Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

Write Your review

Tell us how Rolab made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rolab 5 star review on 1st November 2020

Anonymous

Darren Perrins

Rolab 5 star review on 10th February 2020

Raul Marquez

Rolab 5 star review on 3rd February 2020

Beata Lazareva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd hover board I’ve purchased from Rolab, the 1st one was over 2 years ago, now all my children have one each and they love them, I would definitely recommend this company”

Helpful Report

Posted 5 years ago

“Rolab. Excellent product, quality is second to none. Fantastic service extremely easy to use. Don't be afraid to use this company extremely reliable. I purchased the R2 bored. 5-star rating Thank you.”

Helpful Report

Posted 5 years ago

“I bought a Rolab for my son’s 8th birthday. He was so happy he cried.”

Helpful Report

Posted 5 years ago

“Purchased the R1 for my 10 year old to get the response that “this is the best birthday ever!”. I would highly recommend this board; it’s a very well made product & the carry bag, Bluetooth and remote control are nice touches. Rolab customer service is excellent and I would definitely come back, if another board is needed.”

Helpful Report

Posted 5 years ago

“I would rate Rolab very highly and would without a doubt recommend to others. I ordered a hoverboard from Rolab for my daughters birthday when I was let down by another company and I just wished I had bought from Rolab first. The hoverboard arrived the next day as advertised and the quality of product and customer service from Rolab has been fantastic. The hoverboard is safe and reliable, is smooth and quiet, arrives well packaged with spare bumper strips, a remote control key fob (nice fun little extra) and a free carry case! Super service, communication and product from Rolab. Thank you again.”

Helpful Report

Posted 5 years ago

“Very well made and solid piece of kit very impressed . My 8 yr old loves it and soon mastered how to use it a lot faster than I did it has to be said !! Well recommended 5 stars”

Helpful Report

Posted 5 years ago

“Just recently purchased one from this website, the customer services is beyond terrible. Except you are content with not being able to speak with the sellers, do not contemplate buying from this website. Their phone's been permanently programmed to reject incoming calls, terrible terrible company. For the hoverboard itself, my LO's been enjoying it and I have nothing to say as of yet about that, it does what it says on the tin, but God help me , if I ever require assistance from the company, I am sure it won't be forthcoming as they are virtually unreachable. I have seen few comments on twitter regarding this terrible service, however, it was rather too late, were I to be aware beforehand , there's absolutely no way I would have transacted with the company. PS: I received an email from the customer service department, they said in essence that, while they are uncontactable via the phone, they do respond to emails within 24hrs of receiving them, I haven't tried this medium, I am, therefore, unable to comment on its efficiency.”

Helpful Report

Posted 5 years ago

“Excellent product great service and delivery was fast”

Helpful Report

Posted 5 years ago

“Appalling customer service. Next day delivery - what a joke! Still waiting for my order to arrive 7 days after ordering and no response from phone and email helpline. Son’s birthday in 3 days time so have gone to Argos”

Helpful Report

Posted 5 years ago

“So far so great. Charges fantastic and runs very smooth on the floor. Solid build and great drive ability. Packagung was fantastic also.”

Rolab 5 star review on 16th September 2019

Helpful Report

Posted 5 years ago

“My daughter loves her board.”

Helpful Report

Posted 5 years ago

“Fantastic service , no problems so far . My 9 year old daughter loves it”

Helpful Report

Posted 5 years ago

“My boy is very happy with his new hoverboard, had a slight issue with the first board that was sent out as one of the lights was not seated into the hoverboard very well, sent pictures and this was resolved by them sending out a new hoverboard which they did extremely quick as it was my son’s birthday in a couple of days of receiving the faulty board, the new board arrived right on time for him to open it on the day of his birthday, all in all a good service. Best way to contact them is via email.”

Helpful Report

Posted 5 years ago

“Ordering was easy and it arrived when stated. The board is great, my son became expert on it very quickly and now whizzes around the place with ease. The battery lasts a very long time. One happy son!”

Helpful Report

Posted 5 years ago

“Absolutely appauling customer service. Sent my son's damaged hover board back on 21st July and have not heard anything back.. I have sent numerous emails and tried the phone line which is constantly busy.. I have proof they have received it. Can someone please contact me ASAP.”

Helpful Report

Posted 5 years ago

“I sent my son's damaged hoverboard back to Rolab almost 3 weeks ago now.. which was only bought in May this year I have sent numerous emails asking what is happening and not heard anything back at all.. have tried to call the office number hundreeds of times now and voicemail says over and over mind are currently busy.. this us an extremely awful service and business and my son keeps asking where his overboard is.. o obviously now need to see a solicitor to sort this out”

Helpful Report

Posted 5 years ago

“Bought for 9 year old sons birthday. Robust product, great fun! Excellent customer service, great delivery time. Thanks”

Helpful Report

Posted 5 years ago

“I am still waiting delivery ! This is very poor service and I am fed up . Both your telephone numbers you never answer neither do you respond to my many e.mails . I will highly recommend for people not to use you. Yours Gill Parry”

Helpful Report

Posted 5 years ago

“Happy with my order. Bought for my 11 year old daughter. She's been using it everyday since she got it. Everything perfectly working condition, except the remote controller, beep buttons doesn't work.”

Helpful Report

Posted 5 years ago

“Just delivered to my excited son this morning who is over the moon with this hover board. He jumped straight on and off he went. Would definitely recommend-great quality and fantastic look.”

Helpful Report

Posted 5 years ago

Rolab is rated 4.6 based on 960 reviews