Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently discovered this brand and I'm impressed by the quality and service. Even more so today as I'd both messed up and duplicated an order and missed my discount. I e-mailed them and got a response and it was sorted within the hour! Fantastic, so much better than the usual "please allow 48 hours ...". Full marks for Customer Service!”

Helpful Report

Posted 6 years ago

“I purchased 4 items last week on returning home I realised I had been charged for a top twice. I rang customer service who told me to ring the store and the manageress Julie was so helpful. Been back today and had the money refunded. This was the Huddesfield store. Also I love your clothes.”

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Posted 6 years ago

“Disagree with there exchange policy ,I have a £28 top that doesn't fit and Roman refuse to exchange ,I will NOT be shopping there again . Helen Hutt”

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Posted 6 years ago

“Bought a dress when I got home I saw was ripped and went to return it the sales lady was rude and unhelpful”

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Posted 6 years ago

“I love their clothes. Well made and a bit quirky. Good comfortable fit.”

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Posted 6 years ago

“Visited your Crewe store 619 recently looking for an outfit for a wedding. 2 lovely ladies Annie and Annette we so very helpful and I purchased a dress I absolutely love. These 2 ladies are a credit to your company.”

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Posted 6 years ago

“The staff in your Chester store were absolutely lovely and are a credit to your company. They were extremely helpful when my friend and I were in today. The best customer service we have ever received in a clothing store.”

Helpful Report

Posted 6 years ago

“I recently used a birthday £10 off voucher online which was valid when spending £50 or more. I bought the same dress in 2 different sizes and returned the larger one. I thought that £3 p&p was a bit steep but paid it anyway. My refund was processed minus the £3 p&p and £5 of the voucher I used. I queried this and after chasing for a response (over a week later) was advised that I couldn’t have a a refund of the £5 because of the way they had processed it! I asked for a call to discuss this decision but this request was just ignored. I agree with the previous review, I spend £100s every year in Roman, but never again. It’s 2018 Roman, wake up!”

Helpful Report

Posted 6 years ago

“Very good quality clothes, prompt dispatch, extremely well packaged.”

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Posted 6 years ago

“Avoid like the plague. Read trust pilot reviews. NO REFUNDS ridiculous policy”

Helpful Report

Posted 6 years ago

“Returned as item and received a gift card. OK not great but then it gets worse. Orders two dresses (a repeat of a prior order as they were so nice). One dress OK but the other dress arrived and was cut a full inch smaller than the original. Phones and complained to customer services. Advised to return and they would not deduct postage. Returned as suggested. Not only did they deduct postage but failed to refund the part of the dress paid by the first card. Just kept the balance of the card with no communication. Put in a complaint - received emails advising response in 24 hours but bothing. Phoned customer service and rude staff member basically brushed off. Told balance would be refunded that day but no apology no nothing and yep, you guessed it no refund either. Emailed again and still no response. Loyal customer now out £12 + £3 postage for return - spend hundreds a year with this store but never again. AVOID”

Helpful Report

Posted 6 years ago

“I recently visited your store in sutton coldfield. I went to till with top-and then got a barrage of how it couldn't be returned -voucher or exchange phew! I told her I mainly shop at marks and spencer as they make you feel relaxed with purchase-if anything is wrong they are great. Then another assistant joined -to belittle my views. I voted with my feet-put the purchase down and walked out. I have never felt so uncomfortable-and will not go there again. Outdated policy alienates your customers. Horrible experience staff need training in customer service.”

Helpful Report

Posted 6 years ago

“I agree with many other commentators re the outdated returns policy. I was forced to accept a time limited gift card instead of a refund, despite returning an unsuitable item within 2 weeks. Once the card is used I won't shop here again, there is plenty of other choice. I thought consumer act 2015 obliged retailers to refund unsuitable items within 30 days - of course unsuitability is hard to prove but why is it in the stores favour? I had bought two pairs of trousers - same size - one fitted, the other too big and a funny, unflattering shape on, despite supposedly being my size. Surely this contravenes the consumer act?”

Helpful Report

Posted 6 years ago

“Great prices, quick to deliver and very quick to deal with returns and refunds”

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Posted 6 years ago

“I love being able to take advantage of the excellent offers Holland & Barrett always have. By ordering things online I can check and compare pricing and read reviews and make an informed and mindful decision. However, I often first check out the products in-store and then go explore online.”

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Posted 6 years ago

“bought 2 pairs navy crinkley trousers with side buttons, first wash, one came out like faded old rag, and second pair, came out all distorted and out of shape! and yes, washed on silk wash! also bought white pair, which i am afraid to wear,and wash!”

Helpful Report

Posted 6 years ago

“£3 cost for returns on Royal Mail.. Most of shops you've got free returns.”

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Posted 6 years ago

“Excellent items, great packaging, speedy delivery, hassle free returns if and when. Brilliant company. A*”

Helpful Report

Posted 6 years ago

“I like the quality and design of their clothes but the Returns Policy is very unexpected and inflexible - I too was given a gift card to spend in store after I tried to return a top I bought as a birthday gift for my Mum. I did consider ordering on line as I thought their return policy might be less ?? military style but it sounds like the problems persist there too. I have therefore just unsubscribed from their emails too.”

Helpful Report

Posted 6 years ago

“Went into store 127 trentham served by a lovely lady name Barbara who couldn't have been more helpful I went in for a dress for a wedding so had an idea in mind but came out with totally different one which I would never have chosen but on Barbara's advice I tried on and wow it was perfect lovely shop and lovely staff , a credit to the company”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.8 based on 803 reviews