Rolab Reviews

Name: Rolab
Address: Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom, LONDON
Rating: 4.62

4.6 Rating 960 Reviews

91 %

of reviewers recommend Rolab

Company Reviews

Questions

Metrics

4.6

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01616671475

Email:

support@rolab.co.uk

Location:

Rolab LTD, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
LONDON
EC1A 2BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rolab made me and my family happy by providing a family Segway which makes us all happy it's a hilarious experience and I would definitely consider buying one! Once you no how to ride them, you will never be off it”

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Posted 7 years ago

“Fantastic quality items, service and communication! Couldnt ask for a better service.”

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Posted 7 years ago

“Excellent service and product would highly recommend”

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Posted 7 years ago

“Bought this for my sons birthday, I was so worried about getting it as I have heard about a lot of bad ones out there, But I found Rolab and did my homework on them and there boards, and I'm not disappointed, very quick delivery, friendly customer services, spoke to a man called Richard who made me feel totally at ease and reassured about there boards...... my son isn't off it and having loads of fun on it, so far so good...... would recommend 👍”

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Posted 7 years ago

“Bought this for my 8 year old son and he loves it, me and his dad have had a few goes too!”

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Posted 7 years ago

“Game the next day after ordering and the product look how it should going to have one happy 8 year old”

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Posted 7 years ago

“Very good worth the money fast delivery”

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Posted 7 years ago

“Excellent service and product”

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Posted 7 years ago

“Excellent product and very good service. A*”

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Posted 7 years ago

“My 8 year old son is very happy with his hoverboard”

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Posted 7 years ago

“First time I've used rolab and can definitely say I'll be using it again service was brilliant and came the next free thank you”

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Posted 7 years ago

“I ordered a hover board for my daughters birthday, it came the very next in a lovely gold colour. I charged it up for 2 hours and it worked straight away. I cannot recommend Rolab highly enough, I was really worried where to order from but this was the best decision I made. So so happy with it!!”

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Posted 7 years ago

“Excellent customer service. Responded to all emails and questions I had & arranged delivery to Ireland. Rolab came recommended to me when trying to source a proper and safe hoverboard. Delivery was fast & delighted with purchase.”

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Posted 7 years ago

“The item we ordered arrived when expected well packaged. Not able to test out as it's a birthday present but looks as we expected”

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Posted 7 years ago

“Ordered twice now and on both occasions the site advertised next day delivery. The first time I gave them the benefit of the doubt as i ordered in the afternoon...so 2 day delivery was accepted. Second time I ordered early morning but still waited 2 days for deliver. Either deliver next day or remove this statement from your website! Before placing order for the second delivery, I emailed a question about the item but got no response. I had to go ahead with order anyway as this was a replacement charger and did not want to take the chance of ordering from anywhere else in case I got one which was not compatible.”

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Posted 7 years ago

Hi there! Thank you for your review. I do apologise that you feel this way about our delivery service. However, it is important to understand the way our deliveries work. All orders are delivered by DPD (this is a next day service). To be eligible for next day delivery your order must be placed before 3PM, this allows time for collection of the parcel on the same-day and for delivery the next day. If your order is placed after 3PM, the parcel will be collected the following day and delivered the day after. We can see from our records that your orders were placed after 3PM, this is the reason why they were not delivered the following day. Our delivery policy is on all product pages. For more information on delivery please view: https://www.rolab.co.uk/delivery-info/ We do reply to all support emails within 24 hours, Monday - Friday, our email address is support@rolab.co.uk. Alternatively, you may ring us on 0161 667 1475. I hope this helps for future reference! Best Regards, Rolab Support

Posted 7 years ago

“Very good service , communication and postage .”

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Posted 7 years ago

“I researched to find a good product for my daughter. I soon found that although some products are a bit cheaper when you look deeper a lot have inferior batteries and or smaller motors. I am a big believer that the larger motor won't have to work as hard to do the same job as the smaller so should last longer. Finally when you read the reviews from the Rolab site it gives confidence for a purchase.”

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Posted 7 years ago

“Great product good price. Disappointed with the cheap rubber stick on guards that go over the top of the wheels.”

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Posted 7 years ago

“Bought as a birthday for our 10 year old daughter and she absolutely loves it :)”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

Rolab is rated 4.6 based on 960 reviews