviews