ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.71

4.7 Rating 260 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 260 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Billy, a very efficient, friendly travel consultant who answered all queries clearly. Many thanks.”

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Posted 3 months ago

“Very efficient travel consultant who answered queries clearly and made booking very straightforward.”

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Posted 3 months ago

“Great service once again thank you prompt efficient and a very nice lady”

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Posted 3 months ago

“Booked with Katie who was most helpful in arranging a river cruise for 2 solo passengers at a more reasonable price”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Good service from Zac. Called back with answer to my question.”

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Posted 3 months ago

“Excellent services - jasmine was a treat to deal with.”

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Posted 3 months ago

“Excellent service and attention from the reservations member of staff. I queried a different mode of transport which she then pursued for me though it turned out better to simply fly, however, I much appreciated her trying to help.”

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Posted 3 months ago

“Our booking was handled by Luke who dealt with it in a very pleasant and efficient way. Many thanks.”

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Posted 3 months ago

“Our enquiry was quickly answered by Chris, who phoned the next day as promised and took our booking”

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Posted 3 months ago

“Jo dealt with my enquiry promptly and efficiently resulting in my making a booking. First class service. Thank you.”

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Posted 3 months ago

“They were very helpful. Very friendly. Answered all of our questions”

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Posted 3 months ago

“I spoke to Darren this morning. He is very polite and professional, but also friendly and helpful. This is not the first time we have been served by him! We have used ROL many times and have always found your staff to be an asset to the company. We have successfully booked a cruise to The Balkans on APT in June and are looking forward to ticking another destination off our bucket list! Thankyou.”

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Posted 3 months ago

“I had to change the date of my holiday. The ROL staff handled it with no stress and no hassle. Such a pleasure to deal with such professionals thank you”

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Posted 3 months ago

“Zak is pleasant and efficient. Well done!”

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Posted 3 months ago

“I tried yesterday (Saturday 4/12) but failed to get through, got through on Sunday after about 25 minutes. I was able to sort out the holiday I wanted fairly easily, I was disappointed that it was not possible to extend it with a couple of nights in a hotel.”

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Posted 3 months ago

“Excellent service and guidance from Jake; love your honesty and responsiveness to questions”

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Posted 3 months ago

“Zak was very helpful and friendly, and patient to go through all the booking and the small change we made whilst considering the details - many thanks.”

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Posted 3 months ago

“Chris was really helpful, he was able to answering all my queries and provided full details of the River Cruise. In addition he checked if flights were available from Gatwick airport rather than Heathrow.”

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Posted 3 months ago

“Leona explained what our trip involved and gave a great info. Brilliant. We had used ROL before on a long haul cruise and helped us out with the booking process.”

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Posted 3 months ago

ROL Cruise is rated 4.7 based on 260 reviews