Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start? You have now had my return for 18 days and no sign of a refund, or even an email. I cannot get any response to my emails and phone calls are not answered. This is disgrace. I will never ever order on line from this company again. How dare they withhold people’s money. This is bordering on illegal.”

Helpful Report

Posted 1 year ago

“Returned a skirt at the end of April and have still not received refund. Have sent numerous emails and tried to phone but still not resolved. Have read other reviews and sadly this is very common. I will not be having anything else to do with this company. I will continue to pursue the refund.”

Helpful Report

Posted 1 year ago

“Love the clothes, and used to buy regularly in a Roman Shop, until it closed down. Now it has gone over to online it is terrible1!! Customer Service is.... non existent!!!!! Cant get through on a phone, and have emailed several times over a 5 week period and still waiting for an answer. Not brought anything since going on line as service so bad. So have decided to give up and go elsewhere, and shop.... in a shop.... where you can try on, look at the garment, and get proper customer service.”

Helpful Report

Posted 1 year ago

“Bought clothes from roman originals for but Not any more.If you return anything you don't get refund and have to contact them and get the usual e-mail.Ive e-mail numours time but got nowhere.They still owe me money and i know they have received the parcel.This has gone on for 6 weeks.Just read all the bad reviews,Everyone complaining about refunds.If you phone they just hang up.Think they maybe closing down and keeping people money.”

Helpful Report

Posted 1 year ago

“Firstly, my return has not been acknowledged. I was number 25 in the telephone queue and when I got to position 5, I got cut off. I've emailed numerous times and completed the online form and have had no response. The customer service is diabolical and I will not recommend or buy anything from Roman again. Beware people - do not buy online with Roman.”

Helpful Report

Posted 1 year ago

“As all other reviews refund outstanding from Roman Originals. However my bank have refunded me through chargeback on debit card after a month. Suggest all owed refunds get chargeback on debit, credit or Paypal instead of allowing Roman to use their money to stay solvent.”

Helpful Report

Posted 1 year ago

“The item in question was returned via Royal Mail and tracked, eventually Roman Originals confirmed receipt and said they would sort the refund asap. It is now exactly 1month and still no refund although they said that a refund had been authorised. Numerous attempted telephone calls which were a waste of time as I was always 25 in queue etc, as of today still nothing numerous emails, computer generated replies etc just fed up now, they are an absolute disgrace do not buy from them unless you are sure you are happy with your choice because if you have to return it you will suffer the same as hundreds of other unfortunate customers be aware!!!!”

Helpful Report

Posted 1 year ago

“After numerous unsuccessful attempts to get through to customer services on the 'phone and 3 unanswered emails I was beginning to think that I was going to have a problem with Roman. However, I sent them a message via Facebook and within 40 hours I am happy to report that I received my exchanged item. Great service once you can get through.”

Helpful Report

Posted 1 year ago

“I love Roman Originals clothing and have always found them to be well made and delivered promptly and over the years have purchased many items, however, my recent experience with two returned items is very disappointing. I returned one item requesting a replacement on 9 May. Today - 7 June, despite emailing and receiving automated email responses saying a ticket has been lodges, I have not received a replacement item, nor have I received a credit to my account for this item and another item sent over a week ago for a refund. Trying to speak to someone on their customer services telephone line is frustrating to say the least - waited in a queue for over 15 minutes and was then cut off. Sadly after this experience, I will not be placing any more orders with them.”

Helpful Report

Posted 1 year ago

“Roman have had my rtn since 30th April and still no refund. Tried contacting by phone and that's useless as well as you are always 29 something in the queue. Put me off purchasing anything else from roman.”

Helpful Report

Posted 1 year ago

“It’s a great pity that Roman Originals customer service is so inferior to their clothes. I have been waiting over four weeks for a replacement for an order I returned despite innumerable emails to them. All I get back is an automated email saying “a ticket has been raised” but no follow up. It is also impossible to contact them on the phone - a recorded message says to hang on then goes dead. If you order anything, ensure you get the right size etc as return and refunds are VERY difficult.”

Helpful Report

Posted 1 year ago

“I am a regular customer and have spent a lot of money with Roman but they have lost a Customer now, item returned online for a exchange to next size up as petite jumpsuit too short in the body. The nearest store 12 miles away don’t stock Petite do sent back online as order that way . Tracking shows they got item off me 18/05/23. 3 emails got automated response . Phone isn’t answered or it’s automatic cut off. Wanted the item for my holiday well it’s too late now. I’ve gone through resolver and got same automatic reply. Going to consider small claims case as I want full refund now”

Roman Originals 1 star review on 7th June 2023

Helpful Report

Posted 1 year ago

“Not Refunded for something I sent back and tracking shows they received 5 weeks ago. Have sent 3 emails to customer service heard nothing!”

Helpful Report

Posted 1 year ago

“Love the clothes would give 4 stars but sizes on the large side. However one star or should be zero for customer services. Very very difficult to contact by email or phone or should I say IMPOSSIBLE. I received an email acknowledging the return of my goods value £90.90 Order 1031944259 20 days ago. Purely useless emails sent telling me a ticket has been made out - whatever that means! My emails keep getting returned & no one answers the phone. I have sent a text today & see what outcome that leads to. They have my returned goods and my money.....what happens next!!!!!!! Very very poor service after delivery - think twice about using them if you have to return any items.”

Helpful Report

Posted 1 year ago

“Everything and owed over £120 for several returns. Please look up Resolver online and raise case with Romans co name and order no and they do their best to get refund back.”

Helpful Report

Posted 1 year ago

“Sent the dress back tracked in April it was delivered proof by post office No refund given as I paid by Klarna they now want payment which reluctantly I will have to do pay for an item I don’t have £28.99 Tried calling number 29 in the que then cut off Tried emailing at least 4 times Do not order off this company something is badly wrong Now £28.99 out of pocket they should be forced to close down if this is how they treat customers”

Helpful Report

Posted 1 year ago

“Ordered a dress online on 8/4/23 which arrived on 16/8/23 but too large so returned it on 18/4/23. I asked for a refund but to date (2/6/23) have not heard anything after having sent 3 emails. I am still awaiting the refund and will not ever use this company again after such a bad experience. I am totally disappointed as I cannot afford to lose this money or wait for this length of time for a refund. Do not use this company ! Bad customer service!”

Helpful Report

Posted 1 year ago

“Ordered some trousers size 12 but sent them back for size 10 I’ve not received them that’s 2 weeks ago. Sent 2 email and no reply. Phoned them up and someone spoke then put the phone down . Not happy .”

Helpful Report

Posted 1 year ago

“Returned item by tracked post over a month ago and still no refund. Customer service is a joke with no response to email other than “ a ticket has been raised” and a phone number that is constantly switched off.”

Helpful Report

Posted 1 year ago

“Still waiting for a £26.00 refund for a top returned to them on 7th April 2023...I know that they have received this and their email says "ticket issued", but still no refund. Have chased this 3 times by email and tried to ring Customer Services..automated answer then call cut off. Appalling service would not recommend this company to anyone.”

Helpful Report

Posted 1 year ago

Roman Originals is rated 1.8 based on 801 reviews