Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now purchased 7 items since lock down an all have fitted perfectly. Received all items needing no ironing whatsoever. Love dresses. I alway but a size 14 for the bust but always looks good”

Roman Originals 5 star review on 10th August 2020

Helpful Report

Posted 4 years ago

“I bought a turquoise relax fit crepe dress size 16 and it fit lovely, sent for a black dress same size same design and the black dress is 2 inches shorter and 2 inches slimmer-l took this back to my local shop in Basildon Essex and got a gift card. I thought l would try again for the black one in case there was a batch wrongly sized up-but again the black one has come up 2inches shorter and 2 inches slimmer-so disappointing-l love Roman clothes but this has lead me having to go my Nearest Roman Store twice to return something -on the website it states length 98cm and the black one is 93cm -if l had posted Both of these back to you it would have cost me £6.00-disappointing.”

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Posted 4 years ago

“Ordered a beautiful aline dress Absolutely love it beautifully fitted Email customer service for a procific delivery day. I was told by Saturday, which Saturday morning my package arrived. Very happy Theresa Thornton”

Helpful Report

Posted 4 years ago

“Shame that my pretty cream blouse had a black label in the back, i am left with two black bits showing through the lace ☹️”

Roman Originals 3 star review on 5th August 2020

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Posted 4 years ago

“I absolutely love Roman the quality is amazing, delivery great, packaging excellent. Been lucky only ever returned 1 item to be charged £3. I am ordering maybe 2 items a week. Love getting my post. Thanks Roman.”

Helpful Report

Posted 4 years ago

“Two face masks arrived today and was extremely dissapointed with them they're no more than a thin piece of elasticated material with very little protection”

Helpful Report

Posted 4 years ago

“Delighted! Ordered light peach Roman original dress in size 12 on Saturday just before 10pm and it arrived first thing Monday morning. (Packaging excellent)Fits perfectly and very comfortable would definitely buy from them again.”

Helpful Report

Posted 4 years ago

“I'm a crossdresser and the staff was fantastic, the lady on the door said that I looked fantastic x”

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Posted 4 years ago

“I'm transgender and the staff here are fantastic, the lady on the door said that I looked fantastic, Mc Arther Glenn outlet”

Helpful Report

Posted 4 years ago

“The 4/5 star reviews must be from their friends or relatives. 2 or 3 reviewers said refund for returns was fine. Are they happy to lose £3 when returning items for a refund? Ir to be lumbered with a gift card? I can’t understand how this company are still in business with their 1970s policies. Their customer service argue when there’s a complaint and their clothes sizing is all over the place which makes it even more difficult to purchase on line. Some of the merchandise is nice but a lot is way overpriced for inferior material. Buying in store is not an option as stock choice is small compared to online. Buy at your peril!!!”

Helpful Report

Posted 4 years ago

“I have been buying a lot from Roman Originals throughout lockdown. The clothes are all fantastic quality. The sizing is true to size and I love everything I've ordered so far.”

Helpful Report

Posted 4 years ago

“I was refused my money back when returning a dress from lakeside Doncaster. I had a receipt and the fitting rooms were closed. Customer services said it was company policy to only give credit notes.”

Helpful Report

Posted 4 years ago

“Went by size chart but top too big and long , this us not my fault yet they are going to charge £3 to return and give me a voucher for remainder. Wont be using this method again or Roman Originals. .”

Helpful Report

Posted 4 years ago

“Amazing choice and quality and excellent prompt delivery service.I buy several garments each month from Roman and have been using the online app and home delivery for a couple of years now.My favourite place to shop for outfits .Love it love it love it !”

Helpful Report

Posted 4 years ago

“Purchased a beautiful black maxi dress with black heavy lace around the bottom. The quality was so so good. So many compliments when I wore it. Will definately biy from Roman again.”

Helpful Report

Posted 4 years ago

“I bought a denim dress got delivered fast lovley package came with a hanger. Perfect fit material was good quality very pleased with the online shopping I will order again 🌟🌟🌟🌟🌟🌟”

Helpful Report

Posted 4 years ago

“Bought jacket that doesn't fit ...just to big Having read terms realise I pay 3 pound to return item and refund goes on to gift card... Will not shop with company again”

Helpful Report

Posted 4 years ago

“I bought 2 pairs of cropped trousers online and as I had just moved house I didn't alter my address. I realised that I had done this immediately after placing the order and emailed Roman to ask them to send the items to my new address. I had no reply so I continued to email them. I was then told that they had been delivered to my previous address. They will not refund or replace the items which I think they shouĺd as they were informed well before despatch. They suggest that I collect the items from my previous address which is 100 miles away. They are so unhelpful and I am now out of pocket. Will never shop there again.”

Helpful Report

Posted 4 years ago

“I have ordered many dresses from Roman and I have always been satisfied! They are beautiful and good prices! Well packed in double plastic bags👍🏻! So thank you Roman Originals”

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Posted 4 years ago

“Great service ordered goods in different sizes all arrived next day .returned goods next day and next day received refund minus 3 pound was totally worth eleanor”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 803 reviews