RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“I depended on RoboForm-2-Go when its not possible or appropriate to install the RoboForm app on a PC. It is no longer supported so I am switching password managers. RoboForm 7 used to work well with FireFox, but now it works intermittently. I do not want to switch to RoboForm 8 because it requires a file format update and I still need to use RoboForm-2-Go.”

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Posted 7 years ago

Hi Arren - we understand your frustration, however due to an increasing restriction imposed on extensions by browsers, we've unfortunately had to discontinue RoboForm2Go in version 8. Regarding the Firefox issues you're experiencing, if you can please submit this information via a ticket, a technical support representative will gladly assist. www.roboform.com/support. Thank you.

Posted 7 years ago

“A part from the fact that i must reinstall the software every time when my computer restart, all is ok !”

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Posted 7 years ago

Hi Raymond - thank for taking the time to provide a review. If you can please submit a ticket via our online support center, our technical support team will review your diagnostic files in an effort to resolve the issue you're experiencing. www.roboform.com/support. Thanks again!

Posted 7 years ago

“Remembers passwords I had completely forgotten.”

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Posted 7 years ago

“Everything ist working without troubles - Support fits the problems quckliy.”

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Posted 7 years ago

“simple et pratique”

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Posted 7 years ago

“It does remember usernames and passwords and allows for notes. On my desktop, it mostly fills in username and passwords. I would like it to fill in usernames and passwords for ALL login websites on my desktop. I would like it to fill in usernames and passwords on my iPhone and Android phones. RoboForm is not that useful on smart phones.”

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Posted 7 years ago

Thank you for taking the time to provide feedback. We strive to provide the best user experience across all devices. With that being said, we acknowledge there's room for improvement on mobile and we are working to implement increased functionality.

Posted 7 years ago

“Saves time, works very well.”

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Posted 7 years ago

“RoboForm offers multi-device access which is great, but with the new online account management, I am worried that the data could be breached. Also, the elimination of the browser bar button may cause me to switch to another password manager.”

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Posted 7 years ago

Hi there - thank you for taking the time to provide a review. To address your security concerns, the new One File scheme for user data storage includes many benefits including: - Improved privacy: Data is not visible or accessible until the Master Password has been entered. -Better security: One large file is cryptographically stronger than several small files. - Faster synchronization: One file (compressed) transfers faster than several small files. Regarding the browser button, please submit a ticket via our online support system and include the browser/version you're using so that our technical support team can provide a resolution. www.roboform.com/support. Thank you.

Posted 7 years ago

“Let me count the ways...I believe I have 500+ logins and bookmarks...I use RoboForm literally every day. I have suggested using RoboForm to dozens of friends. I seriously couldn't function without my password vault!”

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Posted 7 years ago

“I have used RoboForm for years, and am very very happy with it's performance and ease of use. I wish it would perform as well on my android phone. It is not nearly as easy to use there.”

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Posted 7 years ago

“RoboForm made my life easier by remembering all my passwords and logins.”

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Posted 7 years ago

“It did in the past, but not recently. I purchased for another year hoping the problems I had in the last year might be resolved. No such luck. I haven't been able to get anyone to stick with me long enough to check out settings that might be causing my problems. After RoboForm quit working as it had in the past, I tried resetting lots of things hoping to resolve my problems. I just uninstalled my old version and reinstalled the latest hoping it would reset everything. It didn't...”

Helpful Report

Posted 7 years ago

Hi Darrel - We're sorry to hear of the issues you're experiencing and we'd like to resolve them ASAP. Do you happen to have an existing support ticket? If so, if you can please reference your ticket number, we will gladly escalate it on your behalf. Otherwise, if you can please submit a ticket, we will ensure it's addressed by our technical support team. A ticket can be submitted here: https://www.roboform.com/php/rtss/main?lang=en. Thank you.

Posted 7 years ago

“The RoboForm software provides me with a safe and easy way to maintain my security information in on central location.”

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Posted 7 years ago

“Constant updates, great feature and very reliable support”

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Posted 7 years ago

“Cannot get any help from your customer service, Trying to sycronize between computers and it it not working, trying to update/change password and is not working. Trying to hide passwords so other computer users cannot see and is not working.....................”

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Posted 7 years ago

Hi there - Thank you for reaching out. Do you happen to have an existing support ticket? If so, if you can please reference the ticket number, we will gladly escalate on your behalf. Otherwise, if you can please submit a ticket, we will ensure a technical representative contacts you. www.roboform.com/support.

Posted 7 years ago

“Have been using Roboform since 2007 if not before. The improvement and the constant upgrades are amazing. Love the software, the features and the great support.”

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Posted 7 years ago

“it is very reliable. I like also the condivision on my phone.”

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Posted 7 years ago

“Saves time and grief!”

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Posted 7 years ago

“I have been using Roboform for MANY years. Can't live without it BUT the latest revision operational is a step backwards. The less clicks the better and this version requires MORE clicks not less for my normal use. 1. When I use it for the first time in the AM in the past I would be required to "login" when I was at a page that required a password AND it would input that password and press enter all in one click now it requires two. In the past when a page (usually a bank) required to sets of signin pages after the first page Roboform would "know" the password for the second page now I have to use the pulldown and select the second password. a pain...but I really love Roboform. Less clicks are better !!!!!!”

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Posted 7 years ago

Hi Richard - thank you for taking the time to supply feedback. We are aware of this issue and are working on streamlining the process.

Posted 7 years ago

“Works well with most internet browsers. Easy to use interface.”

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,653 reviews