RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,653 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Technical support is awful. No phone option so that you can speak with someone. I have requested a phone call and not received it. It is fine on my computer at home but getting new additional devices set up is ridiculous. One of the main points is to be able to use it remotely on additional devices when I am traveling. I will re-address this review if I ever get my ongoing issues resolved.”

Helpful Report

Posted 5 years ago

Hello - We certainly want to get you up and running ASAP! While our 24/7 ticketing system is typically the quickest and easiest method for receiving support, and we do see that you've been working with a representative, we have requested that our support team call you in an effort to expedite the matter.

Posted 5 years ago

“Great software. Does the job for a very reasonable price. Its as good a value as CCleaner. I signed up my first day with it. Looking forward to using it every day.”

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Posted 5 years ago

“The Technical Support is next to useless as you cannot speak to anyone directly. Have been trying to resolve an issue for several days with no joy. Keep being given information that proves totally useless.”

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Posted 5 years ago

Hi Andrew - we see that you've been working with one of our supporters via our ticket system. If a phone call is more convenient/helpful, we're happy to provide one. Simply request a call via your existing ticket and a supporter will reach out. Thank you!

Posted 5 years ago

“They keep changing the app with every update. The app is not intuitive. The app does not fill in passwords. You will have to open the app and scroll until you find it. This use to be good and I reccomend it but not it is complete garbage.”

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Posted 5 years ago

Hi Gordon - we would like the opportunity to troubleshoot and resolve any issues you're experiencing. If you can first please ensure that you're using the most recent version (8.7.5 on Android, 8.7.1 on iOS, and 8.5.8 on Windows), that would be very helpful. If so, and you have not done so already, please contact our support team by submitting a ticket here: http://bit.ly/1L9QELn. A representative will gladly reach back out to acquire all information necessary to assist. Thank you.

Posted 5 years ago

“Guys, you need to work harder on your support, the tickets are responded late and the response is not accurate.”

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Posted 5 years ago

Hi Confie - Providing quality technical support is a high priority of ours and we strive to address all incoming tickets within 2 hours or less. Given the influx of tickets, however, there may be times where it takes a bit longer to issue a reply. Having said that, we certainly want to resolve your issues in a timely manner. We see that you have an open ticket and that we are attempting to gather some additional information. If you can please reply with the requested info/screen shot, we'll work to resolve this matter ASAP. Thank you.

Posted 5 years ago

“I have used RoboForm for many years. I can't imagine being without it. I honestly believe it to be the best. I have tried only one other product which wasted as much of my time as RoboForm saves me. I have no intention of even trying anything else. I love RF & plan on staying with it. K. Long”

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Posted 5 years ago

“I've been using RoboForm for nigh on 20 years, and I'm satisfied with its performance and utility. Both are excellent. Ken Chant”

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Posted 5 years ago

“I love the program, it makes signing in to web sites so much easier”

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Posted 5 years ago

“I love this app. It works well with all my electronics. Samsung Android phone tablet and HP computer. I have been using this app for years. I actually caan't remember , maybe 15.”

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Posted 5 years ago

“RoboForm is a program that I'd diffidently miss if it no longer existed.”

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Posted 5 years ago

“Since the update I have been having trouble with it loading. It freezes up on my iPhone a lot. Other than that I have been using RoboForm for years and love it.”

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Posted 5 years ago

Hi Pamela - we'd love to fix the issue(s) you've reported. In order to best assist, at your convenience, please contact our support team by submitting a ticket here: http://bit.ly/1L9QELn. Thank you!

Posted 5 years ago

“The AMOUNT OF BAD TESTIMONIES ON THIS SITE IS JUST UNBELIEVABLE and I HAVE NEVER EVER seen a software site with so many bad reviews. This software is more problematic with each minor upgrade as proven with the amount of complaints. I paid for roboform for many many years. Had 2 copies. Both copies of roboform kept de-registering which meant I had to re-register both copies. Well one day I decided Id had enough. Thought if it happened again Id never upgrade again. Well it happened. Support told me they have a free copy so I installed that. After a while I started getting the odd popups saying theres a new version. THEN IT WAS POPUPS EVERY DAY. THEN IT WAS POPUPS NUMEROUS TIMES A DAY. After getting sick of this I finally upgraded. Well the month or so later I start getting these popups saying my trial period is over and I need to upgrade. I DIDN'T EVEN WANT TO UPGRADE IN THE FIRST PLACE. I don't want to sync my private information with anyone FOR ANY REASON & its a despicable thing to make people do this. I'm absolutely furious, to deliberately mis-lead me into thinking its just a free version upgrade WHEN THE TRUTH IS, it's an upgrade to the free trial version so that when the trial period finishes your software will try to push me to upgrade to the paid version. THAT'S JUST PURE DISHONESTY & AS DECEITFUL AS IT GETS. I wouldn't recommend this software to anyone now! Now I have to decide if I'm going to use my new video automation software with this issue ... You know the type ... it can take 1 video and duplicate it into an unlimited number of similar videos. Its perfect for testimonies too!”

Helpful Report

Posted 5 years ago

Hi Glen - We understand and respect your desire to forgo syncing and keep your data local to your device. Should you wish to do this, you can simply use RoboForm 8 in "Free" mode by turning off Automatic Sync functionality. With Automatic Sync turned off, you may occasionally receive upgrade notifications while in free mode, but they should not be overly intrusive as they may have been previously.

Posted 5 years ago

“Soy su cliente desde hace muchísimos años; tan pronto conocí ofertas de su servicio en revistas y por Internet. - Gracias, me ayudan con mis múltiples cuantas - contraseñas.”

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Posted 5 years ago

“Great product. Have been using it for many years. Works across all platforms.”

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Posted 5 years ago

“I have been using RoboForm for over 10 years now and it is the easies, quickest and most secure package I use. with s many passwords needed today, it is nice to have a package that does not forget. :). Had to use the customer service once and they answered the inquiry correctly ahd had me back and running immediately. Great product, highly recommended.”

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Posted 5 years ago

“Usually pretty good at holding passwords and retrieving them when needed. A little clunky on the mobile side. Tolerable on the desktop side.”

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Posted 5 years ago

Hi Booney - we'd love to improve your experience from "pretty good" to "great." Are there certain features of functionalities that you'd like to see added/improved on mobile and desktop?

Posted 5 years ago

“Doesn’t always fill in Id/password.”

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Posted 5 years ago

“RoboForm is a great product.”

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Posted 5 years ago

“I’ve used Roboform for over 20 years and I love it. Very easy to use and it works well. I have over 275 unique passwords”

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Posted 5 years ago

“Easy to use”

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Posted 5 years ago

RoboForm is rated 4.5 based on 1,653 reviews