“Don´t buy if you live in the EU!
I had a very disappointing experience with Rock+Run regarding their misleading pricing and shipping policies for EU customers. They advertise shipping to Europe, yet their pricing structure is deceptive.
When I asked them about the VAT this is what they answered me: "In terms of VAT, on European orders we do not charge VAT but the prices are increased by 20% so are usually in line with our UK prices that include VAT. This is due to the extra logistics costs we incur being a small UK based retailer shipping overseas. You initially paid a total of 329.80 EUR and it was your decision to accept that price or not." They do not charge VAT but instead inflate their prices under the pretense of additional logistics costs. This crucial detail is buried in their policies and not transparently communicated at checkout.
Furthermore, they place the full burden of customs duties, taxes, and administrative fees on the customer without clear disclosure during the purchase process. These fees had a total of 123 euros, making the total price of the order over 100 euros more expencive when buying from them than from any other EU retailer.
When confronted about this, their customer service simply pointed to their shipping policy and refused to acknowledge any misleading practices.
Had I been made fully aware of these pricing tactics upfront, I would have (obviously) never ordered from Rock+Run. EU customers should be extremely cautious before making a purchase, as you may end up paying far more than anticipated.
I strongly advise buying from a reputable EU-based retailer to avoid hidden costs and an unhelpful customer service experience.”
“Rock + Run refused to replace la sportiva shoes on which the sole came apart after only 4 months. They claimed excessive wear, which is unacceptable for a premium brand and premium priced item after only 4 months of normal use. I paid a premium for an item i would expect to last, terrible customer service”
“I ordered boots the wrong spec my fault totally, I emailed the company I returned them was given full refund no problem at all, ordered the right ones with the professional help from there customer service and the new boots where with me in 4 days 😀 totally recommendable company and the refund was returned in 1 week 👍”
“Crazy fast and accurate delivery.
From first click to buy whole shopping experience was spot on.
Needless to say this is now one of my favourite internet locations.
All the best and rock on !”
