RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used for about ten years first on windows computers and last two years on macs. Never a problem ...reliable!”

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Posted 7 years ago

“fast and accurate”

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Posted 7 years ago

“ease of use”

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Posted 7 years ago

“"It hasn't made me terribly happy. Some sites where I saved the password lost the password. Don't get option to save lost passwords. Inconsistant sync. " You requested that I revise my review as the issue was resolved. Unfortunately, the issue reoccurred as, while away with out access to my passwords, I was unable to access sites that I use frequently. This was most troublesome”

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Posted 7 years ago

Hi there - we're sorry to hear that you've been experiencing some issues with RoboForm. If you can please provide additional information via our online ticketing system, a technical support representative will gladly assist. Please submit your ticket here: https://www.roboform.com/php/rtss/main?lang=en. Thank you.

Posted 7 years ago

“it is easy to log in in all the sites what I have saved in Roboform”

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Posted 7 years ago

“Love the program and feel my passwords are protected. Love the convenience”

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Posted 7 years ago

“When its installed properly and working instead of showing trial version it works well I lost my full version when i renewed my subcription and could not find where to install the licence key.”

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Posted 7 years ago

Hi Terence - thank you for reaching out. We've located your license within our system and have resent the instructions to your gmail account. Should additional assistance be needed, please do not hesitate to contact us via our online support system: https://www.roboform.com/php/rtss/admin/?lang=en

Posted 7 years ago

Hi Terence - thank you for reaching out. We've resent your activation instructions to your gmail address. Should additional assistance be required, please feel free to contact us via our online support system: https://www.roboform.com/php/rtss/admin/?lang=en

Posted 7 years ago

“I'm 73 and remembering hundreds of passwords is impossible. Your program does this for me and can easily change password regularly. Program is safe and easy to use .”

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Posted 7 years ago

“Reliable secure method for generating and storing passwords and login details.”

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Posted 7 years ago

“For the most part it is good, but when an operating system gets updated it takes too long before RoboForm is updated to work.”

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Posted 7 years ago

“One of the most used softwares for me and my security. It's amazing how useful and easy this software is. Thank you very much and i hope to have some more features like one's already has.”

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Posted 7 years ago

“I love RF and have for years. My only complaint is taking away the toolbar and replacing it with a little box. I'm now using Firefox for that very reason instead of Safari”

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Posted 7 years ago

Hi Dottie - Are you referring to how RoboForm displayed within Chrome? If so, Chrome has a policy where it does not allow toolbars in the browser. As a result, RoboForm will appear as a button in the upper right side of the browser.

Posted 7 years ago

“I use RoboForm to keep track of a ton of login credentials - all my own sites' backends, my cpanels, various online tools and accounts, as well as those of several clients. I used to keep track of those in an encrypted Excel spreadsheet, but that meant I had to log into that spreadsheet several times each day, copy/paste usernames and passwords... working on half a dozen different sites and as many or more online accounts each day made that a royal pain! A good friend suggested I try RoboForm out, so I purchased it and now I wish I had done so years ago. Just renewed it again and will be doing so many more times, I'm sure. It's a major time-saver, it's secure as Ft. Knox and it makes organizing a few hundred sets of credentials a piece of cake. I highly recommend it!”

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Posted 7 years ago

“RoboForm is a good password manager. It's not perfect, but as it works pretty well on multiple devices I'll put up with a few small problems.”

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Posted 7 years ago

“RoboForm has saved me hours of time keeping track of login credentials to hundreds of websites. At the same time, it has allowed me to use complex passwords everywhere. The program needs work on the Mac platform, though. On many sites, I have to open the editor and copy/paste credentials because the "fill" function doesn't work.”

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Posted 7 years ago

Hi Eliot - thank you for taking the time to provide feedback. We've passed it along to our technical support and development team for their review.

Posted 7 years ago

“For the most part it gets the job done. There are other programs or apps that you can get that are free. I only use this one because it came out before the free ones. And to switch everything over would be a pain.”

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Posted 7 years ago

“I have used it for years. Sometimes it doesn't go all the way. I have to keep a backup password document in case of being incomplete.”

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Posted 7 years ago

“have been using since its inception, easy as and never lets me down.”

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Posted 7 years ago

“Dear Technical & Quality Team, Thank you very much for your interest in this request. I personally feel like it is average Password Manager Application Software among all other similar applications. However, there are a lot of scopes to make it BEST, if you can implement the following features: 1. It should be made capable of saving and filling dynamic field data. For example, you can verify it at www.irctc.co.in where the passenger's name uses a dynamic field. Once you save it will not be filled up in the next login. 2. It should be made capable to save and fill login details which have two redirections like https://netbanking.hdfcbank.com/netbanking/ where you fill in the Customer ID then the next redirection will ask you to fill in a password then after login completes. 3. It should be made available at competitive prices so that the common man can buy and enjoy it. You should provide it for a lifetime if someone is interested in buying it at a nominal price. 4. Toll-free helpline no. should be provided so that anyone can call and get help. Not everybody is supposed to write everything in detail. 5. When the App password match is not found on the Android App, there is no search box appearing, just an option to see everything. So poorly designed! We have to search for passwords among no. of passwords. 6. RoboForm doesn't recognize many programs in Windows like Adobe Creative Cloud. 7. RoboForm saves ERP-based application form data into multiple names/stages. How funny is this! 8. Technical support sucks. Poor, horrible, and useless service as you cannot speak to anyone directly. After using RoboForm for many years, it has become an outdated, impractical tool. The App is not intuitive. A person should be smart enough to understand the problem and provide a resolution accordingly. Hope you have got my points and you will do something to motivate us. Regards, Ramsharan Contact No. +91 9582153220, New Delhi, India Email Address: ramsharan_kmr@hotmail.com”

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Posted 7 years ago

Hi Ramsharan - we always welcome user feedback and we appreciate you taking the time to provide yours. RoboForm does support multistep logins, but at this time, capcha ("dynamic") is not supported. Regarding pricing, we certainly understand the need to stay competitive and thus offer a free version, as well as a subscription based license. Lastly, if technical assistance is required, you can utilize the numbers listed on our site, or you can call us toll free at 1.877.762.6367. Thank you again, and we look forward to improving our software with help from user feedback such as yours.

Posted 7 years ago

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,653 reviews