RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kerry Thompson

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Anonymous

Anonymous // 01/01/2019

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“Worst customer service ever! I made a purchase over the phone and I never got an invoice for the purchase I made. I have been trying to call the store (Warden and Eglinton- Golden Mile) and it is impossible to contact anyone on the construction department. I have left several messages and I have not been contacted at all. I even called Rona's offices in Quebec and they can't even solve the problems. Very frustrated as I am accountable for that purchase.”

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Posted 3 years ago

“I am looking a Whirlpool washer currently. I did a research before shopping. Hossein from Rona Toronto store is a very helpful person. He has great patient listening to me and answer all my questions. I decided shopping in Rona because of Hossein's excellent service. He did great job. Kudos!!!”

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Posted 3 years ago

“It took eight months before we received a call that confirmed that our order had arrived. Then they said they would call us between 6pm and 9pm to tell us when it was being delivered the next day. (they never called). Before that two months earlier, they said it arrived and then they changed their mind and said it didn’t arrive and then they told us to order something else. We still don’t know what is happening with our order. They are completely screwed up. Awful business to deal with and I will never buy from them again.”

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Posted 3 years ago

“Rona is absolutely awful. They use a 3rd party delivery company that are incompetent, which makes sense since Rona is also incompetent. On top of that, the company being unreachable. I have been calling, emailing, chat using for a month and have had nothing resolved. A $500 barn door I ordered has never been delivered, yet marked as such. I HIGHLY suggest you avoid using this company at all costs. Ridiculous.”

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Posted 3 years ago

“I ordered a rain barrel but everything was missing from it. Trying to grt ahold of customer service on line is impossible. The wait is for ever and the help they give is pointless. I ordered may 13th and still have not gotten an answer or solution to my missing pieces.”

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Posted 3 years ago

“Worst customer service for an online order. Everything from beginning to end just disappointed. Do not give Rona your business. Save yourself the frustration and anger and take your business somewhere else. I couldn’t even reach the store by phone. No one answers the phone and they certainly don’t respond to voicemails.”

Helpful Report

Posted 3 years ago

“Terrible customer service! I ordered a lawn mower and I received the wrong item instead. I called for refund and return and was replied in 40 min. It was two weeks ago. I am still waiting. I even called once and after the same waiting time I was finally given a file number but I was told that it could take more than two weeks because each refund needs a special approval from a boss! In the meantime I have ordered and received the right item and due to lack of space I keep the wrong one in my car. It is a nightmare! My money is blocked too. Two years ago I was waiting for an item and after two weeks they realized that have sold it to somebody else! I was obliged to order it again and waited for another week. Don't buy online wit Rona They are just terrible!!”

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Posted 3 years ago

“Absolutely brutal on-line service. Ordered planters for parcel delivery. Took 4 days from Rona to let me know that what was supposed to be available is out of stock. Submitted an other on-line order for curbside pick-up a few days ago. Still no follow up Rona on when it will be ready. Called customer service. Got no one live. It's absolutely embarrassing that Rona is a Canadian-owned business. Rona has no business being in this industry.”

Helpful Report

Posted 3 years ago

“Ordered a bathromm vanity from Rona's webstore. After one month of waiting for delivery, decided to cancel the order. Went on-line to use Rona's chat function and waited 22 minutes for a representative. Cancelled order without any problems. Refund came through two days after the cancellation request.”

Helpful Report

Posted 3 years ago

“Ordered the Verona4 light chandelier on the 21st and it was delivered by UPS today the 26th in a box oven batteries box with the styrofoam and the light inside broken. Called the local RONA for a return label and he informed me that there is no such thing! I am to suck up the $247.47 u til Covid is over. Yet Lowe’s and Home Depot take returns!! So Rick that they even shipped this garbage!!”

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Posted 3 years ago

“Customer service at Rona is absolutely awful and at Lowe's is just as bad. The way they handle returns is so stress inducing, the phone lines are tied up forever, it takes weeks to be able to return anything while you wait to get a UPS label. Their prices are insane!! Never again.”

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Posted 3 years ago

“There is a TV commercial where a guy doing construction asks another man to hand him something but he can't remember what it's called. You assume he is asking for a tool. It turns out he wants his cup of coffee. It is SO insultingly stupid. I immediately mute it. I can't imagine how someone with dementia would feel. They would probably cringe with embarrassment and hope they don't look so stupid. Please remove this commercial from TV. It is one of the worse commercials I've ever seen and reflects badly on you.”

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Posted 3 years ago

“After a week I order and paid money ,rona canceled my order buy email they said we don't haven't your product 🤬”

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Posted 3 years ago

“Ordered May 17 on line FusionSolar Spotlight Pick up at Trenton Ont store My Master Card charged $33.89 No Email No Confirmation Store has no record #47135061 000477601”

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Posted 3 years ago

“went to pick up online order and been waiting for one hour. Fortunately, a worker named David who noticed my waiting time and helped me get my order. Otherwise, maybe have to wait another hour.”

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Posted 3 years ago

“Like many other customers, I find Rona to be using deceptive business practices. Their online system is completely out of whack with the actual inventory in the store. My opinion is they will say they have it just to get your whole order, then cherry pick what they have and hope you will take it anyway. I'm just starting a $50000 reno and my local Rona (Nanaimo, BC) will get ZERO of that. They have pulled this once too often. Will never darken their doors again - and that goes for parent Lowes as well as suspect they use the same practices.”

Helpful Report

Posted 3 years ago

“Rona’s customer service needs to up it’s game. Forget the fact that no one ever answers Rona's customer service lines. I have been disconnected from Rona's online support number a number of times and after a wait time . Today I was informed after contacting Rona’s chat number, that the wait for Online Support was 57 minutes. I placed an order yesterday. Fortunately as a Pro customer, my order was ready today. It’s also fortunate I called to inquire because the notice that my order was ready for pick-up wasn’t sent. There is nothing on the Rona site that allows you to inquire about any matter other than two options that were available before the pandemic. I have been trying to order a gallon of Cabot custom tinted deck stain for two days with no success. Rona has had a year and 4 odd months to establish efficient curb side protocol. There is no excuse that answers to a customer service disaster of this magnitude at this point. The pandemic caught everyone off guard but to still be struggling with the basics at this point, is ridiculous and indicative of a lack of will or inclination to step up to the plate.”

Helpful Report

Posted 3 years ago

“My wife ordered some chairs to be delivered to a store nearby. Unfortunately that store had a COVID even requiring them to close for a couple weeks. We thought that our items may be delayed 2 weeks. When we FINALLY heard from RONA despite numerous efforts, we were told our chairs would be another 10 weeks. We canceled. So be aware that this company is not customer service centred and it is best to order elsewhere.”

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Posted 3 years ago

“I tried to order a set of washer & dryer online, they took my money and I have not received any confirmation. I contacted them after 4 business days and I could not have answer as anyone was able to see the order. When I finally find someone that seems to be able to help, they informed me that the order was not successful and they will give me the money back. after 1 week still have not got the money. very disappointed”

Helpful Report

Posted 3 years ago

“Started by looking on line for deckboxes. Found a craftsman deck box drove 60km to purchase 2 of them. Due to covid shopping they brought them out put them in the truck. Put one together go to put something in it. Doesn't fit. Turn out the measurements they give you on line are wrong. Was 6in less then stated. Check on the lowes site they give you the proper dimensions. Needless to say wasn't impressed with the website from corporate. The store itself did a great job during these times”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 450 reviews