ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.71

4.7 Rating 260 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

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4.7

Based on 260 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt was so helpful, Matt covered every detail of the booking and the cruise. Matt made our first river cruise booking experience an enjoyable experience.”

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Posted 14 hours ago

“The attention to detail and helpful friendly service”

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Posted 2 days ago

“Answering the phone quickly. Katie helped with my cruise queries and with the booking.”

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Posted 1 week ago

“Booking was easy and efficient”

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Posted 1 week ago

“Booking was easy”

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Posted 2 weeks ago

“Very efficient and friendly service”

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Posted 2 weeks ago

“Lovely ,friendly and helpful sales girl Katie ,made booking easy.”

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Posted 2 weeks ago

“Excellent, prompt service marching previous experience.”

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Posted 3 weeks ago

“Professional assistance. Patience and making a generous offer.”

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Posted 3 weeks ago

“When in contact, the dealing was very good. However, I wasted an afternoon waiting for a callback to finalise the deal”

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Posted 3 weeks ago

“I had a great booking experience with Dan. He was very friendly, professional, knowledgeable and helpful. Thank you. :-)”

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Posted 3 weeks ago

“Our call was quickly answered by Darren. He found our details and gave good advice to help us decide on the cabin we wanted. He covered all aspects and told us we could phone back if we had further questions.”

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Posted 3 weeks ago

“The booking process was quick & well explained by Ben.”

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Posted 4 weeks ago

“Very helpful and I achieved what I wanted which is rare these days. So good to speak to a real person.”

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Posted 4 weeks ago

“It was necessary to rebook after having our APT river cruise cancelled due to Heathrow airport closure. Both the information regarding the initial cancellation and subsequent rebooking of the cruise was handled extremely well. We were kept up to date at all stages of the process with everyone involved being very well informed. A trouble and stress free process. We have used RoL several times in the past and look forward to using them several more times in the future. Heartily recommend”

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Posted 1 month ago

“Superb service rebooking us due to the closure of Heathrow airport”

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Posted 1 month ago

“A cancelled holiday, courtesy of the debacle when Heathrow closed for most of the day, meant a rebooking, change of dates etc. As always ROL provided a superlative and efficient service. I cannot fault them for their service ethos and will always choose them as my primary travel agent.”

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Posted 1 month ago

“Excellent service when asked if I could defer my cruise until next year as my daughter wants to get married . ROL got it all sorted for me . No hassle at all . Thanks”

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Posted 1 month ago

“Operative, Callum, was most helpful and very pleasant.”

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Posted 1 month ago

“Excellent communications with operative. Over the years have been with ROL We have no problems. Excellent Company. 5 Star.”

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Posted 1 month ago

ROL Cruise is rated 4.7 based on 260 reviews