Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Didn’t realise their Refund policy was GARBAGE ,, tried to return the trousers which I bought at full price £32 and when went to return I was given store credit which I won’t be able to use n order as I’m visiting and its Ridiculous NEVER EVER AM I SHOPPING WITH THESE THUGS AGAIN”

Helpful Report

Posted 5 months ago

“This company refused to refund a returned item, their engagement with me was dismissive and I think calculated. I ended up paying for a dress I don't own because I had no choice. I will never purchase from Roman again and I urge others to be cautious and track returns carefully.”

Helpful Report

Posted 5 months ago

“Dress was not as described at all it was huge and not the correct size it was about a 16 but labelled as a 12 . I Returned it the next day and I am still waiting for the refund . I know they received it as I have checked tracking on Royal Mail . How can I get my refund processed ?”

Helpful Report

Posted 5 months ago

“I have been shopping with Roman Originals, for many years, and have always been very pleased with delivery, refunds, and customer service, I have never had a problem with them, and most of my dresses, I have ordered from them.”

Helpful Report

Posted 5 months ago

“Bought a top unfortunately it didn’t fit so returned it I paid£20 and only received £17 return no reason given for this, I won’t be shopping here again unless through next as they return the full amount paid ..”

Helpful Report

Posted 6 months ago

“Ordered a dress last week which wasn't suitable ! Returned promptly and received a partial refund ! Turns out with delivery and postage to return that is a cost of £8.99 !!! That's shocking I will never order again and have been a loyal customer for years ! A loss of 8.99 is disgraceful !”

Helpful Report

Posted 6 months ago

“In past month I have purchased 4 dresses and 2 tops. 5 separate parcels. The pricing is a con. You buy something then immediately get a discount code sent making it cheaper. Infuriating. I've fallen for this too many times now so will no longer purchase from Roman. Seems a very dishonest manipulation of customers.”

Helpful Report

Posted 6 months ago

“Good quality clothing at reasonable prices . I've today received another order and absolutely love it.”

Helpful Report

Posted 6 months ago

“Roman packaging is all plastic which is unacceptable. Two plastic bags where one would suffice and this has been the case for my occasional purchases over the years. Clearly no attempt to stop using plastic in order to be environmentally friendly, probably because it's quick, cheaper and possibly because the owner is focused on profit? Clothing mostly synthetic fibres too. Not good. Postage takes up to a week and returns cost £3! Be very careful”

Helpful Report

Posted 6 months ago

“Won't buy again. Bought a pair of trousers which were not the right fit so went to the shop to return...no refunds! Ridiculous. Exchanged for a different pair of trousers which were awful so again took them back. They charge you full price for sale items if they are exchanges. The manager of Solihull store is awful and 'told me off' because they were creased! Won't buy from here again, either online or especially in store!”

Helpful Report

Posted 6 months ago

“Emailed customer service last week I'm still waiting on a response that's well over a week now . I'm absolutely furious about the lack of communication. Not only we're the 2 tops I ordered for wife who's had cancer the tops eventually arrived to late.”

Helpful Report

Posted 6 months ago

“After holding on to customer service for ages they phone line just went dead happened twice also there customer service 14 day for refund s etc is unacceptable time to shop else where”

Helpful Report

Posted 7 months ago

“Before returning a dress that felt a bit loose, I ordered a smaller size to see if that fitted better, which it did. The smaller dress was £3 cheaper than the original, and they charged me for returning the larger one, so I ended up paying £6.75 more. I won't be buying from Roman again! With the smaller dress I ordered 2 other dresses in the same size, but ended up with a duplicate order, which I tried to cancel, so had 2 deliveries. Despite all being the same size, only one dress fitted.”

Helpful Report

Posted 7 months ago

“Just ordered from Roman petite as it says on their website that returns can be taken to the local shop for immediate refund to find that this is only by gift card NOT WHAT ITS SAYS ON WEBSITE will not order from Roman again 21 working days for a refund is unacceptable”

Helpful Report

Posted 7 months ago

“I explained on the refund return form that the colour and material were not as described and I therefore regarded the item as faulty. They discounted my refund by £3 despite this which is annoying. I have emailed them to ask them to reconsider. Fingers crossed 🤞🤞”

Helpful Report

Posted 7 months ago

“My concern is with quality. I am in the process of remaking a dress ordered from Roman Originals. It is appallingly badly made. Everything including bodice darts is done by overlocking, and the back skirt is 2.5 cm longer than the front skirt. No wonder the side seams were badly puckered and it was never going to hang properly. I have kept the dress because I like the colouring of the fabric but I shall be very wary of ordering anything else from Roman.”

Helpful Report

Posted 7 months ago

“Not really happy with customer service at present. My reasons for this have emailed them 3 times this week asking why they have over charged me an extra £3 on return postage. As on the invoice they sent me clearly states 2 options 1 being Track 48 charge of £3 to send back or option 2 pay your own postage. Which I did £3.69 . Expecting a full refund which clearly didn't happen leaving me £3 short of the original price paid for the dress! So now paid double the price of postage £6.69 instead of £3.69 ! For a repitical company of ROMAN don't think much of customer services over charging for refunds & no explanation as to why they have done this on return polices! Have no over complaints other than this!”

Helpful Report

Posted 7 months ago

“Been a loyal customer for years but needed to use customer service for the first time today. Their staff are rude, unhelpful and unprofessional. I will never buy from them again. Very shortsighted of the company.”

Helpful Report

Posted 7 months ago

“Fantastic quick delivery. I have ordered three times from Roman and am very happy with the service. The only criticism is that on some of the clothing the quality of the fabric hasn’t been that great. However you get what you pay for, I have paid for premium quality clothing else where but the price tag has been astronomical. The long boho dresses from Roman are beautiful.”

Helpful Report

Posted 7 months ago

“Less than one star! Abysmal customer service from the start. I bought a dress, wore it three times and the pattern wore off under the arms. Emails were ignored for weeks on end despite reminders, then they say the time limit for return has passed and something about an expired “ticket” which has never been discussed. This I feel is a way of getting out of having to refund any money. Hiding under the whole Customer Services Department name rather than a named advisor. Some fantastic claims on their website about having an ethical sourcing policy and being Anti Slavery and Human Traficking. Shame they don’t care about their customers so vehemently! Selling items which are unfit for purpose and almost denying any chance of a refund is against the law I believe. I will be sending their details to Trading Standards.”

Helpful Report

Posted 7 months ago

Roman Originals is rated 1.8 based on 801 reviews