RONA Reviews

Name: RONA
Rating: 1.73

1.7 Rating 458 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 458 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“They hired subcontractor to delivery my new A/C the guy had no dolly. Took a photo of him "dragging it across the parking lot and sidewalk to my apt" Box all ripped. Called the store no Manger picked up the phone. Called so called "Customer Service" their recording refers you back to the store...Nutz. paid $75 for shotty delivery. Horrible. No wonder many RONA gone out of business. Don't shop there!!!!”

Helpful Report

Posted 3 years ago

“Placed an online order on March 27. And was shipped the wrong part, it took till May 3rd to get a return label then was shipped back and received on May 7th but took till July 7th for the refund! This has been the worst customer service EVER and I will never be ordering online or in store!”

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Posted 3 years ago

“I was very happy with Rona from my valuation to the completion of the sale of my property. I would recommend this company for selling your property.”

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Posted 3 years ago

“Just spent 1:04 hrs just to place an order for some heavy duty shelving units. And it was the worst buying experience ever. Sleepy customer service rep - had to ensure her for over an hour. She spent half the time trying to get authorization for a price match from Rona $249 to Lowe’s $198 item. Because it’s the same family of companies she tells me there is not 10% discount on price matches! Then the rest of the time was repeatedly trying to complete my profile. And after all that Rona’s ordering system wasn’t working so no credits cards worked. So after an hour I could not place an order!!! For all this utter waste of time, their faulty ordering system, and having to buy from Lowe’s all over again, she can only offer me 10% off my NEXT order! Not happening. Home Depot here I come,”

Helpful Report

Posted 3 years ago

“I represent a company that sells to Rona. In order to send them invoices, I have to submit them via a portal online. I don't have time to submit the invoices manually through this portal; however, if I don't, they will charge the company an administration fee to process the check and actually pay us the money owed. This is an example of big corporation forcing other companies to do THEIR work, and save them time and money. It's disgusting and they should be ashamed.”

Helpful Report

Posted 3 years ago

“Unbelievable how terrible the customer service. No communication between distribution centre/head office and store. Head office tells you to call the store but no one answer at the store or they cannot help. It has been a month now since I ordered my product and I'm still waiting. I've repeatly call the store and send email to head office. I'm just getting the I'm sorry reply and please reach out to store. Why is the customer doing all the work here?”

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Posted 3 years ago

“Ordered on line. Showed it was in the store. Standing in line at customer service to pick it up and we get an email telling us it is no longer available. They sold it to a customer who went to the store in person instead of ordering it on line. Terrible!!!”

Helpful Report

Posted 3 years ago

“Don't waste your time, just go to home depot or lowes. Horrible customer service, to busy putting out merchandise.”

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Posted 3 years ago

“I purchased an "Ener-G+" HEA-21288-LED hanging infrared gazebo heater from Rona after looking at reviews and specs on all other available similarly priced units available at local hardware stores. The service at my local Rona store was superb (Tsawwassen Commons) and the product itself far outshines (sic) any similar products available on the market. I am pleased with my purchase and would recommend others to consider getting one if they are looking for an infrared gazebo heater.”

Helpful Report

Posted 3 years ago

“Outrageous service. Bot a Craftsman lawn mower through Rona on line. Machine was delivered to my house directly from Craftsman. I assembled the machine according to instructions and added oil and gas. Gas ran out of the air filter and the motor would not start. I contacted Briggs and Stratton. The technician said the float in the carburetor was likely stuck from the factory/warehouse. Contacted Rona customer service. They said an exchange would not be possible because the box the machine came in had been opened. They directed me to Craftsman (MTD in Canada). MTD said the warranty was with Briggs and Stratton and directed me to a repair shop. Rona won't take the machine back once gas has been put in. So now I have to contact a repair shop, drop off the mower, wait for it to be repaired, and pick it up, hopefully with no issues about the warranty being honoured on a machine that has never run. No peace offerings from Rona. No more dealings with Rona going forward, no more Craftsman products after this one, and no more Briggs and Stratton. Had plans for construction projects, will insist Rona not be the supplier of materials. Was a former regular customer.”

Helpful Report

Posted 3 years ago

“Bought 1x4x8' Spruce lumber from Rona Trenton..Lucky if I have 6 straight pieces out of 20 lengths.. Wont be buying again.. :(”

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Posted 3 years ago

“Worst customer service ever! I made a purchase over the phone and I never got an invoice for the purchase I made. I have been trying to call the store (Warden and Eglinton- Golden Mile) and it is impossible to contact anyone on the construction department. I have left several messages and I have not been contacted at all. I even called Rona's offices in Quebec and they can't even solve the problems. Very frustrated as I am accountable for that purchase.”

Helpful Report

Posted 3 years ago

“I am looking a Whirlpool washer currently. I did a research before shopping. Hossein from Rona Toronto store is a very helpful person. He has great patient listening to me and answer all my questions. I decided shopping in Rona because of Hossein's excellent service. He did great job. Kudos!!!”

Helpful Report

Posted 3 years ago

“It took eight months before we received a call that confirmed that our order had arrived. Then they said they would call us between 6pm and 9pm to tell us when it was being delivered the next day. (they never called). Before that two months earlier, they said it arrived and then they changed their mind and said it didn’t arrive and then they told us to order something else. We still don’t know what is happening with our order. They are completely screwed up. Awful business to deal with and I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Rona is absolutely awful. They use a 3rd party delivery company that are incompetent, which makes sense since Rona is also incompetent. On top of that, the company being unreachable. I have been calling, emailing, chat using for a month and have had nothing resolved. A $500 barn door I ordered has never been delivered, yet marked as such. I HIGHLY suggest you avoid using this company at all costs. Ridiculous.”

Helpful Report

Posted 3 years ago

“I ordered a rain barrel but everything was missing from it. Trying to grt ahold of customer service on line is impossible. The wait is for ever and the help they give is pointless. I ordered may 13th and still have not gotten an answer or solution to my missing pieces.”

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Posted 3 years ago

“Worst customer service for an online order. Everything from beginning to end just disappointed. Do not give Rona your business. Save yourself the frustration and anger and take your business somewhere else. I couldn’t even reach the store by phone. No one answers the phone and they certainly don’t respond to voicemails.”

Helpful Report

Posted 3 years ago

“Terrible customer service! I ordered a lawn mower and I received the wrong item instead. I called for refund and return and was replied in 40 min. It was two weeks ago. I am still waiting. I even called once and after the same waiting time I was finally given a file number but I was told that it could take more than two weeks because each refund needs a special approval from a boss! In the meantime I have ordered and received the right item and due to lack of space I keep the wrong one in my car. It is a nightmare! My money is blocked too. Two years ago I was waiting for an item and after two weeks they realized that have sold it to somebody else! I was obliged to order it again and waited for another week. Don't buy online wit Rona They are just terrible!!”

Helpful Report

Posted 3 years ago

“Absolutely brutal on-line service. Ordered planters for parcel delivery. Took 4 days from Rona to let me know that what was supposed to be available is out of stock. Submitted an other on-line order for curbside pick-up a few days ago. Still no follow up Rona on when it will be ready. Called customer service. Got no one live. It's absolutely embarrassing that Rona is a Canadian-owned business. Rona has no business being in this industry.”

Helpful Report

Posted 3 years ago

“Ordered a bathromm vanity from Rona's webstore. After one month of waiting for delivery, decided to cancel the order. Went on-line to use Rona's chat function and waited 22 minutes for a representative. Cancelled order without any problems. Refund came through two days after the cancellation request.”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 458 reviews