RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Bonne application que j’utlise quotidiennement depuis 10 ans sur Mac. iPhone et iPad. Mises à jour régulières et efficaces. Bonne traduction en français. Je recommande. S’intègre bien aux différents navigateurs.”

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Posted 6 years ago

“I've used Roboform for a decade. It's a terrific password manager...until now. Roboform v8 has a horrible install and activation process and the number of steps to autofill a password has increased. Pros: - It WAS a great password program. If you can manage to get it installed and activated, its Login, Bookmarks, and Safenote features all operate like previous versions with a few new annoyances. Cons: - V7 and earlier has a Roboform for Desktop version which was a client version only...no cloud upload. Version 8, apparently, is called Roboform Everywhere even though the word "Everywhere" doesn't appear in the software download. - In order to upgrade from v7 to v8, you have to enter your email address and Roboform Master Password (from v7). Siber Systems then automatically creates an online Roboform Everywhere cloud account for you and automatically syncs all of your private password data to that online cloud account. No, the install does not ask you for permission to do this. - The only option for payment is now a monthly fee billed annually. - If you dig far enough into Siber Systems website, you'll discover that a free 30-day trial of Roboform Everywhere account is created in v8. If you don't start paying for Roboform Everywhere, the program reverts to "Roboform Free". It won't tell you that, however, and your previous v7 license is useless (despite the previous option to upgrade free from v7 to v8). The Help-->About screen just says "trial expired" and there's no menu entry to "Activate Roboform". See attached picture. - After my Roboform Everywhere 30-day trial expired, I deleted my Roboform Everywhere account--the one where Siber Systems tricked me into uploading to their cloud all of my private password data. I then got a popup on my computer that says an account is required to operate Roboform. See attached picture. - In previous versions, one could click a password login entry and, if the master password hadn't yet been entered, the program would ask you for the master password and then immediately fill the login fields. Now, if one clicks on the password login entry, the master password dialog box will pop up, but after that it doesn't fill the login information. The user has to go back up to the Roboform menu and click the login entry AGAIN. Roboform v8 is a trainwreck for anyone who wants privacy or who wants only a client version of the program. Choose a different program.”

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Posted 6 years ago

Hi Bob - we're very sorry to hear of your discontent with V8 and we'd love the opportunity to address your concerns. 1) In Version 8, you can choose to keep your data local by turning off the automatic sync feature. This will revert your RoboForm license from RoboForm Everywhere to RoboForm Free. 2) Account verification is required in RoboForm version 8. This verification process is necessary to convert your account from V7 to V8. V7 uses your Everywhere User ID and Password, while V8 uses your email address and Master Password. Although account creation is required, syncing is not mandatory. You will first be prompted to verify your RoboForm Everywhere credentials. Please note, however, certain features such as Secure Sharing and Web Access do require it. 3) While a RoboForm Everywhere subscription is billed annually, for those who would prefer to not purchase RoboForm, we do offer RoboForm Free. In addition, you may purchase RoboForm Everywhere upfront in 3 and 5 year increments. 4) While the RoboForm Everywhere trial is free, once that trial expires, the subscription must be purchased should you wish to continue to use the premium features. As is standard with trials of premium products, once expired, they revert back to the free version. You can, however, choose to continue to use your V7 license. The license simply needs to be reinstalled. Should you require the installation instructions, please let us know and we'll gladly send them your way. Please note, there is only one limitation. As the data file type is different between V7 and V8, any data newly saved in V8 cannot transfer back to V7 when the V7 license is reinstalled. 5) While an account is needed for licensing purposes, you can still stop/remove your data from syncing to the cloud. 6) Regarding privacy and security, when you install RoboForm, all decryption of your RoboForm data happens on your device and not on our servers. No RoboForm data can be accessed without the Master Password. We have no way of knowing what your Master Password is because RoboForm does not transmit it to our servers. Additional security information can be found here: https://www.roboform.com/security Should any questions or concerns remain, please do not hesitate to reach back out.

Posted 6 years ago

“Very Good!”

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Posted 6 years ago

“I do not want RoboForm pro! Every time I try to use the program version 7.6.4 a message telling me to update to a newer version. How can to stop from being harassed every time I want to try to use RoboForm If I wanted to try to update the program I would however I do not want to update at this time.”

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Posted 6 years ago

Hi there - To stop the prompts, please click the RoboForm icon, go to your options, and select "versions." From there you can uncheck the box that reads "Notify about new versions."

Posted 6 years ago

“The best and most secure”

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Posted 6 years ago

“I have used Roboform for more then 15 years and like it very much but it does have some quirks.”

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Posted 6 years ago

Thanks for taking the time to review RoboForm! We'd love to dive a bit deeper into any quirks you're experiencing and see if we can resolve them. If you haven't already, please submit the details via a ticket. Once received, our technical support team will gladly assist. Thanks again! http://bit.ly/1L9QELn

Posted 6 years ago

“Deleted IMPT logins. Fix list is Long and not helpful. Then RF blamed Google bad biz practices. I paid for Pro.”

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Posted 6 years ago

We'd certainly like to investigate this matter further and see if we can't provide some additional insight or easy-to-follow instruction. If you've already submitted a ticket, please reply to our PM with the ticket number. Otherwise, if you can please submit a ticket, our support team will gladly assist. Thank you. http://bit.ly/1L9QELn

Posted 6 years ago

“Fabulous easy-to-use product, ideal for people who travel with multiple devices too.”

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Posted 6 years ago

“I am able to use long complicated passwords without having to write them down or enter them by hand.”

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Posted 6 years ago

“The only one I ever use and have used for years.”

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Posted 6 years ago

“It is very convenient and feels a lot more secure with one password. Thank you”

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Posted 6 years ago

“I've been using RoboForm for years, even before it was free ;>} Besides managing passwords my favorite part is the secure data block that can be used to fill in form and perform online purchases safely”

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Posted 6 years ago

“dont have to use my memory”

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Posted 6 years ago

“meets all my expectations”

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Posted 6 years ago

“I do not type so this has made foms much easier”

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Posted 6 years ago

“I have been using Roboform since 2007. I highly recommend this software whether for home or business. It is an excellent product for the following reasons: - It is easy to use, - It provides you with all what you need from a password management software. Most importantly, when I have a problem, the technical assistance response is prompt and always very helpful.”

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Posted 6 years ago

“RoboForm is always there in the background but when needed it is just a click away.”

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Posted 6 years ago

“It works! OK!”

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Posted 6 years ago

“I am very pleased with RoboForm - it is affordable and very simple to use. It remembers the information I need and prompts me when I have to change passwords. I probably have about 250 different passwords, many for my job so I appreciate this program very much”

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Posted 6 years ago

“I have used RoboForm for over a decade, maybe two. It is the most mature of all the password/form completion software and it works every time. It syncs across all my platforms.”

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Posted 6 years ago

RoboForm is rated 4.5 based on 1,653 reviews