Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 803 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store I go to in Weston-super-mare (no.490) is one of the nicest stores with helpful staff to give advice and answer any queries. I recently bought a dress, bolero with a lace back to match and a fascinator and had a lot of help putting the outfit together. Your prices are very good and it is nice to see longer skirts in the shop and lovely bright colours to choose from. Very glad we have a Roman store here.”

Helpful Report

Posted 6 years ago

“Appalled to discover I can't return the item I bought today. No time to try on so just bought it. Was a little big so ordered a smaller size online as that size wasn't in the shop. Then read my receipt and discovered they don't give money back to you, only credit vouchers. If the smaller size doesn't fit I will now have nearly £100 in credit vouchers... I find it very odd that clothes can't be taken back. I paid cash. I saw a '30 day returns' sign near the till but didn't see 'no cash' part. Not happy.”

Helpful Report

Posted 6 years ago

“Beautiful gaarment. Speedy delivery and excellent packaging.”

Helpful Report

Posted 6 years ago

“The returns policy is so focused on them keeping your money and not on satisfied customers they treat customers like idiots and from what I’ve heard they also don’t much look after their staff will never ever go there again and constantly tell all my friends to avoid as well”

Helpful Report

Posted 6 years ago

“Don’t agree with returns after 2 days in original condition being only offer3d a gift card then ordering on line and because hey wer3 too long returning and loosing £3 of my gift card then ordering again and them also being to long returning them to a shop inside of Beals and being told that they couldn’t be returned to them because there a stand alone shop , Went then to Horsham today another out of my way visits Just to return 2 dresses and at last I managed to find a dress that was a good fit but will still need to have the hem taken up as all of the clothes are for taller women, lost a brand new earning while trying on but couldn’t phone the shop as only a customer service number no store telephone number listed so overall would not recommend this shop and will not be returning apart from future returns as I still have money on the gift card to spend ☹️ Very very frustrating”

Helpful Report

Posted 6 years ago

“Items never arrived to my home in SPAIN they kept telling me they were at the local post office, but when I went they said they hadn’t got it, so now stuck no parcel and don’t know where it is, not happy”

Helpful Report

Posted 6 years ago

“Products were bagged and on hangers. Dispatched quite fast for a large retailer. Only downfall was when I ordered I kept ticking free next day delivery and it would always default to standard delivery, which was perfectly fine in the end anyway. Products are lovely as expected. Thanks to Roman, appreciated.”

Helpful Report

Posted 6 years ago

“I ordered two pairs of leggings. The first pair came apart at the seams on the knee. I sent it back and it was replaced. I ordered another pair of leggings and a coat. The hood on the coat fell off all the buttons fell off within a couple of weeks and again the leggings split at the seam. I sent them back over a month ago and still no contact from Roman Originals, despite calling them several times. I was lied to on the phone being told my package had arrived and was with quality control, they were going to get a seamstress to mend the coat. A month later I call back to find out why no contact was then told they had never received the package but luckily I had the tracking number and the then confirmed it was received !!!!!!!! I have now asked a manager to call me when their manager is in as no management to help today. Very cross that people have lied , fed up with shoddy goods, fed up that they would not tell me who their CEO is to write to about disgusting service, products and lies. Not happy will not buy from them again.”

Helpful Report

Posted 6 years ago

“I live in Spain and like to shop online for English sizes. This site is perfect. The sizes are spot on and the clothes a very high quality. Delivery to Spain in only four days for free!!! Highly recommended.”

Helpful Report

Posted 6 years ago

“good product, fast shipping”

Helpful Report

Posted 6 years ago

“I was going to order from you but reading a lot of bad reviews its totally put me off.”

Helpful Report

Posted 6 years ago

“Well made clothes, beautiful fabrics, good fit. The store is brightly lit, clean and well organised, and the staff are professional and very helpful. Always totally satisfied with my purchases but then I always shop in store and try everything on there.”

Helpful Report

Posted 6 years ago

“always a great fit”

Helpful Report

Posted 6 years ago

“Just received my first order I loved both the coatigan and my blouse will be ordering again very soon LOVE IT”

Helpful Report

Posted 6 years ago

“One of the very worse .. if you want a refund FORGET IT .. you won't get one !!! after sale service 0/10 Poor quality clothes”

Helpful Report

Posted 6 years ago

“Never will I ever buy from Roman Originals again, The Returns Policy -: if you buy an item from store you do NOT get a refund for any reason, you are offered a credit gift card, you are NOT told this when you make a purchase, the smallest notice is at the back of the pay desk.. if you buy from the website YOU pay for the returns.. if you return to store from website purchase you are offered yet again a credit gift card, this contravenes the distant selling laws but it appears Roman Original are taking advantage of the customer”

Helpful Report

Posted 6 years ago

“Item exactly as described. Lovely quality and speedy delivery. Would shop online with this company again.”

Helpful Report

Posted 7 years ago

“Awful returns policy. Exchange only for store and only return charged postage - sneakily hidden away in T&Cs. Would never buy from them again”

Helpful Report

Posted 7 years ago

“Excellent service from Cwmbran Branch and on-line staff”

Helpful Report

Posted 7 years ago

“Good priced products and quick delivery to France.”

Helpful Report

Posted 7 years ago

Roman Originals is rated 1.8 based on 803 reviews