RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been more satisfied with this PC product than Robo Form it has served my office needs like nothing else, this is the only password manager you will ever need!”

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Posted 6 years ago

“It's a handy way to store passwords.The passwords are still there after I had to reinstall my OS.”

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Posted 6 years ago

“Roboform made me happy by having all of my passwords in one place. Far too many for me to have to remember on my own. Also, it generates passwords for me and allows me to save them instantly to RoboForm. Life made easier because of RoboForm.”

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Posted 6 years ago

“Overall convenient and comprehensive tool. A real time-saver in everyday use. Because it's so easy to use, my accounts are much more secure because I don't reuse passwords in order to remember them. I would like to see the user interface between Explorer and Chrome identical - that would make it easier, but still great as is.”

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Posted 6 years ago

“The program is very hard to use with all systems and almost impossible with the cell phone. Customer support is clearly non existent and without phone support the program just does not work. Sorry but I will uninstall soon.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“I have all my passwords secure in one site, easy to use, manage and access.”

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Posted 6 years ago

“I enter many on-line contests and RoboForm helps cut time in entering info. However, there are a few occasions where data is not clearly entered on the form or is in error.”

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Posted 6 years ago

Thank you for taking the time to provide a review! Regarding the sites where you experience autofill issues, please feel free to submit them via our support system and we'll gladly investigate. http://bit.ly/1L9QELn

Posted 6 years ago

“Well for instance, I can log into a site instantly that I have not used for years without trying to find the login and password details.”

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Posted 6 years ago

“I want to buy a lifetime version of the business!”

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Posted 6 years ago

A lifetime subscription is currently not offered. However, For Business subscriptions are available in 1, 3, and 5 year options.

Posted 6 years ago

“Roboform hasn't worked on my computer for three days days. I contacted support by submitting a ticket, email and tried calling. Support did email the next morning, but their response was canned and didn't relate to my problem at all. I tried contacting them again but haven't received a response in well over 24 hours. Very frustrating. They advertise premium 24/7 support.”

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Posted 6 years ago

Hi Jackie - we're sorry to hear you're experiencing some technical issues. We see that a representative replied to your ticket. If the problem persists, however, please let us know by replying to the ticket and our technical team will continue to assist. Also, please ensure you're logging into RoboForm using your email address and Master Password. Thank you.

Posted 6 years ago

“This program seems really poor with Chrome. It is actually a nuisance. Its dialog box pops up trying to save a password on pages that it has already saved. Lately it does not even offer to help on some pages. I have used it for years but I think its time I deleted it and got something better. They upgraded the look recently but its still got problems.”

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Posted 6 years ago

Hi Ian - we're sorry to hear you're experiencing some issues with the RoboForm Chrome extension. Please verify that you're using the most recent version of RoboForm (8.4.7). Regarding the dialog box pop up, click the "No" button in the Save Forms dialog . This will stop the prompts. For the sites where autofill is not populating, please verify your autofill settings by clicking on the RoboForm icon > Options > Autofill. "Offer to Autofill Windows dialogs in Browsers" should be checked as should "Offer to Autofill web (HTML) forms." If both are checked and the issue persists, please submit a list of the sites and any relevant screen shots via our online support system: https://online.roboform.com/login?authReturnUrl=rfss&lang=en

Posted 6 years ago

“Took some getting used to at first, but once you get to grips with it, "Roboform Everywhere" is a service I now could not live without! I am a very happy customer, and have been for many years”

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Posted 6 years ago

“I've used RoboForm for years and up until today I've only had good things to say. However for some reason, my password will not work and I cannot get anyone on the support line. I was on hold listening to hold music for 17 minutes waiting for help (I was told that I was #5 in line), when the phone started ringing which I took as a good sign. NOT, I was transferred to voice mail and told to leave a message. I cannot get into my account where all my passwords are stored, and thus cannot get into my credit card account or my banking account. I do not want to change passwords on everything just because RoboForm is having a problem, but for a company that keeps such valuable personal information, they should answer calls more swiftly or at minimum have a live chat I could use to get an immediate answer. BS!!! Unless they handle this quickly, I'll find another password service, there are lots of them out there!!!!!!!!”

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Posted 6 years ago

We apologize for the delay and resulting frustration that you've experienced. We have located your ticket and have flagged it for an expedited response. In general, however, we ask that our users please allow up to 24 hours for a response to be issued.

Posted 6 years ago

“What I see in the past year or so is the greatly improved application and how it takes care of my pass words. In the past I might see 15 or 20 pass words for the same app with no information as to how they got saved. Most of them were redundant which is no longer a problem. I hope I am not jumping the gun because I have not used anywhere near all of my pass words. If RoboForm continues to work as it has been recently I'll give it that last star right on it's booty and I'll apply it with my lips!!!”

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Posted 6 years ago

“Can't reload the software following a computer crash. Have tried several times and left message on your boards but one just can't talk to anybody directly.”

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Posted 6 years ago

Hi Andrew - we apologize for any delay on our end. We have escalated your request for assistance and a technical representative will be reaching out shortly.

Posted 6 years ago

“The Best Way to stay organized with passwords, period!!”

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Posted 6 years ago

“RoboForm is always up to date. Any change made on any of devices will update on the other devices when launched.”

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Posted 6 years ago

“I first heard about roboform years ago while listening to the Kim Kamando radio show. She endorsed the listeners to try it and so I did. I have been happy with it ever since. I feel it is a secure platform and today with the request to mix the password with letters, signs, and usually minimum of 8 characters it is difficult ;to remember what you used. But Roboform keeps track of what you used and I like that.”

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Posted 6 years ago

“its quick and easy to use been using it since 2001”

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Posted 6 years ago

RoboForm is rated 4.5 based on 1,653 reviews