Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Rolab 5 star review on 1st November 2020

Anonymous

Darren Perrins

Rolab 5 star review on 10th February 2020

Raul Marquez

Rolab 5 star review on 3rd February 2020

Beata Lazareva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID! The hoverboard I bought was dead after charging. Rolab completely failed to respond to 3 emails and so far it has also failed to respond to a complaint and request for refund via PayPal. The phone number provided doesn't work. This was a Christmas present for my daughter - disappointed girl. No refund, no working hoverboard. Thanks Rolab.”

Helpful Report

Posted 3 years ago

“We bought a hoverboard from Rolab for our daughter for Christmas. We tried charging it three times, but it didn't work. I have tried calling Rolab on the number advertised on their website, and the number does not work. I have tried e-mailing them, and have also filled in the on-line contact form. I have had no response from them. I am £140 out of pocket and have a very disappointed daughter. I would not recommend Rolab our their products.”

Helpful Report

Posted 3 years ago

“As below, faulty board, false number and no email replies- one for PayPal and Amex to sort out”

Helpful Report

Posted 3 years ago

“Awful awful customer service! No reply to emails phone number not working!!! Sent a faulty hoverboard and ruined Christmas day for my son!!! Sort it out rolab!!”

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Posted 3 years ago

“I have been sent a faulty hover board and been trying to contact you. Please can you reply and let me know how I resolve this.”

Helpful Report

Posted 3 years ago

“Extremely disappointed with ROLAB and it’s customer service. Having ordered and paid for 2 units I was only sent 1, the listed telephone number is not in service and no response to emails, my only option was to commence a PayPal dispute, very disappointing buying experience .”

Helpful Report

Posted 3 years ago

“The hoverboard stopped working correctly in May last year. It was in warranty but despite several emails, online request forms and telephone calls (can’t get through at all in the number), I haven’t heard anything.”

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Posted 3 years ago

“I made an order and it arrived incorrectly. I have not been able to get in touch with anyone either by email or phone. The phone number doesn’t work”

Helpful Report

Posted 4 years ago

“The item ordered was delivered damaged and I have spent a week trying to contact Rolab to arrange a replacement but no reply. It took less than a day for you to take my payment but so far no reply to my emails about the damaged item!!!”

Helpful Report

Posted 4 years ago

“Tried on numerous occasions to contact, hoverboard wouldn't charge, customer service number is not in service, do not buy 1 of these boards, cannot get a refund”

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Posted 4 years ago

“We are really pleased with our experience ordering from Rolab. Ordering process was quick and simple, and the hoverboards arrived on time as promised. We ordered 2 boards for the kids Christmas presents, so they have yet to have them yet, but we may have "tested" them while they were alseep! They are brilliant, well made, stood up to 2 adults using them happily and were great fun to ride!”

Helpful Report

Posted 4 years ago

“Hooverboard stopped working, instructions say to email for a return form, but unable to get a response, and telephone number does not connect.”

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Posted 4 years ago

“Purchased for Christmas last year and worked fine for around 6 months. Then, stopped working and turns itself off with no notice, throwing my 9 year old off. Have tried to contact Rolab via their website, email and phone, as it is supposed to have a 12 month warranty but after many attempts over a number of months now, have had no response. Poor product, and awful customer service.”

Helpful Report

Posted 4 years ago

“Out of all the product on the market this was chosen after a friend recommended it. Its is easy to use and feels strong and sturdy and minimalist look which makes it very cool!. Recharge time is also speady and overall very pleased with our purchase.”

Helpful Report

Posted 4 years ago

“Excellent hoverboard. Very sturdy, strong and excellent value for money. May be a little dearer than cheaper brands but well worth it. We did have issues when we first bought it but their customer service was second to none. Highly recommend.”

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Posted 4 years ago

“Kids love their hoverboards!!! The best bit is being able to play music through the Bluetooth setting....so cool 😎 The boards are a really good price and very sturdy, mine have had theirs nearly 2years and had hours of fun on them!”

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Posted 4 years ago

“Great service, prompt delivery and very competitive pricing! Well do Rolab! xx”

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Posted 4 years ago

“We bought a hoverboard as a birthday present, doesn't work, won't charge, numerous emails, no response, phone number doesnt work. Bought a second as guess what doesn't work, won't charge, no response via emails. Do not buy from this company a total scam, DO NOT BUY, fake website, delivering faulty, broken Hoverboards.”

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Posted 4 years ago

“Ordered my Hoverboard on the 18th and as stated got it the very next day (today) my daughter is going to love it, well happy thank you”

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Posted 4 years ago

“This is the third time.i have ordered from rolab - excellent service everytime.”

Helpful Report

Posted 4 years ago

Rolab is rated 4.6 based on 960 reviews