ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.68

4.7 Rating 216 Reviews

93 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 216 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient travel consultant who answered queries clearly and made booking very straightforward.”

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Posted 13 hours ago

“Great service once again thank you prompt efficient and a very nice lady”

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Posted 14 hours ago

“Booked with Katie who was most helpful in arranging a river cruise for 2 solo passengers at a more reasonable price”

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Posted 16 hours ago

“Great service”

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Posted 1 day ago

“Good service from Zac. Called back with answer to my question.”

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Posted 3 days ago

“Excellent services - jasmine was a treat to deal with.”

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Posted 3 days ago

“Excellent service and attention from the reservations member of staff. I queried a different mode of transport which she then pursued for me though it turned out better to simply fly, however, I much appreciated her trying to help.”

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Posted 3 days ago

“Our booking was handled by Luke who dealt with it in a very pleasant and efficient way. Many thanks.”

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Posted 3 days ago

“Our enquiry was quickly answered by Chris, who phoned the next day as promised and took our booking”

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Posted 3 days ago

“Jo dealt with my enquiry promptly and efficiently resulting in my making a booking. First class service. Thank you.”

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Posted 5 days ago

“They were very helpful. Very friendly. Answered all of our questions”

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Posted 1 week ago

“I spoke to Darren this morning. He is very polite and professional, but also friendly and helpful. This is not the first time we have been served by him! We have used ROL many times and have always found your staff to be an asset to the company. We have successfully booked a cruise to The Balkans on APT in June and are looking forward to ticking another destination off our bucket list! Thankyou.”

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Posted 1 week ago

“I had to change the date of my holiday. The ROL staff handled it with no stress and no hassle. Such a pleasure to deal with such professionals thank you”

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Posted 1 week ago

“As per usual, personable, efficient and totally satisfactory service from the ROL member of staff, in this case Jo.”

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Posted 1 week ago

“Zak is pleasant and efficient. Well done!”

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Posted 1 week ago

“I tried yesterday (Saturday 4/12) but failed to get through, got through on Sunday after about 25 minutes. I was able to sort out the holiday I wanted fairly easily, I was disappointed that it was not possible to extend it with a couple of nights in a hotel.”

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Posted 1 week ago

“Excellent service and guidance from Jake; love your honesty and responsiveness to questions”

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Posted 1 week ago

“Zak was very helpful and friendly, and patient to go through all the booking and the small change we made whilst considering the details - many thanks.”

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Posted 2 weeks ago

“Chris was really helpful, he was able to answering all my queries and provided full details of the River Cruise. In addition he checked if flights were available from Gatwick airport rather than Heathrow.”

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Posted 2 weeks ago

“Leona explained what our trip involved and gave a great info. Brilliant. We had used ROL before on a long haul cruise and helped us out with the booking process.”

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Posted 2 weeks ago

ROL Cruise is rated 4.7 based on 216 reviews