Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received my refund for a dress returned several weeks ago. If you return an order the trader should legally process refunds within 14 days of receiving it. From the negative reviews this is clearly not happening. They state that an outage has caused the problem. However, this does not appear to affect new orders and the taking of payments. How much money is the company retaining in unpaid refunds. 14 days is the legal requirement not months. In addition it is impossible to ring customer services. It is totally unacceptable.”

Helpful Report

Posted 2 years ago

“Like many others I returned items for 1 refund and 2 exchanges at beginning of May. I emailed customer service as was concerned one package had been lost in transit. I was about to claim from the post office when Roman replied to say it had arrived in their warehouse and was awaiting processing. This was a month ago! I emailed again last week and have only had the automated response. If they are having serious problems with their returns service it should be acknowledged and should be their priority. I certainly won't buy from them again and I am wondering if they are in trouble and we've all lost our money.”

Helpful Report

Posted 2 years ago

“Unable to speak to anyone at customer services!!!! Its been 5 weeks since not heard from anyone to say that they have received the goods returned. No responses from my online form being sent at least 6 times now. £80 owed but the company has a useless customer service. Do not order from the company directly DO NOT as any returns will not be acknowledged and no refund given. How can they get away with this???????”

Helpful Report

Posted 2 years ago

“I have contacted you because you sent me the wrong size of a pair of trousers over a week ago. You are not answering any emails or Facebook messages. It is very frustrating! Very very poor customer service, but I am still getting emails from you advertising your clothes…”

Helpful Report

Posted 2 years ago

“Waiting 6 weeks for a refund!! Do not buy from this company!!”

Helpful Report

Posted 2 years ago

“I reviewed a few days ago as they owed me £204 since they received items back on 6th May.........well surprise surprise they have just sent the refund!! Don't give up hope but keep sending the emails I sent 12 and in the end it worked. I do hope they have got themselves sorted now as I do love their clothes.”

Helpful Report

Posted 2 years ago

“I returned 2 parcels at the same time, received a refund for one of them but have had nothing for the other. I have sent several emails with no response. Why am I still getting regular newsletters regarding the new arrivals etc!! How can the company still be trading whilst the refund situation appears to be in chaos? I have bought several items from Roman in the past and been pleased with their service, sadly I will not be using the website again.”

Helpful Report

Posted 2 years ago

“I returned an order value just under £300 on 17th May and am really concerned as I can see other messages from customers who returned items before then and have still not had a refund. I also have emailed a couple of times and no response. They need to be truthful and let us know what is going on. They are still taking orders!”

Helpful Report

Posted 2 years ago

“Waiting for a refund of £88. Post office delivered the refund on 19th May and I am still waiting. Their phones are out of order”

Helpful Report

Posted 2 years ago

“Horrendous customer service, returned a dress on 4th May, they received it on 6th, no refund after 14 days so chased them and got an automated reply that tells you don't send another one as will delay things, sent a chaser/complaint which has nit been acknowledged. If they have a complaints process they must be in breach of it. Will never use them again.”

Helpful Report

Posted 2 years ago

“As with others posting here, no refund forthcoming and no replies through email and messenger. I have bought from them before with no problem so am very disappointed. I bought direct, but would be interested to know if anyone bought from them through Next and had the same problems?”

Helpful Report

Posted 2 years ago

“I returned 2 dresses on the same day....posted on 21st April 2022, received by them on 22nd April. Received one refund on 20th May but still waiting for the other refund! I have sent various messages via their contact service on the website....guess what...no reply other than automated. Sent a private message via Messenger and got an automated reply. Where do I go from here to get my money back?”

Helpful Report

Posted 2 years ago

“Just reading the reviews below, I have the same problem. Returned two dresses over three weeks ago , value £120 still waiting on my refund . Cannot contact them by phone , as phone out of order !? sent two emails and had no response. Shocking service , which makes me think they could be in trouble ! Do not buy anything from them .”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with. Impossible to contact, they probably haven't paid their phone bill. My return was received by them on 27th April, confirmed by them on 4th May, thats the last I've heard from them. Absolutely disgusting service.”

Helpful Report

Posted 2 years ago

“Returned an item for an exchange on the 16th May still no exchange or reply to three emails.I will never buy from Roman again it’s disgusting the way they are treating customers.”

Helpful Report

Posted 2 years ago

“As with many other reviews, i am still awaiting a refund from the beginning of May. Phone lines are inoperative, no response to my emails, even tried contacting them via messenger but just got an automated reply! Strangely i have ordered and paid for another item and that has been despatched so it looks like its just returns and tefunds that are affected!! Come on Roman, what is happening? This complete lack of communication for this length of time is totally unacceptable!!”

Helpful Report

Posted 2 years ago

“No refund for clothes sent back on 7th May 2022. It was received to them on 8th may 2022. Can't ring as phone line down due to network fault. Sent 4 emails to be totally ignored. I have bought many times before and no problems until now. But no idea what's going on except I'm out of pocket and they have the goods back. I feel they are a become a bunch of thieves now and innocent people are still buying from them. Carron”

Helpful Report

Posted 2 years ago

“Same as others.. returned dress, tracked as delivered back to Roman 18/5/22. Two chaser emails , no refund , no response. Have purchased a lot of items especially since demise of Debenhams.. running out of places to shop !”

Helpful Report

Posted 2 years ago

“Return a dress £70 on 14th May and still no refund no phone number working looks like I’m Now out of pocket!!!!”

Helpful Report

Posted 2 years ago

“I have tried repeatedly to speak to customer service and as others state phone line has a 'fault'. I have sent numerous emails... No response and just sent another.. Got immediate response saying email has been blocked. So so fed up with this company.”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 803 reviews