Roman Originals Reviews

“ Raised a ticket with customer service automatic acknowledgement. ”

“ When I contacted their customer service again asking why they didn’t cancel the order I asked them to, I got a rude response stating it was all my fault. ”

“ Items missing from 2 different orders and have spent hours trying to contact them about this, via phone calls, emails and online form filling, all to no avail. No way of getting my money back. Absolutely terrible customer service. DO NOT USE THIS COMPANY ”

“ I won’t be using anymore as it is shameful service, if I could give 0 stars I would. ”

“ I ordered two blouses on the 19th March but only one arrived Impossible to contact customer service by phone and no response to three emails Don’t use this company ”

“ Same problem as so many others. Ordered 2 items. Only one arrived. No tracking confirmation received. Wrong response to email. Impossible to reach by phone, but full money taken from account. When I got a tracking number earlier, it appeared to be from the part of order that arrived. Shameful service! Keep well away from Roman fashion. ”

“ Ordered two items, only item turned up. No reference to outstanding item. Tried calling customer service but can’t get through. Have been charged for both items! I think company must be struggling as I have used them for a number of years and never had an issue. Such a shame as they used to be good. ”

“ Undelivered items, no refund when items returned. No response via email, through the website or on phone. Dreadful customer service. Used to be good but won’t be using again. ”

“ Appalling customer service - missing item in order. Money taken, emails not answered 30 mins on phone line and only 27 in the queue (phone lines are not being staffed). ”

“ Appalling service. No tracking number received upon confirmation of order. I received partial delivery of the items ordered. Tried for days to ring the number to follow up on the rest of the order, but no sucess. Had to hang up after holding for 90 minutes! Sent several emails but no reply. Have been a loyal customer for several years. Will be taking my business elsewhere from now on. ”