RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works well on the desktop.”

Helpful Report

Posted 7 years ago

“The software is not working properly on many sites. Sometimes it is seamless and properly fills the fields. Other times it does not work. For example currently on Google I have to select "Fill" and NOT Fill and Submit. If I choose Fill and Submit it keeps asking me to enter the email address again. Another constant irritation with the software is the box that constantly pops up asking me if I want to save the password AGAIN. This box should not pop up unless I am manually typing in a password. It makes no sense to have it pop up to ask if I want to save the exact same password that has already been saved. The software also does not work on my bank which is Bank of Hawaii. It does not ask to save passwords on that site and won't save them.”

Helpful Report

Posted 7 years ago

Hi there- thank you for taking the time to provide feedback. Regarding the form filling issues, this is a known bug with Google. While "Fill Forms" will work, "Fill and submit" currently does not. We are working on a fix and aim to have it available in the next release. To stop the password prompt box from popping up, please select "Never for this Site," which is on the bottom right drop down. Lastly, if you can please submit the full URL of your bank website, we will ensure it's brought to the attention of our developers. You can submit that information here: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I was updating my RoboForm and had some things I didn't understand. I got help from support and got it all working well. Thanks, it helps me a lot to have things stored for me where I can access it as needed.”

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Posted 7 years ago

“Well I'm getting older and we know how the mind gets. Roboform has saved my butt many times. Even as frustrated as I get sometimes when it seems slow to react it way better than what would happen without it.”

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Posted 7 years ago

“After paying $19.95 to extend my subscription for another year. Robo Form immediately stopped functioning. Calls to the Help Desk were not returned. E-mails were not responded to with any solutions. I deleted Robo Form and installed Last Pass, for free. It works fine.”

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Posted 7 years ago

Hi Theodore - We sincerely apologize for any delay on our end. If you'd still like for us to examine the issue, please provide your ticket number and we will ensure it's addressed ASAP.

Posted 7 years ago

“Keeps all my passwords and software Licence information safe from prying eyes. Not stored on a cloud, always available without online connections.”

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Posted 7 years ago

“My original review was in error. It was intended for another software vendor Malwarebytes. I am ok with RoboForm's current service...........................See my previous two e-mails correcting my original criticism which expands on how my original review was misdirected.”

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Posted 7 years ago

Hi Wondel - thank you for reaching out. Our Help Department is only staffed by RoboForm employees and we do not "farm out" technical support. Our support team can and should be contacted via our site at www.roboform.com/support. We take matters such as this very seriously and we are investigating the details.

Posted 7 years ago

“"I ordered the 8 version on the advice of RoboForm support. It does not work on my favorite browser - Firefox. I really want this to work!!! Otherwise I would give it a great review." Update: They have made this work on Firefox. The RoboForm bar still doesn't work, but at least I can use RoboForm. There are more steps to logging in than in the old version, but it does work.”

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Posted 7 years ago

Hi Barbara - thank you for reaching out. Did you happen to submit a support ticket documenting this issue? If so, if you can please provide the ticket number, we will gladly escalate it. Otherwise, if you can please submit a ticket, we will ensure it is addressed by a member of our technical support team. www.roboform.com/support. Thank you.

Posted 7 years ago

“RoboForm is the best thing since sliced bread. Makes using passwords smooth and easy, It's easy to edit RoboForm when you change passwords because it automatically prompts you to save the changes in RoboForm. Love the Safenotes piece, especially since you can put passwords on them. I've used RoboForm for about 5 years and hope to continue to do so.”

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Posted 7 years ago

“It is nice that it keeps track of all the login information and saves a lot of typing. I used a demo version of Robo for years. The older version seemed easier to use but most likely was not as secure as the newer versions. There is no doubt in my mind that the New version can do a lot more if I ever get the time to read through all the help info. Or if there is a video that would be even better. Windows 10 also has the password filler that comes with it but it is somewhat limited.”

Helpful Report

Posted 7 years ago

Hi Thomas - thank you for providing a review. We have not yet released updated RoboForm version 8 videos, but if there are specific v8 questions you have, please feel free to use the search functionality within our Online Help Center. Or, if further assistance is needed, please do not hesitate to submit a ticket via our online support system. www.roboform.com/support. Thanks again!

Posted 7 years ago

“I've used RoboForm for many years and it is an excellent password manager. They have also made some nice improvement to it over the years and it is nice to sync it with several computers. I find it to be safe and secure and it is worth the investment.”

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Posted 7 years ago

“RoboForm takes care of the automatic submission of the password without me having to worry about remembering the numerous passwords I have.”

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Posted 7 years ago

“We have used RoboForm for many years from Desktop version for over 8-9 years to RoboForm Everywhere. We have always been extremely pleased with the product and service. Easily love the ease of Everywhere.”

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Posted 7 years ago

“I rely on it to both fill forms and remember hundreds of different passwords.”

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Posted 7 years ago

“I've used RoboForm for many, many years. I have it on three laptops and my phone. It has saved me many times by keeping passwords handy and safe. The "fill forms" is very handy. With every new update the learning curve is very short.”

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Posted 7 years ago

“hard to sync, new login requirements, not sure which version is updated on which device. In short, give me back about two versions ago”

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Posted 7 years ago

Hi Thomas - Thank you for reaching out. You can verify the version you're using by clicking on the RoboForm icon > Help > About. In addition, please note that if you're using version 8, your login credentials will be your email address and Master Password. Lastly, if you're experiencing syncing issues, please do not hesitate to contact our technical support team so they can troubleshoot on your behalf. www.roboform.com/support.

Posted 7 years ago

“Hi, I got my solution step by step. At every step, explanations were clear. Thanks to your support staff, Jean-Louis”

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Posted 7 years ago

“So many passwords only having to remember one is worth the price, recently they had a price break so bought another year on top of the year I already had, now I'm good till June 2019. I. Have been using Roboform for many years now and have always felt safe and secure, Roboform has earned my trust.”

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Posted 7 years ago

“I've been using Roboform for years and have found it to be very reliable. Never had a major issue with them and they've improved the program over time. I've never felt the need to try another password manager.”

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Posted 7 years ago

“I use it to store all important information.”

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,653 reviews