Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 811 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“I'm finding the whole refund experience very frustrating! My order was sent overseas by mistake, mine apparently but I fail to see how I'm responsible for that with a UK postcode. Its been 2 months now, limited communication, unless I instigate it. Will not order from Roman again.”

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Posted 3 years ago

“I inadvertently ordered two identical dresses; I returned both. I've only been refunded for one, but am getting no response to my emails. Not good customer service.”

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Posted 3 years ago

“Communication poor, no response to emails and when they did not signed with a name. So impersonal. Still waiting for refund Cost I purchased was such poor quality and damaged”

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Posted 3 years ago

“I had to return a gift and was given a gift card needless to say this was before lockdown so it is out of date, after a 15-20mile trip to Roman I was told that I need to get in touch with customer service I have tried to get an answer by by phone and I have now sent 5 messages but no reply very bad service”

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Posted 3 years ago

“The The dress I received was a completely different colour (burgundy) to the online picture (salmon pink). I returned it and they wouldn’t refund my postage saying it wasn’t a valid reason to return it.”

Roman Originals 1 star review on 13th April 2021

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Posted 3 years ago

“Lovely dresses always well made. Returns are so simple and free. I have a wonderful collection of dresses. They are true to size as well”

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Posted 3 years ago

“I don't usually buy from websites I've not heard of if their trustpilot review is not great, but I noticed Next sell Roman Originals, and I thought if my favourite, most trusted reputable company are stocking it then it may be more reputable than the reviews make out. So I ordered a pink coat, which was in the sale so £15 cheaper than buying through Next, plus Roman Originals gave me free delivery and 10% off, making it even better value. I registered after placing my order so I could track it, and honestly it has been such an easy sale, I had a despatch email and could see where my parcel was, it arrived today and I love it. Good quality, possibly not worth the full price cost but definitely worth what I paid. The zipper is better quality than my very expensive coat. It arrived only one day later than it's estimated date, which is fine as it was just an estimate! Also came well packaged. Overall I'm really pleased and would order again, the only thing to worry me is you get a store credit instead of a refund, but in my case I'm keeping it so it's not an issue!”

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Posted 3 years ago

“Since my first Purchase Roman Ladies Wear is SIMPLY AMAZING beautiful fabric, made Well, Fits Well, and just Excellent Quality I shall continue to Buy from Roman Brilliant Services and Value, Quality FANTASTIC”

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Posted 4 years ago

“Have now got 5 items of clothing from Roman Originals- very impressed with the quality and accurate sizing of the garments . Have been ordering online and delivery is so quick and even better FREE Will continue to use Romans Like to get out of this lockdown and be able to show them off !! THANK YOU”

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Posted 4 years ago

“Roman Originals took my order and I paid for it to be delivered to my home address. They emailed me to say it had been delivered to their store nearby. I told them that store had closed down months ago. They then told me to collect from my nearest Argos store, I went and waited while they searched they hadn’t got it. They have now told me to go back to Argos as it is in there and I’m to tell them it’s in a black bag with silver writing on. I’ve told them to send somebody theirselves and deliver it to my house like I paid for. They offer a disgraceful “service””

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Posted 4 years ago

“Very dissatisfied with purchase- coat and no response to emails. Quality of coat awful for price”

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Posted 4 years ago

“I ordered 3 tunic tops, came in 2 days fit absolutely perfect, excellent fit , came with royal mail I will say .”

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Posted 4 years ago

“I take time to shop at night when I have time next day go to submit order and find the prices have gone up how is that happening Im done with Roamans and all their affiliated combined businesses.”

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Posted 4 years ago

“This company doesn’t tell you they are obtains items across the globe and will take weeks to get you items ,even though they lie and send you E-Mails, you order has been shipped. Be there Saturday, and a week later still not here and call company, and ask where the “ Hell”, is my order, And they say oh ,one item is coming from Bangladeshi,and other from C8na. If I would have known where this stuff is shipped from and this long to get I would have canceled my order. I’ll never use them again.”

Helpful Report

Posted 4 years ago

“Order a dress they told me there would be a delay because of demand offered 30%off next order delighted when it came it was packaged lovely velvet coat hanger it was just how I’d seen it on line colour fit length being a older lady the length is important and it did state length Happy”

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Posted 4 years ago

“I have been shopping with Roman originals now for a few years, and have always found the quality and unique style to be exceptional at an affordable price. The staff in our local store to be friendly and helpful, polite and courteous. I have also shopped online and found the service equally as top class. Even during these difficult times we are all living with they have still managed to maintain the service and super quick delivery. In all the years of shopping with this company i have never had any cause to complain. I can only Express my sincere gratitude to a wonderful customer service that i have experienced over several years. Thank you so much Roman originals for everything.”

Helpful Report

Posted 4 years ago

“DON’T BE MISLEAD!!!! I was aggrieved to find I had been charged £3 for returning an item using the returns label as it was certainly not mentioned when I checked the RETURNS UK section when placing my order. I wrote to customer services and received this ... When using our label to return your order, £3.00 will be deducted from your refund to cover the postage. This information can be found on your dispatch note, as well as on our website under 'Delivery Information - How to return an item'. It would have been helpful to include this in the relevant RETURNS UK section on their website where it would be obvious and pretty useless to state in the delivery note by which time the order had been received. Just be aware, I certainly won’t be using them again.”

Roman Originals 1 star review on 24th November 2020

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Posted 4 years ago

“I have already emailed twice about the fact that I have tried ordering a dress online with 25% off now about 8 times. However it went through eventually but without recognising the discount. The email says the company is sorry, but cannot help!!! A very disappointed customer!!”

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Posted 4 years ago

“Ordered RED check dress, it’s dark burgundy. £3 to return it by post, the stores don’t give refund to original card. Customer services couldn’t help. I should have read the returns policy before I ordered. So disappointed”

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Posted 4 years ago

“Yes l love Roman cloths and have to order them on-line as no outlet near me, but sad to say your delivery service POST OFFICE ha ha is the worst one to have. if not in l have to go to local dept and that in Tamworth is a hell of place to park & part time opening times AWFULL. please use Hermes as if not in will leave in safe place or will come back another day.”

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Posted 4 years ago

Roman Originals is rated 1.8 based on 811 reviews