Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Still waiting to hear about a replacement dress 2 weeks later no answer to emails”

Helpful Report

Posted 2 years ago

“Very bad costumer service, ignored, rud ,never no give answers, one moth ago returned 2 orders ,from one refund les money, from next order still don't have refund.”

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Posted 2 years ago

“I absolutely loved my dress Beautiful fabric and fitted well”

Roman Originals 5 star review on 21st May 2022

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Posted 2 years ago

“Very disappointed with this company. My first order arrived, without a despatch note, which I requested and received. Unfortunately both items were unsuitable and returned. 3 weeks later I am still awaiting my refund. Emails sent have not been replied to. Needless to say I will never use this Roman again!”

Helpful Report

Posted 2 years ago

“Same as just about everyone on here. NO REFUND. Why doesn't their phone work ? Are they going bankrupt. They are a spam company. I will also take this further if I don't get a refund soon”

Helpful Report

Posted 2 years ago

“Sent goods back via tracking system at post office , roman advised will take £3 from refund for this service returned on 30/4/22, still waiting for refund its now 20/5/22, emailed twice advised will contact me in 2 wkd, nothing still waiting will mot buy from company ever again”

Helpful Report

Posted 2 years ago

“My wife is Still waiting on refund of over 400£! Absolute terrible customer service. Now saying refunds 28 days. Avoid this company. Contacting them is nearly impossible”

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Posted 2 years ago

“A jacket that has hardly been worn is fraying at the seam, they were very unhelpful with a query about a dress and now they have sent an item, that is clearly to be delivered to a UK address, via international post to Spain and again are being extremely unhelpful. What a joke - never buying from the again. if I could give no stars then I would.”

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Posted 2 years ago

“Finally i got my money back .i did what a person on here suggested i sent a message through facebook. After weeks of trying i will never go through all this to buy a dress .”

Helpful Report

Posted 2 years ago

“Lovely quality clothes, but shocking returns for online purchases. I received a faulty item, followed returns policy but no refund although Post Office receipt tracker says item delivered back to Roman on 28th April. Now phone line outage ??! on customer service phone number, no reply from customer services website. Just look on Trust Pilot for lots more terrible returns policy reviews”

Helpful Report

Posted 2 years ago

“I sent a return back to them by Royal Mail 48hr tracked. It shows it was received on the 27th April. However, it is not showing on my account and they are not responding to messages. By the look of the number of similar complaints on here I begin to think the company is in serious trouble.”

Helpful Report

Posted 2 years ago

“So it’s 20 days since the returns where received (a have an email confirming this) to get a refund I have now stated that) I will be taking to trading standards unless my account is credit back tomorrow, shocking customer service”

Helpful Report

Posted 2 years ago

“I returned 2 separate parcels which according to Royal Mail tracking were received by Roman 1st May. Still awaiting my refunds. In total over £150. Not happy. If I haven’t received the refund by Monday I shall be going to the small claims court.”

Helpful Report

Posted 2 years ago

“As other people are having major problems seems pointless repeating what others have put. This is the first problem I’ve encountered with Roman so hope it’s temporary. Phone lines/ computer difficulties sense a big problem . Why are you still sending emails with advertising bumph but not replying to problems and refunds. Come on Roman sort yourselves out.”

Helpful Report

Posted 2 years ago

“Still waiting for my refund they received my parcel 30th April . They owe me over £100 . They not replying to my emails . Shocking company never again”

Helpful Report

Posted 2 years ago

“I sent two dresses back to Roman on 21st April. Still getting emails from them asking same questions. I am owed £160!! I have sent an email today saying I will contact BBC Watchdog and will be taking legal action. DO NOT SHOP WITH THIS COMPANY!!!!!...i wished I had read reviews before ordering. They have my returns as tracked. They’re response is that they’ve not been processed. How long does it take this company to refund”

Helpful Report

Posted 2 years ago

“I purchased a dress £42, which didn't suit or fit me,so returned it.on the day l received it on 4th May 22 they say it has been received at the warehouse and will email when it has been.processed nearly 3 weeks later nothing l shop online a lot never had this issue with any other company it is disgraceful l will never shop with them again!!!!!”

Helpful Report

Posted 2 years ago

“First time I have ordered and I am very impressed with the quick, free delivery and quality of the 2 dresses that I have - good sizes and good quality fabric. The order arrived the next day in nice packaging and clothes on hangers - it's the little things that count.”

Helpful Report

Posted 2 years ago

“Sent a dress back 9th May roman recieved it back 11th May (royal mail tracked) no confirmation of return email no refund, I am on disability and cannot afford to wait this long, will be contacting trading standards tomorrow”

Helpful Report

Posted 2 years ago

“Still waiting for a refund over 2 weeks. In this day and age they are having technical difficulties which started since April. Absolute rip-off. No contact made, no notification of emails to their customer services. Absolutely poor service and coincidently their phone number is down! RIP-OFF!!”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews