RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“version 8 is painfully slow and often gives an error that there are no fields to be filled in (or maybe worse, doesn't give an error but simply does nothing) - this is on screens that used to be filled in quickly and completely on version 7 it appears that roboform must reload on every single screen, causing the slow speed and forcing the toolbar to the bottom of the screen (even if that's firefox's fault) is just horrible - sometimes gets overlaid by frames i submitted a ticket to roboform support yesterday and so far have received no reply will be going back to version 7 tomorrow and i just can't stand this”

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Posted 7 years ago

Thank you for taking the time to reach out. We see that a member of our technical support team issued a response last evening. Please continue to seek assistance via your existing ticket. We certainly want all of our users to enjoy RoboForm 8 with ease and our technical team is here to work through any kinks or setting changes.

Posted 7 years ago

“Excellent app to keep up with numerous passwords.”

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Posted 7 years ago

“It works seamlessly and it is perfect to handle the myriad of passwords that we need to use”

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Posted 7 years ago

“AutoFill feature has been so poor over the last few upgrades using my RoberForm2go on my USB stick. And I refuse to use cloud based password security because web sites can be hacked, period. That is the entire reason I originally purchased a USB stick password organizer to begin with. I have no interest in ever upgrading to ANY cloud based password security, if I did I'd just allow google to store them. I am SAD to see RoboForm2Go being discontinued! So I guess I'll continue to use the version on my USB stick until it breaks then I guess and eventually look for a new USB stick based password organizer. The reason for trying to review here is I couldn't find any other place to express my disappointment to the company from the web site, Thanks”

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Posted 7 years ago

Hi Anthony - we appreciate your frustration and we certainly sympathize with your disappointment regarding the discontinuation of RoboForm2Go for version 8. Unfortunately browsers are increasingly restricting the attachment of such extensions and as such, this RoboForm2Go had to be discontinued until we can provide an alternative product or method with a level of quality we can stand behind. We also respect your decision to not use the Everywhere functionality. While the mobility of RoboForm for Free (formerly "Pro" or "Desktop) is not there as it is with 2Go, you can certainly use the Free license to store your data locally and to access it from home or from work. Again, we apologize for any frustration this causes and we hope you can understand the limitations in which we're being asked to work within. Thank you.

Posted 7 years ago

“Roboform used to be the best password management program out there, not just for its robust security, but for its excellent usability. I've been using it for more than a decade on both Windows and Mac. Sadly in the last 1.5 to 2 years their solution has become very sloppy and rife with glitches, across multiple browsers. It's in significant need of updates to its Fill & Submit functionality, which frequently doesn't work on many sites, and many times the Fill function barely works as well. It's become slow to respond to action prompts in general, and very prone to hangs in Firefox and Chrome, with proliferate crashes and needs to reinstall in Opera. Thoroughly disappointed in the quality of the product of late and hope the dev team gets their act together.”

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Posted 7 years ago

Hi there - thank you for taking the time to provide your feedback. We're extremely appreciative of your loyalty, as well as disappointed to hear of the current functionality issues you've been experiencing. We've passed your comments along to our technical and development teams for review, and if you can also please provide a list of the sites where form filling is not working, we'll be sure to investigate them. The list, as well as any other technical issues can be submitted here for immediate review/troubleshooting: http://bit.ly/1L9QELn

Posted 7 years ago

“Robot good so easy to used it I love the ideas”

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Posted 7 years ago

“RoboForm has been great for me because I have over 100 sites that I visit regularly and trying to keep track of each login would be nearly impossible. RoboForm does all the work for me. Thanks!”

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Posted 7 years ago

“I have used RoboForm since their beginning. They are solid company. I just couldn't make it without RoboForm.”

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Posted 7 years ago

“I've used RoboForm thankfully for 15 years. The synchronised phone app gives easier access than bank or company apps. I wish I was on a sales commission.”

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Posted 7 years ago

“Great job.”

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Posted 7 years ago

“When I upgraded to ver 8 I lost all my login info ansd it doest sync with the correct file”

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Posted 7 years ago

Hello - Please ensure you're logging in to your account using your email address and Master Password. For additional assistance, please contact our technical support team and they'll gladly get you squared away. Thank you! https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I have been using roboform for so long I have to say it makes me happy because it works so well. I love it.😊”

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Posted 7 years ago

“Roboform was used to hack into all aspects of every mac we own. From phones to laptops to desktops, passwords inside Roboform were changed, intruder gained access to all data, created accounts, deleted data.”

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Posted 7 years ago

We take claims of compromised data very seriously. Please note that no RoboForm data can be accessed without the Master Password. We have no way of knowing what your Master Password is because RoboForm does not transmit it to our servers and decryption happens locally on your browser and not on our servers. In addition,to protect against dictionary, brute force, or other attacks, we use AES256 bit encryption with PBKDF2. We urge you to please contact us directly so we can have a more in-depth discussion regarding this situation and obtain all the necessary information to resolve the issue at hand. Thank you. We can be reached via phone (703.890.0676) or by email: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“Great APP*****+”

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Posted 7 years ago

“I have been using RF for years and have been happy with it all along. It has a bit of a learning curve but it's been well worth it. I'm wondering when we might see a version for the Vivaldi browser. Firefox gives me problems sometimes and I like Vivaldi better.”

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Posted 7 years ago

“I've been in the IT field for over twenty years and have been using RoboForm since 1999 & Goodsync since 2002. I give Siber Systems a 5 Star rating for quality & support. Their products have always worked well. Good Encryption and Authentication.”

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Posted 7 years ago

“it updated so easily. I bought then program. No I can not remove wrong picture.”

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Posted 7 years ago

“Efficient, bug-free, intuitive”

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Posted 7 years ago

“I do not know what went wrong”

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Posted 7 years ago

Hi there - are you experiencing problems with your RoboForm software? If so, if you can please submit a ticket via our Online Support System, our technical support team will gladly assist. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“Very strange ....after updating to version 8 i have now only one account per this new license And nobody did tell before this new concept Change back to version before seems impossible....”

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Posted 7 years ago

Hi there - thank you for reaching out. To clarify, are you referring to your RoboForm Everywhere profiles? If you can please contact us via our support system, we'll be happy to clarify as needed. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

RoboForm is rated 4.5 based on 1,653 reviews