Roman Originals Reviews

“ Undelivered items, no refund when items returned. No response via email, through the website or on phone. Dreadful customer service. Used to be good but won’t be using again. ”

“ Ordered an item nearly three weeks ago and have not received it. Also spent and hour and on the phone to customer services only to be cut off twice. Eventually spoke to someone at third attempt to be told parcel had been refused delivery and I will have wait for refund when they receive it back. Do not believe this, will not be shopping with them again, very disappointing as I have had no trouble before. ”

“ One item not dispatched and have sent three messages ( todays would not send however .Tried endless times to phone ..29th ,27th etc ever time .I hung on today and after about 25 minutes was cut off .I had an email from Roman to say the refund for this item was being processed on 1st March ,almost a month .What dreadful after sales service this is .I would be dubious to use Roman again ”

“ Impossible to get problem resolved. Sent numerous emails, no response other than automated acknowledgement. Rang - on phone an hour, got to position 2 then cut out. This seems to be the normal reading other complaints. Part of order not received, suggested forget it and refund. Still now answer, no response and no refund. What can I do next? Any Ideas? Patricia B. Cardiff ”

“ *****do not ring customer services****** Chasing a refund to which i had received an email to confirm I would be receiving shortly, after 23 days I,m still waiting. ”

“ 00 was deducted from my refund which considering the dress bore no resemblance to that described was ridiculous. ”

“ Was offered a new one, and then a gift card, but I wanted a full refund as per my rights. ”

“ The wrong address showed up on my order. They literally do not answer their phones. Have emailed with no response so parcel will be delivered 200 miles away. Then I have to try and get a refund. Really disappointed with this company ”

“ Ordered a 3 dresses online, took one of them back to the shop but would only give me a gift card. Ordered another dress used the gift card, didn't fit, sent it back. Partial refund and money back on gift card I've thrown away! ”

“ I am very dis appointed in the lack of service and will be asking for a refund if parcel does not arrive soon. ”