Romwe Reviews

Name: Romwe
Rating: 2.14

2.1 Rating 199 Reviews

26 %

of reviewers recommend Romwe

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Metrics

2.1

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat

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Romwe 5 star review on 3rd September 2022

Cloie

Anonymous

Romwe 1 star review on 30th October 2020

Medhya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst site ever. They sent me shorts that fit an entire size smaller than the listed measurements. Then they promised me a refund, but instead sent me another item with the wrong sizing. I clearly told them I did not want it. But now they demand I return that too or they will not refund the first one. All this over a $2 pair of shorts. Stupid to lose a customer over such a small refund. This is major fraud. I am not legally required to pay for unauthorized merchandise I did not order. It will cost me way more than $2 in has to return another item that I never ordered. Never shopping here again. Worst customer service. The bad agents that did this are named John and Bless. They need to be fired.”

Helpful Report

Posted 10 months ago

“The products cheap for what you would get on other sites or in stores, the quality of some items is a bit thin but it’s still perfectly fine and wearable/useable I’ve bought multiple clothes and even makeup items on it and all has been perfectly made, I have had some items not fit me size wise which was my fault because I had estimated the size I needed and ended up getting the wrong size. Overall it’s such a great place to shop but I a few things I suggest not buying is items that have bad reviews/ or if they look like shiny plastic type of fabric on the photos do not Buy it. I had bought orange pants and they came and when I walked all you could hear was the sound of the pants rubbing together which was extremely embarrassing and annoying in a way. But out of a 1-10 scale I’d say it’s about a 8.5-10 depending on what you buy. And the shipping can be fast at points or slow but it still arrives in perfect shape”

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Posted 2 years ago

“i've never had an issue with romwe, but that's why you should ONLY. get items that have atleast 200+ reviews, do not get an item with only a few reviews, make sure it has decent reviews so you're aware of what you are getting, it is suspicious ordering off of them so u have to be cautious, but overall romwe is great for getting accessories for cheap”

Helpful Report

Posted 2 years ago

“I never received my items from Romwe and unable to contact this company. I am out of $100. This company need to be banned in the United States. Please post if you have a similar experience.”

Helpful Report

Posted 2 years ago

“Sent item back and they never refunded my money. Inbox them on FB and they blocked me..smh”

Helpful Report

Posted 2 years ago

“I ordered a eyeliner from here and it looks nothing like what other people got,total rip off it wont even make winged eyeliner 😒 I can’t get a refund or return it lamo garbage site”

Helpful Report

Posted 2 years ago

“It gives big coupons and reduction and it says in small print that you may have to pay customs... Multiple times... You will!!!! And i'm from Canada, i learned that the customs are at least 40$ each time!!! it doesn't make up for all the reduced prices!!!!”

Helpful Report

Posted 3 years ago

“Honestly everything I’ve bought has been good but it takes a long time to come in”

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Posted 3 years ago

“I don’t wish to give any stars I ordered for £33 and i got only one item which cost a pound and that is also a broken necklace Horrible customer service Its a spam”

Helpful Report

Posted 3 years ago

“My 14 year old daughter spend $118 dollars buying clothes that were never delivered - they refused to refund and I had to report to pay pal and fedex - -horrible customer service they will only chat no calls.”

Helpful Report

Posted 3 years ago

“DONT BUY HERE. SCAM. Garment arrived late and way too small. They said they wouldn’t follow their return policy and I had to keep it”

Helpful Report

Posted 3 years ago

“Horrible customer service. Return things and they keep your money. I had to dispute on credit card.”

Helpful Report

Posted 3 years ago

“I received an email from USPS saying package was delivered but was not there. USPS confirmed they have had no contact with company. No way of getting a hold of customer service - complete scam”

Helpful Report

Posted 3 years ago

“i received a bathing suit with a hole in it. and have tried the “customer service” you can’t send pictures to it because it’s just a mass text message and then i asked for a phone number to the automated text message system and they don’t have one. nor do they have an email you can send the defective pictures too which you have to send to get the refund! THE BATHING SUIT WAS GOOD TOO JUST WANTED A NEW TOP BECAUSE OF THE HOLE!”

Helpful Report

Posted 3 years ago

“RIPOFF....FRAUD....charged me $30 and never delivered. No phone, no address, live chat only and as soon ass you say theres an issue, the cut it off and ignore you. Dont buy, if theres a problem you have no recourse.”

Helpful Report

Posted 3 years ago

“Hice 2 pedidos 1 en noviembre con paquete que vale 7 dollares y en dic hice una compra de 42 dollares es febrero 27 y hasta el día de hoy no me contestan, no me llega mi pedido, y su robot no me ayuda en nada, no compren, es una gran estafa!!!”

Helpful Report

Posted 3 years ago

“My package never arrived and there is no way of contacting the website. The only "customer service" they have is a robot that gives unhelpful responses.”

Helpful Report

Posted 3 years ago

“Horrible account security. Fortunately my email was only used by someone else, but now I can't delete the account. The only way is to contact customer support, and that option does not work. Read the reviews, stay away from this company.”

Helpful Report

Posted 3 years ago

“So far I’ve gotten everything I’ve ordered from them within the expected delivery window, with accurate tracking. Some quality of clothes are hit or miss. Some pieces I love, other ones are a cheap material or awkward fit, but for the most part, I like 90% of everything I’ve gotten from them. But that’s shopping online for you, you can’t see and feel or try on what you’re ordering, so there’s going to be some pieces you don’t like as much once you see it in real life and put it on. I’ve ordered from them about 8 times (each around $50-$150 USD purchases). They are legit but I’m sure like most companies have some issues. I haven’t had to go through customer service so I cannot give feedback on that. My only issue currently is the app will not accept my images for the review points. Apparently this is a common issue with the pop up phrase: “your loaded image is too small” even though it is clearly not an issue from my end. I’m no app designer but it might be in how they short term store your images on that page before you go to upload them, because I noticed the faster I do it, the further I get in the upload process (like 46-57%), but if I leave them sit for a few minutes they won’t even make it past 0% in the upload status. Wish that could be fixed. Other than that, it’s a fast fashion app- you get what you pay for, some gems, some lemons, like any fast fashion company.”

Helpful Report

Posted 3 years ago

“Clothes are good, but come up small often, phone cases are flimsy and don’t actually protect the phone itself”

Helpful Report

Posted 3 years ago

Romwe is rated 2.1 based on 199 reviews