Roman Originals Reviews

“ Returned what turned out to be a cheap looking dress only to find that I've been charged a £3 returns fee!! ”

“ This company refused to refund a returned item, their engagement with me was dismissive and I think calculated. I ended up paying for a dress I don't own because I had no choice. I will never purchase from Roman again and I urge others to be cautious and track returns carefully. ”

“ Roman packaging is all plastic which is unacceptable. Two plastic bags where one would suffice and this has been the case for my occasional purchases over the years. Clearly no attempt to stop using plastic in order to be environmentally friendly, probably because it's quick, cheaper and possibly because the owner is focused on profit? Clothing mostly synthetic fibres too. Not good. Postage takes up to a week and returns cost £3! Be very careful ”

“ Just ordered from Roman petite as it says on their website that returns can be taken to the local shop for immediate refund to find that this is only by gift card NOT WHAT ITS SAYS ON WEBSITE will not order from Roman again 21 working days for a refund is unacceptable ”

“ They delivered a damaged item. I only noticed the hole on the inside when I went to wear it. I had removed the tags. I contacted them on the phone and a gift card was agreed. Also an unpleasant girl emailed that I couldn’t get the item refunded. So basically they aren’t reasonable and customer service is zero. Avoid buying! They won’t accept returns on damages as they should! They now tell me that there’s no record of the phone call! ”

“ The money goes out straight away when purchasing so why so long for returns ,no other company takes so long why are they hanging on to your money for so long . ”

“ I sent 3 dress back in aug only refund me the 2 cheapest still waiting for paypal,last week sent another 3 no refund.I think the bbc sould take this up as it looks like there stealing refund for dress,like so many can not get though on phone or emails.Great buying from romans but give a 0 for stealing returns ”

“ Everything and owed over £120 for several returns. Please look up Resolver online and raise case with Romans co name and order no and they do their best to get refund back. ”

“ As everyone has said their timescale for returns back to your bank is woeful. I accept that £3.00 is deducted from the return to cover their postage but fail to understand why it takes so long to actually give you the refund you are due. Tracked my return and it was received the day after I posted it but I am still waiting for a refund to land in my bank over 2 weeks later. ”

“ Returns are difficult they say they will refund back to your credit card but they charge a $10.99 processing fee. This company is a rip off would never order from them again. The dress was so cheaply made felt like a nightgown ”