RONA Reviews

“ Went in to exchange they refunded my prepaid credit card and told me it’s going to take 48hrs to see that refund so I couldn’t pay for the new ones for 48 hours. ”

“ We ordered a very small vanity top last December at the RONA's East location and ended up returning it and requesting the refund last month. ”

“ Service for the 16th time and asked for a refund. ”

“ When I contacted flexity, they told me I had to go back to the store to refund it and repurchase it. ”

“ I bought hand rail stairs from RONA Laval and classic colonial from RONA+ Laval on wednesday 9 october in the afternoon, but the sizes didn't fit so i went back on thursday morning at 9 AM to send them back at RONA Carrefour,I dont know why i had to spend 45 mn waiting the employee to check the product to be able to return it (a product that i bought yesterday), and then she asked me to return the Classic colonial to RONA + Laval because it is discontinued on her site and i can return it, so I went to RONA+ they refused to return the product in the beginning because I told them the story, but they persist to refuse the refund, I told them that the receipt doesn't mentioned final sale and by the law they have to return the product, 15 mn of stress and discussion with many employees, then finaly they make the refund. ”

“ Because of the missed delivery I told the customer service agent, the store manager and the delivery company to cancel the order and refund my money. ”

“ Sometimes I lose the recipe and normally they check the card u used and you get your refund. ”

“ Today, I went to the store to request a refund, but the staff told me that these items cannot be returned, even if they are faulty. ”

“ I have spent close to 10k this summer so far at RONA- I found some items that were not used for the deck etc so I went to return them yesterday- the person at RONA said no receipt - no refund. ”

“ Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. ”