Roman Originals Reviews

Name: Roman Originals
Rating: 1.83

1.8 Rating 801 Reviews

19 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

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“Unfortunately like many other people I'm still waiting for a refund for £120 from this company. Customer service do not response to any communication. So will not be buying from them in the future and wish to take further action if I do not receive my refund soon”

Helpful Report

Posted 2 years ago

“Terrible customer service return made still nothing refunded after one month and 4 chaser emails . Disgusting service”

Helpful Report

Posted 2 years ago

“Still waiting for a refund from 9th May. No response to emails and "network outage" on phone lines. Will never buy from this company again.”

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Posted 2 years ago

“Bought and returned 2 items, have received confirmation items received on 22 April I'm still waiting for refund.”

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Posted 2 years ago

“I have been waiting months for a refund. Company is next to useless.”

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Posted 2 years ago

“I returned items over 3 weeks ago and still no sign or even acknowledgement of a refund. When I try to call, apparently they have a network outage with their telephone company. Will never order items again.”

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Posted 2 years ago

“Just as others have said, shocking way to treat customers.. unable to speak on phone and don’t respond to emails. Why are they allowed to get away with this?”

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Posted 2 years ago

“Returned items 4th May. Filled in contact form and heard nothing back from them. I have been buying Roman original clothes for many years , usually in store. I wont be using online again.”

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Posted 2 years ago

“Same as others still waiting for refund 4 weeks Have reported this shambolic company and informed Next who also sell their clothes Totally unacceptable from this company shocking service I will never order again this company need looking in to big time they soon take your money”

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Posted 2 years ago

“Used charge back through credit card for refund. They have now lost my business. They didn’t refund for over a month then not fully at all.”

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Posted 2 years ago

“As with many others… returned 2items on separate occasions (beginning of May) and despite, emails, calls and Tweets no response. I will never use this Company again and would advise anyone that, unless you are absolutely sure your purchase will fit/suit you, do not buy as you’ll not receive a refund.”

Helpful Report

Posted 2 years ago

“My returns were received on 6th May yet still not received my £204 refund after filling in the contact form 11 times. We will never hear from them again. What I can't understand is the people who work for them must know what is going on and do nothing.”

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Posted 2 years ago

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Posted 2 years ago

“Like other reviews Ive been waiting over a month for exchange and a refund. Despite 2 emails to their "Contact Us" service, no reply from them. Shocking no customer service at all. Looking to take further action.”

Helpful Report

Posted 2 years ago

“Similar story to everyone else. I returned an order which was tracked by Royal Mail and they received on the 14th May. I have filled in the email form twice but have had no reply. I did try to return the order to a store first but was told this wasn't possible as there was an issue with shop refunds therefore l would have to return by post. It's a shambles and for this they charge you £3!! Out of shame they should cancel this charge!!”

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! Very poor customer service. Goods were returned to them tracked on 9 /5/22 & I’m still waiting for my refund! It’s impossible to speak to them & they don’t respond to emails!”

Helpful Report

Posted 2 years ago

“Awaiting £60 refund since 9th May. Have bought and returned to this company many times but never again. Is this company going bust?”

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Posted 2 years ago

“Terrible customer service. Still waiting for a refund for a damaged item. Their phone constantly out of service. No reply to several emails. Avoid this company.”

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Posted 2 years ago

“Roman recieved my parcel back over 3 weeks ago, sent 3 messages via the online help form..no reply and also phone lines are constantly down! absolutely appalling..only option left now is to call trading standards”

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Posted 2 years ago

“Reading the reviews in disgust. I also returned goods to Roman - still not received refund. Ignored 2 emails I sent them - just rude. Never ever will I shop with this company again”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 801 reviews